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Virus trying to steal banking info!


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5 replies to this topic

#1 cammianne

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Posted 07 October 2011 - 03:48 PM

OK, I know I have to have something, just not sure what anymore. When I logged on my Chase account this morning to transfer money to my son, when I clicked to do the transfer, a pop-up appeared with a little Chase logo in the corner. However, knew it was fake when it wanted my credit card number, expiration, CVV code and PIN number (I know they'd never ask for my PIN). Anyway, I didn't do anything and closed it down. When I tried to pay for an ebay auction using Paypal, I got another pop-up asking similar information and also asking for my social security number. Again, I know this is all fake, just can't figure out what it was.

I used Spybot S&D and it showed I had banker.trojan. I allowed it to "fix" it, but even after restarting and everything, I still have the same issues. I ran a scan using HouseCall and it didn't find anything. Can anyone help me get rid of this??

Thanks!!
Cammi

BC AdBot (Login to Remove)

 


#2 boopme

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Posted 07 October 2011 - 03:51 PM

Hello, lets run these also and see what they return.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 cammianne

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Posted 07 October 2011 - 06:48 PM

OK, here ya go!!

Cammi

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7896

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19120

10/7/2011 5:27:30 PM
mbam-log-2011-10-07 (17-27-30).txt

Scan type: Quick scan
Objects scanned: 174260
Time elapsed: 5 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\AppDataLow\gvtl (Adware.GameVance) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\Users\Cammi\AppData\Roaming\Mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@gamevance.com (Adware.GamesVance) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)






C:\Program Files\RealArcade\Installer\bin\OCSetupHlp.dll Win32/OpenCandy application cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Users\Cammi\AppData\Roaming\Anrokie\syhuuq.exe.vir a variant of Win32/Kryptik.TKP trojan cleaned by deleting - quarantined
C:\Users\Cammi\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\0\6685d300-1758ad80 Java/Exploit.CVE-2010-4452.A trojan cleaned by deleting - quarantined
C:\Users\Cammi\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\17\2262ced1-1055f6e0 multiple threats deleted - quarantined
C:\Users\Cammi\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\31\781da39f-375cc6c6 Java/TrojanDownloader.Agent.NBU trojan deleted - quarantined
C:\Users\Cammi\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\31\f29bcdf-549f9700 multiple threats deleted - quarantined
C:\Users\Cammi\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\47\228aff6f-367a81b7 a variant of Win32/Kryptik.TNZ trojan cleaned by deleting - quarantined
C:\Users\Cammi\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\5\232ff0c5-102dedd6 multiple threats deleted - quarantined
C:\Users\Cammi\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\50\2cce6b72-5edbf796 multiple threats deleted - quarantined
C:\Users\Cammi\Downloads\GameHouse-Installer_am-heartsmedicineseasonone_gamehouse_.exe Win32/OpenCandy application deleted - quarantined

#4 boopme

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Posted 07 October 2011 - 08:02 PM

Looks removed
TrojanSpy:Win32/Banker.SJ attempts to delete files installed by banks for protection against fraud.
More info on this infection here...
http://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx?name=TrojanSpy%3AWin32%2FBanker.SJ

{lease change all passwords where applicable, and it would be wise to contact your financial institutions to apprise them of your situation.


I would like to look at somethings in this log.
Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 cammianne

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Posted 08 October 2011 - 02:29 AM

Here ya go!! BTW, thanks SOOOO much for all your help!!!

Cammi

MiniToolBox by Farbar
Ran by Cammi (administrator) on 08-10-2011 at 03:23:22
Windows Vista ™ Home Basic Service Pack 2 (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Cammi-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-24-2C-3A-E5-27
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.2.106(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, October 07, 2011 5:16:31 PM
Lease Expires . . . . . . . . . . : Saturday, October 08, 2011 5:16:29 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1F-16-7B-42-32
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{220754E2-9431-4778-A92E-00DE00A03AEC}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c69:1108:3f57:fd95(Preferred)
Link-local IPv6 Address . . . . . : fe80::3c69:1108:3f57:fd95%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{F2AFB4E5-A1E8-415B-A7B3-A433B3227715}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: google-public-dns-a.google.com
Address: 8.8.8.8

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.


