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slow freezing laptop


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16 replies to this topic

#1 shilo2

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Posted 05 October 2011 - 08:43 AM

have windows 7 acer aspire laptop that is very slow and keeps freezing.sent over to this forum from windows 7 forum.

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#2 Broni

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Posted 05 October 2011 - 12:45 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 shilo2

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Posted 05 October 2011 - 02:02 PM

Results of screen317's Security Check version 0.99.7
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
ESET Online Scanner v3
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 26
Out of date Java installed!
Adobe Flash Player 10.3.183.10
Adobe Reader 9.1 MUI
Out of date Adobe Reader installed!
Mozilla Firefox (x86 en-US..) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Microsoft Security Client Antimalware MsMpEng.exe
Microsoft Security Client Antimalware NisSrv.exe
``````````End of Log````````````

#4 shilo2

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Posted 05 October 2011 - 02:06 PM

MiniToolBox by Farbar
Ran by owner (administrator) on 05-10-2011 at 16:05:46
Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : owner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Physical Address. . . . . . . . . : F0-7B-CB-63-31-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::fc37:6cc6:5791:4b1b%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : October-05-11 3:56:03 PM
Lease Expires . . . . . . . . . . : October-06-11 3:56:14 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 435190731
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-73-D8-D8-70-5A-B6-EA-7E-7B
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 70-5A-B6-EA-7E-7B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {3F3166E2-B1FF-475C-9B81-05E549A5F077}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1cbb:f6d:3f57:fef9(Preferred)
Link-local IPv6 Address . . . . . : fe80::1cbb:f6d:3f57:fef9%21(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable Microsoft 6To4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{878794DB-0933-4EFC-8CAB-5469259B6E73}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{0A286DF1-A27D-42D7-BE68-9DFFEF4B7789}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 72.14.204.105
72.14.204.147
72.14.204.99
72.14.204.103
72.14.204.104


Pinging google.com [72.14.204.105] with 32 bytes of data:
Reply from 72.14.204.105: bytes=32 time=52ms TTL=53
Reply from 72.14.204.105: bytes=32 time=50ms TTL=53

Ping statistics for 72.14.204.105:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 52ms, Average = 51ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 67.195.160.76
72.30.2.43
98.137.149.56
98.139.180.149
209.191.122.70


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=120ms TTL=49
Reply from 209.191.122.70: bytes=32 time=114ms TTL=49

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 114ms, Maximum = 120ms, Average = 117ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...f0 7b cb 63 31 44 ......Atheros AR5B93 Wireless Network Adapter
10...70 5a b6 ea 7e 7b ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
21...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
14...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #3
22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.6 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.6 276
192.168.1.6 255.255.255.255 On-link 192.168.1.6 276
192.168.1.255 255.255.255.255 On-link 192.168.1.6 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.6 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.6 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
21 58 ::/0 On-link
1 306 ::1/128 On-link
21 58 2001::/32 On-link
21 306 2001:0:4137:9e76:1cbb:f6d:3f57:fef9/128
On-link
11 276 fe80::/64 On-link
21 306 fe80::/64 On-link
21 306 fe80::1cbb:f6d:3f57:fef9/128
On-link
11 276 fe80::fc37:6cc6:5791:4b1b/128
On-link
1 306 ff00::/8 On-link
21 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/04/2011 10:15:41 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (1012) SUS20ClientDataStore: The database engine stopped the instance (0) with error (-1090).

Error: (10/04/2011 10:15:41 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (1012) SUS20ClientDataStore: Unable to rollback operation #3859 on database C:\Windows\SoftwareDistribution\DataStore\DataStore.edb. Error: -510. All future database updates will be rejected.

Error: (10/04/2011 10:15:41 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (1012) SUS20ClientDataStore: An attempt to write to the file "C:\Windows\SoftwareDistribution\DataStore\Logs\edbtmp.log" at offset 786432 (0x00000000000c0000) for 393216 (0x00060000) bytes failed after wuaueng.dll0 seconds with system error 1117 (0x0000045d): "The request could not be performed because of an I/O device error. ". The write operation will fail with error -1022 (0xfffffc02). If this error persists then the file may be damaged and may need to be restored from a previous backup.

Error: (10/04/2011 10:15:41 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (1012) SUS20ClientDataStore: The logfile sequence in "C:\Windows\SoftwareDistribution\DataStore\Logs\" has been halted due to a fatal error. No further updates are possible for the databases that use this logfile sequence. Please correct the problem and restart or restore from backup.

