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Vista infected with malware/virus blocking my security programs


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8 replies to this topic

#1 Kethra

Kethra

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Posted 06 October 2011 - 08:03 PM

Hello, I would greatly appreciate any help you can provide with this issue.

I am running Windows Vista, and a little under a week ago my computer picked up a nasty virus/malware (I'm not sure which). It would open pop-up windows in Firefox, and is interfering/evading all of my attempts to get rid of it.

I tried running AVG Free 2012 to get rid of it, but most of the time it blocks AVG Free anti-virus from working, and unless I run the repair utility I can't get AVG working again (and when I do get it working, the AVG scan is clean).
I installed Malwarebyte's Anti-Malware, and while it runs in the taskbar I cannot open the user interface (error message: Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access them). I am trying to run it from the Administrator account, and even after going into the command lines and taking ownership of the folder & mbam.exe, my access is denied. While I am connected to the internet(whether I have a browser open or not), Anti-Malware does pop up messages frequently that it is blocking access to a potentially malicious website, from either firefox.exe or svchost.exe.
I successfully installed HiJackThis, but when I try to run the program I am told I have insufficient privileges to access HiJackThis.exe.
I installed Spybot Search & Destroy, and it did not detect anything on the full scan it performed.
My Windows Firewall has been turned off (not by me), and when I try to turn it back on I am told the Windows Firewall service isn't running and cannot be started. Also, every time I reboot my Windows Defender starts off disabled and I have to manually turn it on from the Security Center.

The day after I discovered the virus/malware on my computer, I installed the Windows Service Pack 2 update as I thought it might have a security fix that would help with the problem. Unfortunately now some of the computer logs/restore points prior to the installation of the Service Pack (and infection) are no longer available.

I ran the DDS tool and the results are below. I tried to run the GMER tool, but received an error message: Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access them. I am running all of these tools as the Administrator.

Please let me know what the next step to try is, I'm really hoping to be able to fix this and avoid having to re-install Windows from scratch! Thank you so much for your help.

