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Unknown Maleware


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#1 More_Perfect

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Posted 05 October 2011 - 03:45 PM

okay, so i found an icon on my desktop called Open Cloud AV with a blue shield. I got rid of that but my comp is still slow, ads pop up and anti-maleware doesnt work.

Spybot -search and destroy works, but doesnt show anything. When i try to use anti-maleware, I get a message saying:

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to acess them."

I have tried using Rkill, but it doesnt stop anything according to the logs. I have tried using a renamed file of antimalware's .exe. It just stops at the start of the scan when it is going through windows32 files i believe. Thats when i start to get the above message. Super antispyware ended up the same way. Ive tried it in both safe and normal modes. Ive gone through multiple tutorials on this site.

Whats next?

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#2 boopme

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Posted 05 October 2011 - 03:54 PM

Try it this way first.

Please follow our Removal Guide here Remove OpenCloud Antivirus (Uninstall Guide) .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#3 More_Perfect

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Posted 05 October 2011 - 05:11 PM

I have used the guide. Now my Internet doesn't work after using tdsskiller.exe. I will try going in Internet in safe mode with networking when this scan is done. This is the first time the scan is working.

I ran superantispyware and It found 65 adware infections. I removed all of them. Mbam didn't find any. There were no logs in mbam.

On a side note, my c:/ drive's image has been replace by an unknown file image.

#4 More_Perfect

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Posted 05 October 2011 - 05:15 PM

Upon rebooting, windows security center pops up. Internet is still disabled and so irks safe mode with networking.

Edited by More_Perfect, 05 October 2011 - 05:30 PM.


#5 boopme

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Posted 05 October 2011 - 11:01 PM

For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

If needed : type these one line at a time, press enter after each line. See if it works after each.


netsh interface ipv4 reset
netsh interface ipv6 reset
ipconfig /flushdns
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