Error: (10/04/2011 10:15:41 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (1012) SUS20ClientDataStore: Unable to write to section 0 while flushing logfile C:\Windows\SoftwareDistribution\DataStore\Logs\edb.log. Error -1022 (0xfffffc02).

Error: (10/04/2011 10:15:41 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (1012) SUS20ClientDataStore: An attempt to write to the file "C:\Windows\SoftwareDistribution\DataStore\Logs\edb.log" at offset 879616 (0x00000000000d6c00) for 512 (0x00000200) bytes failed after wuaueng.dll0 seconds with system error 1117 (0x0000045d): "The request could not be performed because of an I/O device error. ". The write operation will fail with error -1022 (0xfffffc02). If this error persists then the file may be damaged and may need to be restored from a previous backup.

Error: (10/04/2011 10:03:57 PM) (Source: Application Hang) (User: )
Description: The program WINWORD.EXE version 12.0.6545.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 84c

Start Time: 01cc82f626f6de76

Termination Time: 15

Application Path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE

Report Id: c1eccf42-eeec-11e0-9e18-705ab6ea7e7b

Error: (10/04/2011 10:03:49 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (10/04/2011 10:03:49 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)

Error: (10/04/2011 09:31:39 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (10/05/2011 03:56:32 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (10/05/2011 03:55:59 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: SYSTEM)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\system32\athExt.dll
Error Code: 126

Error: (10/05/2011 03:55:48 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:49:11 PM on ?05/?10/?2011 was unexpected.

Error: (10/05/2011 03:49:00 PM) (Source: Microsoft-Windows-Kernel-General) (User: SYSTEM)
Description: 0xc000014d29\??\C:\Users\owner\ntuser.dat

Error: (10/05/2011 03:47:19 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/05/2011 03:47:19 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/05/2011 03:47:19 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/05/2011 03:47:19 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/05/2011 03:47:19 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/05/2011 03:47:19 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
2007 Microsoft Office Suite Service Pack 2 (SP2)
Acer Backup Manager (Version: 2.0.0.60)
Acer Crystal Eye webcam Ver:1.1.164.323 (Version: 1.1.164.323)
Acer ePower Management (Version: 5.00.3002)
Acer eRecovery Management (Version: 4.05.3007)
Acer Game Console
Acer Games (Version: 1.0.0.80)
Acer Registration (Version: 1.03.3002)
Acer ScreenSaver (Version: 1.1.0105.2010)
Acer Updater (Version: 1.02.3001)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 10 ActiveX (Version: 10.0.45.2)
Adobe Flash Player 10 Plugin (Version: 10.3.183.10)
Adobe Reader 9.1 MUI (Version: 9.1.0)
AMD USB Filter Driver (Version: 1.0.15.94)
Apple Application Support (Version: 2.0.1)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
Ares 2.1.2 (Version: 2.1.2-Build#3036)
Ask Toolbar (Version: 1.13.0.0)
ATI Catalyst Install Manager (Version: 3.0.765.0)
Auslogics Disk Defrag (Version: version 3.2)
Backup Manager Basic (Version: 2.0.0.60)
BearShare (Version: 9.0.0.94309)
Bejeweled 2
Bejeweled 2 Deluxe (Version: 2.2.0.82)
Blackhawk Striker 2 (Version: 2.2.0.82)
Bob the Builder Can-Do-Zoo (Version: 2.2.0.82)
Bonjour (Version: 3.0.0.2)
Build-a-lot 2 (Version: 2.2.0.82)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0317.2140.37057)
Catalyst Control Center Graphics Full Existing (Version: 2010.0317.2140.37057)
Catalyst Control Center Graphics Full New (Version: 2010.0317.2140.37057)
Catalyst Control Center Graphics Light (Version: 2010.0317.2140.37057)
Catalyst Control Center Graphics Previews Common (Version: 2010.0317.2140.37057)
Catalyst Control Center InstallProxy (Version: 2010.0317.2140.37057)
Catalyst Control Center Localization All (Version: 2010.0317.2140.37057)
ccc-core-static (Version: 2010.0317.2140.37057)
ccc-utility64 (Version: 2010.0317.2140.37057)
CCC Help Chinese Standard (Version: 2010.0317.2139.37057)
CCC Help Chinese Traditional (Version: 2010.0317.2139.37057)
CCC Help Czech (Version: 2010.0317.2139.37057)
CCC Help Danish (Version: 2010.0317.2139.37057)
CCC Help Dutch (Version: 2010.0317.2139.37057)
CCC Help English (Version: 2010.0317.2139.37057)
CCC Help Finnish (Version: 2010.0317.2139.37057)
CCC Help French (Version: 2010.0317.2139.37057)
CCC Help German (Version: 2010.0317.2139.37057)
CCC Help Greek (Version: 2010.0317.2139.37057)
CCC Help Hungarian (Version: 2010.0317.2139.37057)
CCC Help Italian (Version: 2010.0317.2139.37057)
CCC Help Japanese (Version: 2010.0317.2139.37057)
CCC Help Korean (Version: 2010.0317.2139.37057)
CCC Help Norwegian (Version: 2010.0317.2139.37057)
CCC Help Polish (Version: 2010.0317.2139.37057)
CCC Help Portuguese (Version: 2010.0317.2139.37057)
CCC Help Russian (Version: 2010.0317.2139.37057)
CCC Help Spanish (Version: 2010.0317.2139.37057)
CCC Help Swedish (Version: 2010.0317.2139.37057)
CCC Help Thai (Version: 2010.0317.2139.37057)
CCC Help Turkish (Version: 2010.0317.2139.37057)
CCleaner (Version: 3.11)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conduit Engine (Version: )
CR2 Codec by Ardfry Imaging, LLC (32 bit) (Version: 1.0.0.0)
CR2 Codec by Ardfry Imaging, LLC (64 bit) (Version: 1.0.0.0)
CR2 CODEC Version 1.0
CyberLink PowerDVD 9 (Version: 9.0.2719.50)
D3DX10 (Version: 15.4.2368.0902)
Defraggler (Version: 2.07)
eBay Worldwide (Version: 2.1.0901)
Escape Rosecliff Island (Version: 2.2.0.82)
ESET Online Scanner v3
eSobi v2 (Version: 2.0.4.000274)
Faerie Solitaire (Version: 2.2.0.82)
FATE - The Traitor Soul (Version: 2.2.0.82)
Free Window Registry Repair
