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Open Cloud AV Lingering CPU Issues


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2 replies to this topic

#1 Spektek

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Posted 05 October 2011 - 07:04 PM

Hello all,

I updated Firefox a couple of days ago, and I failed to notice that Noscript didn't carry over to the new version automatically. Within a few minutes I had a lovely piece of scareware called Open Cloud AV installed without my knowledge or consent onto my laptop, which caused the usual pop-ups, fake BSODs, fake reboots, etc. I downloaded and ran Malwarebytes, and deleted Open Cloud's icons manually, as they were left behind by the quarantine/deletion. The pop-ups have gone away, but there's a lingering problem: The CPU keeps maxing out for no apparent reason. Malwarebytes' tooltip balloon keeps telling me that it's blocking access to a potentially malicious website, which is almost always being accessed by Ping.exe. I halted Ping.exe in Task Manager, but scans are coming up negative for any trojans or viruses, aside from the initial Malwarebytes scan, of course. I've run Lavasoft's Ad-Aware and TDSSKiller, and both indicate no threats. I'm running out of solutions and I am WAY out of my element on this one. Help would be GREATLY appreciated!

I'm using Windows 7, btw. Further information can be provided on request, as long as I can get at it.

I'm also not entirely sure how to obtain a log to post, and I didn't see a tutorial on that anyplace. Thanks in advance!

EDIT: Also, whenever I restore a prior Firefox session, a new tab appears with an advertisement, though I don't get any of these unwanted tabs through normal browsing.

Edited by Spektek, 05 October 2011 - 07:11 PM.


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#2 Broni

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Posted 05 October 2011 - 08:03 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 Orange Blossom

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Posted 05 October 2011 - 10:17 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic422101.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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