-Kethra


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_26
Run by Carolyn at 20:08:05 on 2011-10-06
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3581.1803 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\rundll32.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\1524658180:4220460965.exe
C:\Windows\system32\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\Windows\system32\CTsvcCDA.exe
C:\Program Files\LG Electronics\LGE LTE Driver\vmsvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Novatel Wireless\Verizon\Drivers\VZWMSConfig.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\Creative\SBAudigy\Volume Panel\VolPanlu.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=2080621
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=2080621
mURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [Google Update] "c:\users\carolyn\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [VolPanel] "c:\program files\creative\sbaudigy\volume panel\VolPanlu.exe" /r
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NVHotkey] rundll32.exe c:\windows\system32\nvHotkey.dll,Start
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
StartupFolder: c:\users\carolyn\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
LSP: mswsock.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: Interfaces\{03BEC9E5-21FC-4119-BAE7-330B1D544841} : DhcpNameServer = 66.174.95.44 66.174.71.33
TCP: Interfaces\{4F6D0F5F-82F7-46FA-9FF1-824E5B397313} : NameServer = 8.8.8.8
TCP: Interfaces\{4F6D0F5F-82F7-46FA-9FF1-824E5B397313} : DhcpNameServer = 63.245.66.41 63.245.66.42
TCP: Interfaces\{85C610EB-F2E0-4C7C-809C-3A9D585CF04F} : NameServer = 66.174.95.44 69.78.96.14
TCP: Interfaces\{904BBB76-C012-4214-A7E9-55F4455A1980} : DhcpNameServer = 69.78.134.231 69.78.80.231
TCP: Interfaces\{B903C329-B738-4F40-ACD4-E2B1D22551BB} : DhcpNameServer = 192.168.43.1
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\carolyn\appdata\roaming\mozilla\firefox\profiles\ec739y1d.default\
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\nos\bin\np_gp.dll
FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll
FF - plugin: c:\users\carolyn\appdata\local\google\update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: c:\users\carolyn\appdata\roaming\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\users\carolyn\appdata\roaming\mozilla\plugins\npgtpo3dautoplugin.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-7-11 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-9-13 32592]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-7-11 229840]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 40016]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-7-11 295248]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-6-20 73728]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2011-8-2 192776]
R2 LGE NDIS Connection Service;LGE NDIS Connection Service;c:\program files\lg electronics\lge lte driver\vmsvc.exe [2010-10-11 238008]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-10-4 366152]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2011-10-5 1153368]
R2 VZWConfigService;VZW Config Service;c:\program files\novatel wireless\verizon\drivers\VZWMSConfig.exe [2010-12-10 143696]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-7-11 134736]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-7-11 24272]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-7-11 16720]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-10-4 22216]
R3 NWUSBModem_000;Novatel Wireless USB Modem Driver (vGEN);c:\windows\system32\drivers\nwusbmdm_000.sys [2010-12-10 176384]
R3 NWUSBPort_000;Novatel Wireless USB Status Port Driver (vGEN);c:\windows\system32\drivers\nwusbser_000.sys [2010-12-10 176384]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\AVGIDSAgent.exe [2011-9-12 5265248]
S3 F-Secure Standalone Minifilter;F-Secure Standalone Minifilter;c:\users\carolyn\appdata\local\temp\onlinescanner\anti-virus\fsgk.sys [2011-10-4 70144]
S3 LGELTEBus;LGE Composite Device;c:\windows\system32\drivers\LGELTEBus.sys [2010-10-27 33408]
S3 LGELTEmdm;LGE LTE USB Device for Modem Communication;c:\windows\system32\drivers\LGELTEmdm.sys [2010-10-27 101888]
S3 LGELTEMux;LGE LTE Mux Enumerator ;c:\windows\system32\drivers\LGELTEMux.sys [2010-10-27 38144]
S3 LGELTENdis;LGE USB NDIS Miniport Ethernet Adapter Service;c:\windows\system32\drivers\LGELTENdis.sys [2010-10-27 49408]
S3 LGELTEprt;LGE USB Device for Serial Communication;c:\windows\system32\drivers\LGELTEprt.sys [2010-10-27 102784]
S3 NWRmNet_001;Novatel Wireless Verizon RmNet Network Adapter;c:\windows\system32\drivers\NWRmNet_001.sys [2010-12-10 243712]
S3 NWUSBCDFIL;Novatel Wireless Installation CD;c:\windows\system32\drivers\NwUsbCdFil.sys [2010-12-10 20480]
S3 NWUSBModem_001;Novatel Wireless Verizon USB Modem Driver;c:\windows\system32\drivers\nwusbmdm_001.sys [2010-12-10 176384]
S3 NWUSBPort_001;Novatel Wireless Verizon USB Status Port Driver;c:\windows\system32\drivers\nwusbser_001.sys [2010-12-10 176384]
S3 NWUSBPort2_000;Novatel Wireless USB Status2 Port Driver (vGEN);c:\windows\system32\drivers\nwusbser2_000.sys [2010-12-10 176384]
S3 NWUSBPort2_001;Novatel Wireless Verizon USB Status2 Port Driver;c:\windows\system32\drivers\nwusbser2_001.sys [2010-12-10 176384]
.
=============== Created Last 30 ================
.
2011-10-06 02:03:50 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2011-10-06 02:03:50 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-10-06 01:53:04 -------- d-----w- c:\program files\Trend Micro
2011-10-05 02:08:13 -------- d-----w- c:\users\carolyn\appdata\roaming\f-secure
2011-10-05 02:07:47 -------- d-----w- c:\programdata\F-Secure
2011-10-05 01:17:22 -------- d--h--w- c:\windows\PIF
2011-10-05 01:06:36 7269712 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{27ce2826-bb61-4075-87cb-39dadbdaf2d7}\mpengine.dll
2011-10-05 00:35:49 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-10-05 00:35:49 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-10-03 02:27:19 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-10-03 02:24:43 -------- d-----w- c:\users\carolyn\appdata\roaming\Malwarebytes
2011-10-03 02:24:30 -------- d-----w- c:\programdata\Malwarebytes
2011-10-03 02:15:02 -------- d-----w- c:\windows\system32\EventProviders
2011-09-30 21:37:59 -------- d-----w- c:\users\carolyn\appdata\roaming\AVG2012
2011-09-30 21:36:11 -------- d-----w- c:\programdata\AVG2012
2011-09-29 19:05:32 -------- d-----w- c:\program files\MKSAP for Students 4
2011-09-13 10:30:10 32592 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
.
==================== Find3M ====================
.
2011-07-12 15:20:54 83816 ----a-w- c:\windows\system32\dns-sd.exe
2011-07-12 15:20:54 73064 ----a-w- c:\windows\system32\dnssd.dll
2011-07-11 05:14:38 295248 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2011-07-11 05:14:02 24272 ----a-w- c:\windows\system32\drivers\AVGIDSFilter.sys
2011-07-11 05:14:02 16720 ----a-w- c:\windows\system32\drivers\AVGIDSShim.sys
2011-07-11 05:14:00 23120 ----a-w- c:\windows\system32\drivers\AVGIDSEH.sys
2011-07-11 05:13:58 134736 ----a-w- c:\windows\system32\drivers\AVGIDSDriver.sys
2011-07-11 05:13:46 229840 ----a-w- c:\windows\system32\drivers\avgldx86.sys
.
============= FINISH: 20:22:33.95 ===============

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#2 HelpBot

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Posted 11 October 2011 - 08:05 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 Kethra

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Posted 12 October 2011 - 12:19 PM

One thing I forgot to mention in my first post is that this virus/malware is also interfering with my VZ Acess Manager (what I use for my internet connection). After about 20 minutes of being connected, the upload/download speeds will flatline at zero, and if I try to disconnect the program will be stuck in "Disconnecting". I have to reboot my computer in order to get an internet connection re-established after that.

I am still unable to run GMER. If I try to open the version I had installed previously, I get the error message 'Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item". If I try to download a new version to install it, the appropriate GMER interface actually pops up for about 5 seconds, and then closes and there's no error message given at all. I cannot delete the already-installed version b/c it says I don't have permission for the action.

I am running Windows Vista Home Premium, 32 bit.

I do have my Reinstallation DVD for Vita.


Thanks again for any help you can provide!!
-Kethra


.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_26
Run by Carolyn at 13:08:37 on 2011-10-12
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3581.1532 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\1524658180:4220460965.exe
C:\Windows\system32\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\Windows\system32\CTsvcCDA.exe
C:\Program Files\LG Electronics\LGE LTE Driver\vmsvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\STacSV.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Novatel Wireless\Verizon\Drivers\VZWMSConfig.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\Creative\SBAudigy\Volume Panel\VolPanlu.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=2080621
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=2080621
mURLSearchHooks: H - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg2012\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [Google Update] "c:\users\carolyn\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [VolPanel] "c:\program files\creative\sbaudigy\volume panel\VolPanlu.exe" /r
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [NVHotkey] rundll32.exe c:\windows\system32\nvHotkey.dll,Start
mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
StartupFolder: c:\users\carolyn\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
LSP: mswsock.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.43.1
TCP: Interfaces\{03BEC9E5-21FC-4119-BAE7-330B1D544841} : DhcpNameServer = 66.174.95.44 66.174.71.33
TCP: Interfaces\{4F6D0F5F-82F7-46FA-9FF1-824E5B397313} : NameServer = 8.8.8.8
TCP: Interfaces\{4F6D0F5F-82F7-46FA-9FF1-824E5B397313} : DhcpNameServer = 63.245.66.41 63.245.66.42
TCP: Interfaces\{904BBB76-C012-4214-A7E9-55F4455A1980} : DhcpNameServer = 69.78.134.231 69.78.80.231
TCP: Interfaces\{B903C329-B738-4F40-ACD4-E2B1D22551BB} : DhcpNameServer = 192.168.43.1
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg2012\avgpp.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\carolyn\appdata\roaming\mozilla\firefox\profiles\ec739y1d.default\
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\nos\bin\np_gp.dll
FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll
FF - plugin: c:\users\carolyn\appdata\local\google\update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: c:\users\carolyn\appdata\roaming\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\users\carolyn\appdata\roaming\mozilla\plugins\npgtpo3dautoplugin.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-7-11 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-9-13 32592]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-7-11 229840]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 40016]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-7-11 295248]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-6-20 73728]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2011-8-2 192776]