Pinging google.com [74.125.47.103] with 32 bytes of data:

Reply from 74.125.47.103: bytes=32 time=31ms TTL=53

Reply from 74.125.47.103: bytes=32 time=29ms TTL=53



Ping statistics for 74.125.47.103:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 29ms, Maximum = 31ms, Average = 30ms

Server: google-public-dns-a.google.com
Address: 8.8.8.8

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=39ms TTL=50

Reply from 209.191.122.70: bytes=32 time=39ms TTL=50



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 39ms, Maximum = 39ms, Average = 39ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
11 ...00 24 2c 3a e5 27 ...... Atheros AR5007 802.11b/g WiFi Adapter
10 ...00 1f 16 7b 42 32 ...... Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
1 ........................... Software Loopback Interface 1
15 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
17 ...00 00 00 00 00 00 00 e0 isatap.{220754E2-9431-4778-A92E-00DE00A03AEC}
12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
16 ...00 00 00 00 00 00 00 e0 isatap.{F2AFB4E5-A1E8-415B-A7B3-A433B3227715}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.106 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.106 281
192.168.2.106 255.255.255.255 On-link 192.168.2.106 281
192.168.2.255 255.255.255.255 On-link 192.168.2.106 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.106 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.106 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 18 ::/0 On-link
1 306 ::1/128 On-link
12 18 2001::/32 On-link
12 266 2001:0:4137:9e76:3c69:1108:3f57:fd95/128
On-link
12 266 fe80::/64 On-link
12 266 fe80::3c69:1108:3f57:fd95/128
On-link
1 306 ff00::/8 On-link
12 266 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/07/2011 05:16:36 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/07/2011 04:18:36 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\CAMMI\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\SX74T52V\PIC-0530[1]> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/07/2011 04:18:33 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\CAMMI\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\DYLTP7J7\PIC-0904[1]> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/07/2011 04:18:33 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\CAMMI\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\CL4LBAUJ\PIC-0903[1]> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/07/2011 04:18:33 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\CAMMI\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\AUFBHX1K\PIC-0530[1]> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/07/2011 04:18:33 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\CAMMI\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\A4G8W189\PIC-0531[1]> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/07/2011 04:18:33 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\CAMMI\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\9Q7S534H\SUMMLB_DAY_2[1]> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/07/2011 04:18:33 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\CAMMI\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\9Q7S534H\PIC-1063[1]> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/07/2011 04:18:33 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\CAMMI\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\9Q7S534H\PIC-1058[1]> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/07/2011 04:18:33 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\CAMMI\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\9Q7S534H\PIC-1054[1]> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


