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Virus Help Cannot Remove


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4 replies to this topic

#1 speedy3

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Posted 04 October 2011 - 06:44 PM

Hi I'm having difficulty removing a virus on my PC, although I'm not an expert I am somewhat computer savy. I have followed a few threads and implemeted the suggestions mentioned with no success. I have ran Malwarebytes, Adaware, superAntispyware, Combofix, Rkill, etc, Microsoft Security Essentials is installed as well.

Symptoms, Internet Explorer closes periodically. And even when it is not in use I can hear music from ads being played yet there are no applications open. When computer is unattended I will come back to one or two pop ups that have appeared.
Running XP with latest updates, Java is updated as well with older versions being deleted.
If anyone can help or point me in the direction to finally get the PC clean I would be greatly appreciated.

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#2 Broni

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Posted 04 October 2011 - 07:19 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 speedy3

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Posted 05 October 2011 - 09:17 AM

I would like to add that I'm being redirected when using google. And Internet explorer randomely shuts down and also pops up when i'm not at my PC(while connected to the internet). I have attempetd to follow the steps in some of the threads sregarding being redirected but they have not resolved the issues. Not sure if I'm missing a step or not doing something in the right order. I cannot seem to isolate where the virus or malicious content is hiding on the PC. What log files would one need to see to help uncover where the problem lies? Do I continue to post in this forum or another forum on this site to resolve issues? Thanks in advance for any help.

#4 Broni

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Posted 05 October 2011 - 10:48 AM

Please follow my previous advice.

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#5 Orange Blossom

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Posted 08 October 2011 - 12:32 PM

Hello,

I found your new topic here: http://www.bleepingcomputer.com/forums/topic422149.html however, you neglected to post the DDS and GMER logs nor is there any indication that you tried to produce them. If you don't know what I'm talking about, you missed the preparation guide Broni linked to above. So to restate in a different way: please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to your new topic, not this one, by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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