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Computer infected; can't run any fix programs

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3 replies to this topic

#1 Lady23


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Posted 03 October 2011 - 09:37 PM

Machine: Win XP pro service pack 3


I know this computer is infected with God knows what. I cannot scan with anything, including Malware Bytes. I had Open Cloud Antivirus for a while. I followed directions for removal, but it never set the IE proxy settings, and I couldn't get MB or rootkill to run. It is now redirecting on Google searches and occasionally loads porn. It is hiding all desktop icons, but when I click Show Hidden Files, they reappear as a hidden file, and I can access them. My start menu has no programs, but they are still on my disk. I am running in safe mode with networking, and it is still doing most of the crap it does in regular mode.

I ran SuperAntiSpyware and found koobface and Open Cloud. I deleted the EXE files it listed. I don't see the Open Cloud stuff in safe mode. I also downloaded ESET online scanning. But nothing finishes scanning, not even ESET, even though the last scan lasted around 2.5 hours. SuperAntiSpyware just terminates after some point. So I cannot use a program to completely delete whatever it finds.

I tried to run ESET again, but it says "Unexpected error 101. ESET has already been run on this computer in the past. Only files necessary to update the current version will be uploaded." Except it crashes, and you can't use it.

Malware Bytes will not run with renamed files, off my USB, or off the computer via the desktop. Sometimes it says it cannot find the path specified. When I click from the desktop, it says, "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item." (I get this same message if I try to run SAS from the desktop. I can only run it from the EXE on the download Firefox tab.) When I did get it to load, usually via a fresh install, it will run for 12 seconds and disappear, which is about the time it finds the first infection. Then I can't get it to run again. Sometimes it will say I am blocked from running it. Ditto if I try to install a AV program from a USB or online. It says I am blocked from that action.

Rootkill finds nothing, when I can get it to run. TDS Killer found something and removed it, but I didn't catch what it was.

Can anyone help me? I'm not sure what I can run to get what might be needed to see what's on here. This is the computer my little boy uses for his school. Any help would be appreciated.

Edited by Lady23, 03 October 2011 - 09:48 PM.

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#2 Broni


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Posted 03 October 2011 - 09:48 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 Lady23

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Posted 04 October 2011 - 08:26 AM

Thank you!

#4 Budapest


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Posted 04 October 2011 - 04:40 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic421831.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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