System errors:
=============

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

7-Zip 4.65
ABC Roster 1.4
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.2)
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Flash Player 10 ActiveX (Version: 10.0.45.2)
Adobe Flash Player 10 Plugin (Version: 10.1.102.64)
Adobe Reader 9.3.1 (Version: 9.3.1)
Adobe Shockwave Player (Version: 11.0)
Amazon MP3 Downloader 1.0.5
Apple Application Support (Version: 1.2.1)
Apple Software Update (Version: 2.1.1.116)
Atheros Driver Installation Program (Version: 9.0)
Avery Wizard 4.0 (Version: 4.0.4)
Azada &reg;
Big Fish Games: Game Manager (Version: 2.0.0.28)
Burger Shop 2™ (Version: 32.0.0.0)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Coconut Queen
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conexant HD Audio (Version: 4.58.0.0)
Coupon Printer for Windows (Version: 4.0)
Coupon Printer for Windows (Version: 5.0.0.0)
Create A Mall
Crime and Punishment - Who Framed Raskolnikov
CutePDF Writer 2.8
CyberLink DVD Suite (Version: 6.0.2203)
DataTrakScheduler 1.0
Diner Dash 5: Boom
Disney Pirates of the Caribbean Online (Version: )
DRoster
eFax Messenger (Version: 4.4.0.514)
ESET Online Scanner v3
ESU for Microsoft Vista (Version: 1.0.0)
Family Feud™ (remove only)
File Type Assistant
Free File Viewer 2011
getPlus® for Corel (Version: 1.5.0.48)
Google Earth (Version: 6.0.3.2197)
Google Update Helper (Version: 1.3.21.69)
HDAUDIO Soft Data Fax Modem with SmartCP
Heart's Medicine - Season One
Hidden Expedition: Everest ™
Hidden Wonders of the Depths
HP Active Support Library (Version: 3.1.9.1)
HP Customer Experience Enhancements (Version: 5.7.0.2664)
HP Doc Viewer (Version: 1.03.0001)
HP DVD Play 3.7 (Version: 3.7.0.5723)
HP Help and Support (Version: 2.1.1.0)
HP Quick Launch Buttons 6.40 H2 (Version: 6.40 H2)
HP Total Care Advisor (Version: 2.4.4941.2798)
HP Update (Version: 4.000.010.008)
HP User Guides 0118 (Version: 1.00.0000)
HP Wireless Assistant (Version: 3.00 K2)
HPAsset component for HP Active Support Library (Version: 3.0.0.3)
HPNetworkAssistant (Version: 1.1.70)
HPTCSSetup (Version: 1.1.1963.2799)
IKEA Home Planner (Version: 2.0.3)
Intel® Graphics Media Accelerator Driver
iWin Games (remove only)
James Patterson's Women's Murder Club: Twice in a Blue Moon
Java™ 6 Update 15 (Version: 6.0.150)
Java™ 6 Update 7 (Version: 1.6.0.70)
Juno Preloader (Version: 1.0.0)
LabelPrint (Version: 2.5.0926)
Loki ActiveX Control (Version: 3.1.0.05)
Mahjong Towers Eternity
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Megaplex Madness: Now Playing ™
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Live Search Toolbar (Version: 3.0.541.0)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox (3.6.8) (Version: 3.6.8 (en-US))
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Murder, She Wrote
muvee Reveal (Version: 7.0.35.6951)
My HP Games (Version: 1.0.0.62)
Mystery Case Files: Huntsville ™
Mystery Case Files: Ravenhearst &reg;
NetWaiting (Version: 2.5.52)
NetZero Preloader (Version: 1.0.0)
Nightmare Adventures: The Witch's Prison
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Picasa 3 (Version: 3.6)
Power2Go (Version: 6.0.2202)
PowerDirector (Version: 7.0.2201)
QuickTime (Version: 7.66.71.0)
RealPlayer
Realtek 8169 8168 8101E 8102E Ethernet Driver (Version: 1.00.0000)
Sony USB Driver
Spa Mania
SPORE Creature Creator Trial Edition (Version: 1.00.0000)
Spybot - Search & Destroy (Version: 1.6.2)
Synaptics Pointing Device Driver (Version: 11.1.3.0)
TBS WMP Plug-in (Version: 1.00.676)
Unwell Mel ™
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Mobile Device Center (Version: 6.1.6965.0)
WorldWinner Games (Version: 1.10.0.25)

========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 1978.45 MB
Available physical RAM: 901.48 MB
Total Pagefile: 4204.18 MB
Available Pagefile: 2966.22 MB
Total Virtual: 2047.88 MB
Available Virtual: 1960.1 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:138.7 GB) (Free:81.42 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10.34 GB) (Free:1.78 GB) NTFS

========================= Users: ========================================

User accounts for \\CAMMI-PC

Administrator Cammi Guest

========================= Minidump Files ==================================

C:\Windows\Minidump\Mini051311-01.dmp

**** End of log ****

#6 boopme

boopme

    To Insanity and Beyond


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Posted 08 October 2011 - 07:23 PM

OK, looks good. You need to update Java and Adobe Reader before you go,

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 7 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.


Similarly Update to Adobe Reader X (10.1.0)
Note UN check the box so you do not install the toolbar,unless you really want it..

Free! Google Toolbar search Google from any web page, block pop-ups

Yes, install Google Toolbar - optional




Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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