R2 LGE NDIS Connection Service;LGE NDIS Connection Service;c:\program files\lg electronics\lge lte driver\vmsvc.exe [2010-10-11 238008]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-10-4 366152]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2011-10-5 1153368]
R2 VZWConfigService;VZW Config Service;c:\program files\novatel wireless\verizon\drivers\VZWMSConfig.exe [2010-12-10 143696]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-7-11 134736]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-7-11 24272]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-7-11 16720]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-10-4 22216]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2012\AVGIDSAgent.exe [2011-9-12 5265248]
S3 F-Secure Standalone Minifilter;F-Secure Standalone Minifilter;c:\users\carolyn\appdata\local\temp\onlinescanner\anti-virus\fsgk.sys [2011-10-4 70144]
S3 LGELTEBus;LGE Composite Device;c:\windows\system32\drivers\LGELTEBus.sys [2010-10-27 33408]
S3 LGELTEmdm;LGE LTE USB Device for Modem Communication;c:\windows\system32\drivers\LGELTEmdm.sys [2010-10-27 101888]
S3 LGELTEMux;LGE LTE Mux Enumerator ;c:\windows\system32\drivers\LGELTEMux.sys [2010-10-27 38144]
S3 LGELTENdis;LGE USB NDIS Miniport Ethernet Adapter Service;c:\windows\system32\drivers\LGELTENdis.sys [2010-10-27 49408]
S3 LGELTEprt;LGE USB Device for Serial Communication;c:\windows\system32\drivers\LGELTEprt.sys [2010-10-27 102784]
S3 NWRmNet_001;Novatel Wireless Verizon RmNet Network Adapter;c:\windows\system32\drivers\NWRmNet_001.sys [2010-12-10 243712]
S3 NWUSBCDFIL;Novatel Wireless Installation CD;c:\windows\system32\drivers\NwUsbCdFil.sys [2010-12-10 20480]
S3 NWUSBModem_000;Novatel Wireless USB Modem Driver (vGEN);c:\windows\system32\drivers\nwusbmdm_000.sys [2010-12-10 176384]
S3 NWUSBModem_001;Novatel Wireless Verizon USB Modem Driver;c:\windows\system32\drivers\nwusbmdm_001.sys [2010-12-10 176384]
S3 NWUSBPort_000;Novatel Wireless USB Status Port Driver (vGEN);c:\windows\system32\drivers\nwusbser_000.sys [2010-12-10 176384]
S3 NWUSBPort_001;Novatel Wireless Verizon USB Status Port Driver;c:\windows\system32\drivers\nwusbser_001.sys [2010-12-10 176384]
S3 NWUSBPort2_000;Novatel Wireless USB Status2 Port Driver (vGEN);c:\windows\system32\drivers\nwusbser2_000.sys [2010-12-10 176384]
S3 NWUSBPort2_001;Novatel Wireless Verizon USB Status2 Port Driver;c:\windows\system32\drivers\nwusbser2_001.sys [2010-12-10 176384]
.
=============== Created Last 30 ================
.
2011-10-10 15:01:54 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{fe551d75-823e-4f56-9af5-5b5f10cbd3dc}\offreg.dll
2011-10-07 23:11:46 7269712 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{fe551d75-823e-4f56-9af5-5b5f10cbd3dc}\mpengine.dll
2011-10-06 02:03:50 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2011-10-06 02:03:50 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-10-06 01:53:04 -------- d-----w- c:\program files\Trend Micro
2011-10-05 02:08:13 -------- d-----w- c:\users\carolyn\appdata\roaming\f-secure
2011-10-05 02:07:47 -------- d-----w- c:\programdata\F-Secure
2011-10-05 01:17:22 -------- d--h--w- c:\windows\PIF
2011-10-05 00:35:49 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-10-05 00:35:49 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-10-03 02:27:19 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-10-03 02:24:43 -------- d-----w- c:\users\carolyn\appdata\roaming\Malwarebytes
2011-10-03 02:24:30 -------- d-----w- c:\programdata\Malwarebytes
2011-10-03 02:15:02 -------- d-----w- c:\windows\system32\EventProviders
2011-09-30 21:37:59 -------- d-----w- c:\users\carolyn\appdata\roaming\AVG2012
2011-09-30 21:36:11 -------- d-----w- c:\programdata\AVG2012
2011-09-29 19:05:32 -------- d-----w- c:\program files\MKSAP for Students 4
2011-09-13 10:30:10 32592 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
.
==================== Find3M ====================
.
.
============= FINISH: 13:09:20.82 ===============

#4 Kethra

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Posted 12 October 2011 - 12:22 PM

Sorry, forgot to attach the latest attach.txt file from today's DDS run.

Attached Files



#5 Kethra

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Posted 12 October 2011 - 12:24 PM

And....I just realized the original attach.txt file was never uploaded with my first post. Here's the earlier one from a week ago.

