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virus/trojan/malware? Scan programs cannot run...


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11 replies to this topic

#1 Uplah

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Posted 03 October 2011 - 06:22 PM

Hello,

Just wanted to know if some one can help. I've Googled as much as I can but not had great success.

My sister's laptop is a Compaq Presario running Windows 7 64 bit. It has Avast installed and Spybot S&D already installed and running. However, Windows Defender is installed but doesn't seem to be running, and Spybot can't search for updates... A full Spybot scan cleans the laptop okay (mostly trackers), but the apparent symptom is that the internet "doesn't work anymore" (I've not gone online with it yet).

I've transferred HiJack This, NAI Stinger, and MBAM onto the desktop via a USB stick, but am unable to run any of the programs (the icons are non-descript too) - I get the message "The version of this file is not compatible with the version of Windows you're running. Check you computer system infromation to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher." I get the same problem when in Safe Mode...

I am currently running a scan using ClamWin portable and will probably give Rkill a go after that...

Any ideas in the meantime?

Thanks in advance.

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#2 boopme

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Posted 03 October 2011 - 07:25 PM

Hello you should also do this.
Since you have Spybot installed temporarily disable it or stop the TeaTimer app..


For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

>>>>>>>>>>>>>>>

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode

Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
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#3 Uplah

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Posted 04 October 2011 - 07:02 PM

Okay, I've managed to complete the ClamWin scan and run Rkill. I then installed MBAM, and ran NAI Stinger (clean), superantispyware portable (clean), and MBAM (clean).

Seeing that everything seemed okay, I then rebooted and ran HiJack This (nothing seemed suspicious), updated windows components, Avast, Spybot, and installed Adaware and Superantispyware. I ran this (clean) and MBAM quickscan (clean).

I finally plugged in the ethernet cable and tried to install the SP1 for Win7 64 bit, but that failed...

I will run a full Spybot scan and then try and install that SP1 again...

Uplah

#4 boopme

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Posted 04 October 2011 - 08:24 PM

Would like to do a check and one more scan.

Personally I feel MBAM and SAS are far better tools and use less resources than ADaware and Spybot.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
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#5 Uplah

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Posted 05 October 2011 - 09:08 AM

Righto.

The SP1 update didn't work again so I am currently running a Superantispyware scan and will then do another MBAM scan.

I will then reboot and do the Minitoolbox and ESET thingy you mentioned.

Thanks.

Uplah

#6 Uplah

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Posted 05 October 2011 - 03:29 PM

Okay, Superantispyware was clean and so was MBAM.

The Minitoolbox text file is below:



MiniToolBox by Farbar
Ran by Mook (administrator) on 05-10-2011 at 16:49:42
Windows 7 Home Premium (X64)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com

There are 15055 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Mook-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 4313 802.11b/g/n
Physical Address. . . . . . . . . : C4-46-19-3D-CE-DC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 90-FB-A6-A9-23-4A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::29a2:d90b:40f8:7586%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.11(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 05 October 2011 12:11:39
Lease Expires . . . . . . . . . . : 06 October 2011 16:40:28
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 194050982
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-C6-53-54-90-FB-A6-A9-23-4A
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{FCAB25B6-787C-4FF5-A80D-84C9D350B2EC}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:18f6:3a88:3f57:fef4(Preferred)
Link-local IPv6 Address . . . . . : fe80::18f6:3a88:3f57:fef4%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Reusable ISATAP Interface {D8901996-9FA9-472C-ABEC-1461CD2D1579}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{00CFF2E0-0A61-46F5-8AA4-68AD87D5844C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 209.85.169.105
209.85.169.103
209.85.169.106
209.85.169.147
209.85.169.99
209.85.169.104


Pinging google.com [209.85.169.103] with 32 bytes of data:
Reply from 209.85.169.103: bytes=32 time=30ms TTL=52
Reply from 209.85.169.103: bytes=32 time=38ms TTL=52

Ping statistics for 209.85.169.103:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 38ms, Average = 34ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.137.149.56
98.139.180.149
209.191.122.70
67.195.160.76
72.30.2.43


Pinging yahoo.com [98.139.180.149] with 32 bytes of data:
Reply from 98.139.180.149: bytes=32 time=254ms TTL=48
Reply from 98.139.180.149: bytes=32 time=153ms TTL=48

Ping statistics for 98.139.180.149:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 153ms, