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How to fix this Blue Screen


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7 replies to this topic

#1 semiotics

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Posted 04 October 2011 - 05:19 PM

Since last night Ive been getting frequent blue screens.

The first time I was simply working on a paper and moved a window to the display to change the music on youtube and blue screen.

Similarly today I was browsing youtube and again blue screen.

I updated my drivers a very long time ago and had no problems with them for weeks. I don't know if they could be causing the problem or what.

I already tried:
-Windows Updates: all I got was a microsoft Visual C++ update
-Updated Flash


Through the Event Viewer:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 10/4/2011
Time: 2:27:55 PM
User: N/A
Computer: HMAIN
Description:
Error code 1000008e, parameter1 e0000001, parameter2 ecdd5925, parameter3 b6cc38b8, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 65 30 eters e0
0030: 30 30 30 30 30 31 2c 20 000001,
0038: 65 63 64 64 35 39 32 35 ecdd5925
0040: 2c 20 62 36 63 63 33 38 , b6cc38
0048: 62 38 2c 20 30 30 30 30 b8, 0000
0050: 30 30 30 30 0000


In addition to those codes the blue screen also had
watchdog.sys- Address ECDD5925 base at ECDD5000, DataStamp 480254ab


I have no idea what these codes mean or how to address them.
Any help would be greatly appreciated, thank you.
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#2 Allan

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Posted 04 October 2011 - 05:28 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 semiotics

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Posted 04 October 2011 - 05:35 PM

Here we go- wasn't expecting it to be that quick haha

==================================================
Dump File : Mini100411-01.dmp
Crash Time : 10/4/2011 2:26:35 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xecdd5925
Parameter 3 : 0xb6cc38b8
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Crash Address : watchdog.sys+925
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini100311-01.dmp
Crash Time : 10/3/2011 10:18:27 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xec899925
Parameter 3 : 0xb73558b8
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Crash Address : watchdog.sys+925
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================
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#4 Allan

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Posted 04 October 2011 - 05:43 PM

1) Look in device manager - any yellow or red symbols?
2) Run full system scans with BOTH your anti virus app and MalwareBytes
3) Download and install the latest driver for your video card (download it from the website of your video card manufacturer)

Edited by Allan, 04 October 2011 - 05:45 PM.


#5 semiotics

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Posted 05 October 2011 - 10:01 PM

Device manager produced no red or yellow symbols.
Both full system scans came out clean.

I had the latest driver but went ahead and re-installed it- I think that did it! I've been browsing youtube without any problems and have been blue screen free.

Thanks for you help!

Edited by semiotics, 05 October 2011 - 10:01 PM.

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#6 semiotics

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Posted 05 October 2011 - 10:26 PM

Spoke too soon, its just blue screened again.

Here is the latest report

==================================================
Dump File : Mini100511-01.dmp
Crash Time : 10/5/2011 8:22:13 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xe0000001
Parameter 2 : 0xebff6925
Parameter 3 : 0xb77de8b8
Parameter 4 : 0x00000000
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+925
File Description : Watchdog Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Crash Address : watchdog.sys+925
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini100511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================
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#7 Allan

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Posted 06 October 2011 - 06:38 AM

Unfortunately that could be any number of things. Here are some thing you can try:

1) To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

2) Boot to the recovery console and run chkdsk /r

3) Check for a bios update

4) If still no joy, let's make sure it isn't something loading with the system causing some sort of conflict. Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

#8 semiotics

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Posted 10 October 2011 - 07:13 PM

Turns out Flash's 'Enable hardware acceleration' got turned on, and that was what was causing all the problems haha

Thanks for your help again!

Problem solved :)
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