Attached Files



#6 sempai

sempai

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Posted 13 October 2011 - 08:16 AM

Hello Kethra and welcome to BC. :)


One or more of the identified infections is a backdoor trojan/ZeroAccess Rootkit.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterward. Let me know what you decide to do.


========================================


Please follow the instructions below only if you do not wish to reformat and would like to proceed with the clean up process.


:step1: We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy



:step2: Download Combofix (by Subs) from any of the links below, make sure that you save it to your desktop.

Link 1
Link 2

  • It's important to temporary disable your anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. See HERE
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.

*It's strongly recommended to have this pre-installed on your machine before doing any malware removal.
*The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode.
*This allows us to more easily help you should your computer have a problem after an attempted removal of malware.

  • If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. If you did not have it installed, you will see the prompt below. Choose YES.

Posted Image


  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console.
  • When prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).

Important notes:

  • Leave your computer alone while ComboFix is running.
  • ComboFix will restart your computer if malware is found; allow it to do so.
  • ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
  • Please do not mouseclick combofix's window while its running because it may call it to stall.
  • ComboFix SHOULD NOT be used unless requested by a forum helper. See HERE.


~Semp

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#7 Kethra

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Posted 13 October 2011 - 12:05 PM

Ugh, what horribly unpleasant news, although I'm sincerely grateful to you for informing me of this now. I've been using one of my backup computers for most of the past week, so my infected laptop hasn't been used much. Most the time it was used it wasn't connected to the internet (and not at all for banking since the symptoms of the infection appeared). Still, I will go through my various online accounts and change all my passwords.

Given that there's no certainty the computer will be clean after getting ride of this trojan, I'm going to opt for reformatting my computer and installing Windows 7 this weekend. I've only installed an OS on a blank/wiped hard drive once in the past, and I know Dell was adamant that I call their tech support to walk me through the initial driver installation first. Would you recommend I use the website you linked for instructions on how to install a new OS, or should I just call up Dell again?

One last question I was hoping you could answer - in the future, which virus/malware protection programs would you suggest I run, if you had to choose from the free programs? I've been running AVG in the past, but should I chose another or use several? I would appreciate any recommendations you had on that score.

Thank you again for your help, I really really appreciate it. As much as it's painful to hear the final diagnosis, I'm glad I know sooner rather than later.

-Kethra



Edit: Clarifying a question.

Edited by Kethra, 13 October 2011 - 12:18 PM.


#8 sempai

sempai

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Posted 14 October 2011 - 12:05 PM

Hi,

Reformat/reinstall of OS is a good choice. :)

Everything you need to know about upgrading to windows 7 can be found here: http://windows.microsoft.com/en-US/windows7/Installing-and-reinstalling-Windows-7

I don't know how techie you are but if you think you can reinstall the OS and drivers after doing the reformat then I don't see the need to call Dell again. Just make sure that you have all the drivers needed and the OS product key before doing the reformat/OS reinstall. Also if you will run into trouble, Bleeping computer do have a Windows 7 forum and you can always ask there.


One last question I was hoping you could answer - in the future, which virus/malware protection programs would you suggest I run, if you had to choose from the free programs? I've been running AVG in the past, but should I chose another or use several? I would appreciate any recommendations you had on that score.

AVG is a decent AV program but if you want to try something else then you can give Avast free a shot.

It's not recommended to have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:

1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.



=========================================


Take the time to read below to secure your machine and take the necessary steps to keep it Clean :)

How to prevent malware

How to increase PC speed


Practice Safe Internet
One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will. Below are a list of simple precautions to take to keep your computer clean and running securely:

  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know infected with a malware that is trying to infect everyone in their address book.
  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of popups, or Foistware, you should read this article: Foistware, And how to avoid it.
    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: Rogue/Suspect Anti-Spyware Products & Web Sites
  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you. We suggest that you close these windows by clicking on the X instead of the OK button. Alternatively, you can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake.
  • Do not go to adult sites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do.
  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link, message back to the person asking if it is legit before you click on it.
  • Stay away from Warez and Crack sites! In addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use McAfee Siteadvisor to look up info on the site.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.


~Semp

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#9 sempai

sempai

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Posted 19 October 2011 - 08:28 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

~Semp

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You can help me continue the fight against malware by making a donation, Thank you.

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