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Freezing issues - don't know if I'm infected or not


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#1 FaustTheUndying

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Posted 07 October 2011 - 03:40 PM

I've been having some problems with programs (usually browsers, such as Firefox and Google Chrome) crashing, after which my computer will be completely unresponsive and must be shut off with the power button. I've scanned my computer with Microsoft Security Essentials, AVG, Ad-Aware, and SpyBot, and they haven't found anything other than tracking cookies. So I'm not sure if I'm infected with anything or if it's a hardware issue. My operating system is Windows Vista.

Edited by boopme, 07 October 2011 - 08:41 PM.


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#2 boopme

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Posted 07 October 2011 - 03:53 PM

Lets run one more please.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#3 FaustTheUndying

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Posted 07 October 2011 - 04:36 PM

MalwareBytes didn't find anything.

#4 boopme

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Posted 07 October 2011 - 08:41 PM

I'd say it is soft or a hardware issue and I'll move this to the Vista forum.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 hamluis

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Posted 08 October 2011 - 12:32 PM

Error messages?

Non-responsiveness if often an effect of system overheating. Have you checked for such?

Have you checked your browser add-ons, disabling all but the necessary ones?

Louis

#6 FaustTheUndying

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Posted 09 October 2011 - 03:48 PM

I've gotten a couple error messages, but was not able to read them before the system shut down.

I figured it might be overheating, but I don't know how to check. But I guess the fix would be to get some computer duster and spray the fan, huh?

As for add-ons, the only ones I have enabled are AdBlock, OldBar, and AVG Safe Search.

Also, I don't seem to have any issues in Safe Mode.

Edited by FaustTheUndying, 09 October 2011 - 03:49 PM.


#7 hamluis

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Posted 09 October 2011 - 04:49 PM

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

Edited by hamluis, 09 October 2011 - 06:10 PM.


#8 FaustTheUndying

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Posted 09 October 2011 - 04:51 PM

Link doesn't work.

Edit: nevermind, had to remove the period at the end.

Edited by FaustTheUndying, 09 October 2011 - 04:54 PM.


#9 FaustTheUndying

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Posted 09 October 2011 - 04:58 PM

Anyway, the log (though I guess only the first two are relevant):

==================================================
Dump File : Mini100811-01.dmp
Crash Time : 10/8/2011 1:27:16 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x81c45140
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+5ad84
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22389 (vistasp1_ldr.090302-1506)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+5ad84
Stack Address 1 : ntkrnlpa.exe+27140
Stack Address 2 : ntkrnlpa.exe+19eaa
Stack Address 3 : raspptp.sys+cc84
Computer Name :
Full Path : C:\Windows\Minidump\Mini100811-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,208
==================================================

==================================================
Dump File : Mini100611-01.dmp
Crash Time : 10/6/2011 5:25:34 PM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0x00000001
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x8a92fc70
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd333
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22389 (vistasp1_ldr.090302-1506)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd333
Stack Address 1 : ntkrnlpa.exe+83a74
Stack Address 2 : ntkrnlpa.exe+51585
Stack Address 3 : ntkrnlpa.exe+3b732
Computer Name :
Full Path : C:\Windows\Minidump\Mini100611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,208
==================================================

==================================================
Dump File : Mini120410-01.dmp
Crash Time : 12/4/2010 11:49:50 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84aabb70
Parameter 3 : 0x864c1030
Parameter 4 : 0x85a339a0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd333
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22389 (vistasp1_ldr.090302-1506)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd333
Stack Address 1 : ntkrnlpa.exe+33bac
Stack Address 2 : ntkrnlpa.exe+336fc
Stack Address 3 : ntkrnlpa.exe+b6ca0
Computer Name :
Full Path : C:\Windows\Minidump\Mini120410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,208
==================================================

==================================================
Dump File : Mini061510-01.dmp
Crash Time : 6/15/2010 1:56:59 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84ab0b70
Parameter 3 : 0x84b47380
Parameter 4 : 0x879af9f0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd333
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22389 (vistasp1_ldr.090302-1506)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd333
Stack Address 1 : ntkrnlpa.exe+33bac
Stack Address 2 : ntkrnlpa.exe+336fc
Stack Address 3 : ntkrnlpa.exe+b6ca0
Computer Name :
Full Path : C:\Windows\Minidump\Mini061510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,208
==================================================

