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Computer freezes after disk check is complete.


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#1 onalandline

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Posted 06 October 2011 - 01:57 PM

My computer is a Dell C521 with Windows XP Media Edition. I ran Disk Doctor from Tune-Up Utilities 2010. It completed all 5 tests, said the volume was clean,and the test was finished. Then it just stays there on that screen. Every time I try to reboot, it goes through the test again. I can cancel the test by hitting any key, but then it just freezes right after that. I have tried several things like booting in safe mode, etc., but the problem is still there. Any suggestions to correct this issue will be appreciated. Thank you in advance.

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#2 hamluis

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Posted 06 October 2011 - 02:53 PM

I suggest that you remove "utilities" such as the one you named...completely and forever from your system.

After doing that, I suggest that you run the chkdsk /r command after removing this program...and possibly follow up with running the sfc /scannow command.

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.
How To Use Sfc.exe To Repair System Files - http://www.bleepingcomputer.com/forums/topic43051.html

Louis

#3 onalandline

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Posted 07 October 2011 - 07:22 AM

I suggest that you remove "utilities" such as the one you named...completely and forever from your system.

After doing that, I suggest that you run the chkdsk /r command after removing this program...and possibly follow up with running the sfc /scannow command.

Louis


Thanks for the reply. I finally got the computer to boot normally after using the "Last known working configuration" option from the boot menu. This particular computer has been ultra slow even without any "tweaking" utility being used. It is so slow that nobody really uses it anymore. I am thinking that the next step may be a repair install of Windows. The computer is 5 years old, and probably has a lot of corrupt/missing files. Any other suggestions besides the chkdsk and sfc?

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#4 Allan

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Posted 07 October 2011 - 07:26 AM

sfc /scannow has pretty much the same effect as a repair install. If the system is not performing well it's unlikely that either will change that unless one or more system files are missing or corrupted (or have been changed). If this is an old system that is hardly used you might just want to consider a fresh start (delete all partitions, format, reinstall the OS).

#5 onalandline

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Posted 07 October 2011 - 10:15 AM

sfc /scannow has pretty much the same effect as a repair install. If the system is not performing well it's unlikely that either will change that unless one or more system files are missing or corrupted (or have been changed). If this is an old system that is hardly used you might just want to consider a fresh start (delete all partitions, format, reinstall the OS).


I may just do that. The original disks have been lost, but Dell is sending new ones free of charge. Thanks for the tips.

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#6 Eyesee

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Posted 07 October 2011 - 02:48 PM

Before you take the time to reinstall I would test the hard drive with the manufacturers diagnostic utility. Dont use a third party diagnostic to test hard drives. They are generic and not specifically written for the brand of drive.

If the drive is bad a reinstall is pointless.
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