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My computer crashed and this information came up. Any ideas


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#1 c2c1

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Posted 05 October 2011 - 04:11 PM

Hi, my computer just crashed and this came up. Any info what this means?

Regards, Chris



Windows has recovered from an unexpected shutdown

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 2057

Additional information about the problem:

BCCode: c2

BCP1: 0000000000000007

BCP2: 000000000000109B

BCP3: 00000000217AA251

BCP4: FFFFFA80046DAF40

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\100511-12729-01.dmp

C:\Users\HomeUser\AppData\Local\Temp\WER-383310-0.sysdata.xml

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#2 Broni

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Posted 05 October 2011 - 04:45 PM

Welcome aboard Posted Image

Happened just once?
Is the computer fine at the moment?

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#3 c2c1

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Posted 05 October 2011 - 04:58 PM

Hi. Thanks for reply. It happened before, three weeks ago. I'm not sure if the cause of the problem was the same, but the same box came up indicating the problem was a blue screen and the same type of information in the box came up. I did a total system restore that time as it was a real problem. This time, I have scanned computer with avast and malwarebytes. Nothing found...so confused on why this happened. Computer seems to be working OK at the moment, though i had a real problem with internet access, and have only just managed to get back online.

#4 Broni

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Posted 05 October 2011 - 05:04 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#5 c2c1

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Posted 05 October 2011 - 05:23 PM

Hi I just did sfc/scan now and it said it did not find any integrity violations.

In the event viewer tab, there are some yellow warnings just before the crash which include, under the Window logs\Application:

1. Application: Warning, Source: CVHSVC, Event: 100, Task Category: Client virtualization - details:
Infomation only. CurrentSoftGridPrereq: Click2Run installation (version 14.4763.1000) is found on the machine, skipping installation.
2. Information only: C:\Program Files (x86)\Common Files\Microsoft Shared \Virtualization Handler \CVHVC.EXE is trusted

Also just before the crash:

Under the Window Logs\System, I have about 10 red warning symbols near the time it crashed, saying:
Level: Error, Source:Service Control Manager, Event:7001, Task Category: None, Details: The IP helper service depends on the Network Store Interface which failed to start because of the following error: the dependency service or group failed to start.

Another two red warnings say: The Network Store Interface service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning properly.

Then it metions in another red warning: The TCP/IP Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning properly. A device attached to the system is not functioning properly.

And another redwarning: The DNS Client service depends on the NetIO legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning properly.

And another red warning: The DHCP Client Service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning properly.

No idea what this is all about I'm afraid.

#6 Broni

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Posted 05 October 2011 - 05:24 PM

Please follow my previous reply.

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#7 c2c1

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Posted 05 October 2011 - 05:25 PM

OK. thanks. I'll do what you said about bluescreen view. I'm not good on computers, so I'll give it a try.
Regards, Chris

#8 c2c1

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Posted 05 October 2011 - 05:31 PM

Hi, i've downloaded bluescreen and i've clicked on the bluescreen application which says:
This application may depend on other compressed files in this folder. Do I click on 'extract all' or 'run'?
(In the tab, it says it is recommeded that you first extract all files)

#9 Broni

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Posted 05 October 2011 - 05:40 PM

Go ahead and click "Extract".

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#10 c2c1

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Posted 05 October 2011 - 05:49 PM

Hi there, hopefully this is everything, though there seems to be lots of filenames on the dumpfile when I click on it, not given below.
Regards,
Chris

==================================================
Dump File : 100511-12729-01.dmp
Crash Time : 05/10/2011 20:06:59
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`0000109b
Parameter 3 : 00000000`217aa251
Parameter 4 : fffffa80`046daf40
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+9195
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100511-12729-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 277,728

Edited by c2c1, 05 October 2011 - 05:50 PM.


#11 Broni

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Posted 05 October 2011 - 07:28 PM

We have only one report, so it's virtually impossible to judge anything.
If BSOD will happen 3-4 more times then we can try to figure it out.

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