Posted 03 October 2011 - 10:07 PM
My neighbor asked for help on his computer.. I can usually solve his issues.. but this one's got me stumped..
He's running a fully updated XP Home SP3 and Outlook Express.
Say every 10 times or so he tries to send email, OE fails to connect to host and returns a Socket Error 10060.. When this happens, he still has full internet access.. he can surf to his hearts content.. but trying to send mail will fail..
Through trial and error, I've found that when things are failing, if I immediately open a command prompt and release/renew his IP, OE will send no problems.. power cycling the router, however, doesnt necessarily fix the issue like renewing his IP does..
The host he's trying to connect to is his ISP's SMTP server.. he's spent about an hour on the phone with their tech support and thought they had it licked, but no.
He was previously running Avast.. and while on with tech support, they had him install their free Shaw Secure / ISP branded McAfee product.. the problem has persisted over 2 different antivirus products then so I dont think thats the issue.. Nor could I find any mention out outgoing mail scanning in the McAfee configuration..
Any suggestions are greatly appreciated..