==================================================
Dump File : Mini122409-01.dmp
Crash Time : 12/24/2009 2:25:45 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84aa9030
Parameter 3 : 0x84149380
Parameter 4 : 0x85606c00
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd333
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22389 (vistasp1_ldr.090302-1506)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd333
Stack Address 1 : ntkrnlpa.exe+33bac
Stack Address 2 : ntkrnlpa.exe+336fc
Stack Address 3 : ntkrnlpa.exe+b6ca0
Computer Name :
Full Path : C:\Windows\Minidump\Mini122409-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,208
==================================================

==================================================
Dump File : Mini110909-01.dmp
Crash Time : 11/9/2009 2:07:11 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84aa9030
Parameter 3 : 0x84b4f380
Parameter 4 : 0x85ef8478
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd333
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22389 (vistasp1_ldr.090302-1506)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd333
Stack Address 1 : ntkrnlpa.exe+33bac
Stack Address 2 : ntkrnlpa.exe+336fc
Stack Address 3 : ntkrnlpa.exe+b6ca0
Computer Name :
Full Path : C:\Windows\Minidump\Mini110909-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,208
==================================================

==================================================
Dump File : Mini101709-01.dmp
Crash Time : 10/17/2009 11:35:01 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84aab030
Parameter 3 : 0x863cd030
Parameter 4 : 0xb9a7a800
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd333
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22389 (vistasp1_ldr.090302-1506)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd333
Stack Address 1 : ntkrnlpa.exe+33bac
Stack Address 2 : ntkrnlpa.exe+336fc
Stack Address 3 : ntkrnlpa.exe+b6ca0
Computer Name :
Full Path : C:\Windows\Minidump\Mini101709-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,208
==================================================

==================================================
Dump File : Mini092709-01.dmp
Crash Time : 9/27/2009 12:52:56 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x84aab030
Parameter 3 : 0x86444030
Parameter 4 : 0x85cc1ae0
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cd333
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22389 (vistasp1_ldr.090302-1506)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cd333
Stack Address 1 : ntkrnlpa.exe+33bac
Stack Address 2 : ntkrnlpa.exe+336fc
Stack Address 3 : ntkrnlpa.exe+b6ca0
Computer Name :
Full Path : C:\Windows\Minidump\Mini092709-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
Dump File Size : 139,208
==================================================

#10 hamluis

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Posted 09 October 2011 - 06:19 PM

System manufacturer and model?

You can use a program like Core Temp - http://www.alcpu.com/CoreTemp/ to check system temperatures.

Cleaning the Interior of your PC - http://www.bleepingcomputer.com/tutorials/tutorial118.html

I would also run the chkdsk /r command. Start/Run...type chkdsk /r and hit Enter. On new screen, type Y and hit Enter. Reboot.

The command will execute...the system will then boot into Windows automatically.

Louis

#11 FaustTheUndying

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Posted 09 October 2011 - 06:39 PM

Dell Inspiron 1545

#12 FaustTheUndying

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Posted 09 October 2011 - 08:37 PM

Core Temp said my temperature was about 50 degrees. Dunno if that's good or bad.

#13 hamluis

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Posted 10 October 2011 - 09:26 AM

IMO, 50 degrees Celsius...depends on the system processor.

From what I see, the max for that processor is 105, so overheating of CPU does not appear to be a problem. But...I just checked my CPU using CT and my temps are less than half of yours...but my max is 70 degrees Celsius.

But...the CPU is not the only component that can overheat. Hard drives which have temps at 50 degrees Celsius or higher...are suspect, IMO. You can download Speedfan, http://www.filehippo.com/download_speedfan/tech/ (click green link on right) and check those.

I like to eliminate the prospect of basic hardware problems.

Louis

#14 FaustTheUndying

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Posted 10 October 2011 - 10:36 AM

When I downloaded SpeedFan, it put a file on my Desktop called initdebug, that I can't remove or anything. Says the system cannot find the file. It's kind of bugging me. How do I get rid of it?

#15 hamluis

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Posted 10 October 2011 - 02:23 PM

I downloaded Speedfan from that link...I have no such file.

Louis




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