FrostWire 4.21.5 (Version: 4.21.5.0)
FrostWire 5.1.5 (Version: 5.1.5.0)
Google Chrome (Version: 14.0.835.187)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.1.2003.1856)
Google Update Helper (Version: 1.3.21.69)
Identity Card (Version: 1.00.3003)
IObit Toolbar v4.5 (Version: 4.5)
iTunes (Version: 10.2.2.12)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Jewel Quest Solitaire 3 (Version: 2.2.0.82)
Junk Mail filter update (Version: 15.4.3502.0922)
Launch Manager (Version: 4.0.7)
LimeWire 4.18.8 (Version: 4.18.8)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Messenger Plus! 5 (Version: 5.01.0.706)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Corporation (Version: 9.1.0.0)
Microsoft LifeCam (Version: 3.22.270.0)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
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Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
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Microsoft Security Client (Version: 2.1.1116.0)
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Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
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MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
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Mystery P.I. - Lost in Los Angeles (Version: 2.2.0.82)
MyWinLocker (Version: 3.1.206.0)
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Nero BurnLite 10 (Version: 10.0.10500)
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PhotoJoy (Version: 2.0.4.1171)
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Realtek HDMI Audio Driver for ATI (Version: 6.0.1.5992)
Realtek High Definition Audio Driver (Version: 6.0.1.6004)
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Update for Microsoft Office 2007 Help for Common Features (KB963673)
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Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
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Update for Microsoft Office Powerpoint 2007 Help (KB963669)
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Windows Live Communications Platform (Version: 15.4.3502.0922)
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Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
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Windows Live MIME IFilter (Version: 15.4.3502.0922)
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Windows Live Photo Common (Version: 15.4.3502.0922)
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Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Yahtzee (Version: 2.2.0.82)
Zuma Deluxe (Version: 2.2.0.82)

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 2810.9 MB
Available physical RAM: 1701.55 MB
Total Pagefile: 5619.99 MB
Available Pagefile: 4404.84 MB
Total Virtual: 4095.88 MB
Available Virtual: 3999.66 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:283.99 GB) (Free:211.29 GB) NTFS

========================= Users: ========================================

User accounts for \\OWNER-PC

Administrator Guest owner
Parents


**** End of log ****

#5 shilo2

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Posted 05 October 2011 - 02:23 PM

laptop crashed while malwarebytes was scanning ,sanning it again

#6 shilo2

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Posted 06 October 2011 - 10:19 AM

cant get any more logs its freezes up and then restarts.tried 3 times to scan with malwarebytes and thats what happens.im on pc now to send message

#7 Broni

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Posted 06 October 2011 - 10:25 AM

Restart in Safe Mode and see if you can run it from there.

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p4433470.gif

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#8 shilo2

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Posted 10 October 2011 - 09:38 AM

sorry havent posted back been away for the weekend ill try in safe mode and post results

#9 shilo2

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Posted 11 October 2011 - 02:31 PM

heres malwarebytes log

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7880

Windows 6.1.7601 Service Pack 1 (Safe Mode)
Internet Explorer 9.0.8112.16421

11/10/2011 4:23:28 PM
mbam-log-2011-10-11 (16-23-28).txt

Scan type: Quick scan
Objects scanned: 199529
Time elapsed: 20 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 Broni

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Posted 11 October 2011 - 02:38 PM

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan:
Posted Image

On completion of the scan click "Save log", save it to your desktop and post in your next reply:
Posted Image

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#11 shilo2

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Posted 11 October 2011 - 03:32 PM

gmer didnt come up with anything also

#12 Broni

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Posted 11 October 2011 - 03:35 PM

Please read my previous reply.

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#13 shilo2

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Posted 11 October 2011 - 03:54 PM

it crashed just as i was trying to save log,trying to find log

#14 Broni

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Posted 11 October 2011 - 03:57 PM

Try safe mode.

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#15 shilo2

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Posted 11 October 2011 - 05:15 PM

im on desktop now to post,laptop in safe mode crashed once,scanning again and right now its froze on one section,time is at 18:19:38.635 at thats where its froze at.any ideas




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