Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Open Cloud AV Removal Issues


  • This topic is locked This topic is locked
3 replies to this topic

#1 dda2nf

dda2nf

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:10:48 PM

Posted 04 October 2011 - 05:46 PM

I've followed all instructions on this site to remove the malware.

After running R Kill, I've downloaded Malware Bytes from this site. I run it, yet every time it is scanning, it shuts itself down. When I re-open the software, I get a message that reads "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."

I'm in Safe Mode with Networking. I'm not sure what the problem is. I've removed similar malware from another computer using the same techniques and had no issues.

Any help is greatly appreciated. Thank you.

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Then post your DDS and GMER logs as a reply to this topic. Once you have done that I will remove my reply and consolidate the posts so that you retain your correct place in the queue.

If you can produce at least some of the logs, then please explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.


While running the GMER scan, it shut itself down. I have no idea what happened and cannot get it to re-scan.

Here's the DDS log:

.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 7.0.5730.13
Run by Owner at 18:10:33 on 2011-10-04
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.502.264 [GMT -5:00]
.
AV: CenturyLinkô Online Security 9.01 *Enabled/Updated* {E7512ED5-4245-4B4D-AF3A-382D3F313F15}
FW: CenturyLinkô Online Security 9.01 *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\1903019662:1899598478.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = 127.0.0.1
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {549B5CA7-4A86-11D7-A4DF-000874180BB3} - No File
BHO: ohb Class: {c1aa87b1-fe12-4937-a09c-1b7b869d913b} - c:\windows\system32\tb22.dll
BHO: Browsing Protection Class: {c6867eb7-8350-4856-877f-93cf8ae3dc9c} - c:\program files\embarq online security\nrs\iescript\baselitmus.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - No File
TB: Browsing Protection Toolbar: {265eee8e-3228-44d3-aea5-f7fdf5860049} - c:\program files\embarq online security\nrs\iescript\baselitmus.dll
TB: {D7F30B62-8269-41AF-9539-B2697FA7D77E} - No File
TB: {D49E9D35-254C-4C6A-9D17-95018D228FF5} - No File
TB: {2D51D869-C36B-42BD-AE68-0A81BC771FA5} - No File
TB: {5CBE2611-C31B-401F-89BC-4CBB25E853D7} - No File
TB: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [MoneyAgent] "c:\program files\microsoft money\system\mnyexpr.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [EPSON NX210 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatifda.exe /fu "c:\windows\temp\E_S79.tmp" /EF "HKCU"
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [CHotkey] zHotkey.exe
mRun: [ShowWnd] ShowWnd.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [AlcWzrd] ALCWZRD.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [SunKistEM] c:\program files\digital media reader\shwiconem.exe
mRun: [<NO NAME>]
mRun: [BJCFD] c:\program files\broadjump\client foundation\CFD.exe
mRun: [SprintDSLSetup] e:\installs\brdjmp\SprintDSLSetup.exe
mRun: [Motive SmartBridge] c:\progra~1\sprint~1\smartb~1\SprintDSLAlert.exe
mRun: [EPSON Stylus C84 Series] c:\windows\system32\spool\drivers\w32x86\3\E_S4I2D1.EXE /P23 "EPSON Stylus C84 Series" /O6 "USB001" /M "Stylus C84"
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [EPSON Stylus CX6000 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fatibia.exe /fu "c:\windows\temp\E_S89.tmp" /EF "HKLM"
mRun: [F-Secure Manager] "c:\program files\embarq online security\common\FSM32.EXE" /splash
mRun: [F-Secure TNB] "c:\program files\embarq online security\fsgui\TNBUtil.exe" /CHECKALL /WAITFORSW
mRun: [EEventManager] c:\progra~1\epsons~1\eventm~1\EEventManager.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [sXwwjUVelOBzPy8234A] c:\windows\system32\UeellIBtzPy.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\bigfix.lnk - c:\program files\bigfix\BigFix.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\raider~1.lnk - c:\program files\theport\xml player\XMLplayer.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\sprint~1.lnk - c:\program files\sprint dsl virtual assistant\bin\matcli.exe
IE: &AOL Toolbar search - c:\program files\aol toolbar\toolbar.dll/SEARCH.HTML
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
LSP: c:\program files\embarq online security\fsps\program\FSLSP.DLL
LSP: mswsock.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{F8109EFF-20B8-4D90-995F-EBF01A1433A1} : DhcpNameServer = 192.168.1.1
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
R0 FSFW;F-Secure Firewall Driver;c:\windows\system32\drivers\fsdfw.sys [2007-9-13 82120]
S0 fsbts;fsbts;c:\windows\system32\drivers\fsbts.sys [2009-5-11 42672]
S1 F-Secure HIPS;F-Secure HIPS Driver;c:\program files\embarq online security\hips\drivers\fshs.sys [2009-5-11 68064]
S2 F-Secure Gatekeeper Handler Starter;FSGKHS;c:\program files\embarq online security\anti-virus\fsgk32st.exe [2007-9-13 215648]
S3 F-Secure Gatekeeper;F-Secure Gatekeeper;c:\program files\embarq online security\anti-virus\minifilter\fsgk.sys [2007-9-13 148632]
S3 FSORSPClient;F-Secure ORSP Client;c:\program files\embarq online security\orsp client\fsorsp.exe [2009-5-11 61088]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2011-10-4 41272]
.
=============== Created Last 30 ================
.
2011-10-04 22:30:39 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-10-04 22:18:37 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-10-04 21:56:01 -------- d-----w- c:\documents and settings\owner\application data\Malwarebytes
2011-10-04 21:53:49 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-10-04 21:42:05 -------- d-----w- c:\documents and settings\owner\application data\IssWJ77dE8gTqYC
2011-10-04 21:42:05 -------- d-----w- c:\documents and settings\owner\application data\DyyccA1uvDon4pH
2011-10-04 20:55:41 -------- d-----w- c:\documents and settings\owner\application data\ImmmH6sWKEgXCeI
2011-10-04 20:55:40 -------- d-----w- c:\documents and settings\owner\application data\WllOzP0ycSiv3oG
2011-10-04 20:35:51 -------- d-----w- c:\documents and settings\owner\application data\zzPPNycA1uv2oFp
2011-10-04 20:35:51 -------- d-----w- c:\documents and settings\owner\application data\THHH5sWJ7dE8
2011-10-04 20:35:33 2410496 ----a-w- c:\windows\system32\UeellIBtzPy.exe
2011-10-04 20:35:32 -------- d-----w- c:\documents and settings\owner\application data\cHH6dWWK8RL9Twj
.
==================== Find3M ====================
.
2011-09-09 09:12:13 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-08-17 20:40:34 42672 ----a-w- c:\windows\system32\drivers\fsbts.sys
2011-07-15 13:29:31 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-07-08 14:02:00 10496 ----a-w- c:\windows\system32\drivers\ndistapi.sys
.
============= FINISH: 18:11:42.48 ===============

Edited by Budapest, 04 October 2011 - 06:26 PM.


BC AdBot (Login to Remove)

 


#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:48 AM

Posted 08 October 2011 - 02:03 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Please download DummyCreator.zip and unzip it.
  • Run the tool.
  • Copy and paste the following into the edit box:

    C:\WINDOWS\1903019662
  • Press Create button and post the content of the Result.txt.

    Important: Restart the computer.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:48 AM

Posted 11 October 2011 - 10:05 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:48 AM

Posted 14 October 2011 - 12:18 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users