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LOTS of problems with Open Cloud AV


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4 replies to this topic

#1 Criminalicious

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Posted 04 October 2011 - 06:58 PM

Bleeping Computer Administrators,

I know there are other posts very well explaining how to get out of the terrible situation that is Open Cloud AV. I've dealt with a VERY similar malicious program before. I dealt with it my running Rkill and then Malwarebyte's Anti-Malware. I have recently been infected with Open Cloud AV. I looked up how to remove it, and seeing as the steps were the same, I did the same. Rkill terminated the process, but MBAM would not open. I tried to open it with some 'Inherit.exe' but that didn't work. I download Anvira, which I was told worked as well, and that program didn't find Open Cloud on a full scan. I restarted my computer and tried it all again, still to no avail.
I still can't open MBAM, and Rkill doesn't find/doesn't terminate Open Cloud AV.

I'm pretty desperate, and I'm not great with computers.

Thanks for your time,
-Dylan

Edited by Budapest, 04 October 2011 - 07:06 PM.
Moved from Vista ~Budapest


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#2 Broni

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Posted 04 October 2011 - 07:18 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 Criminalicious

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Posted 04 October 2011 - 07:22 PM

Thank you! :)
I'll get on that.

#4 Broni

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Posted 04 October 2011 - 07:23 PM

You're very welcome Posted Image

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#5 Budapest

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Posted 04 October 2011 - 07:44 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic421935.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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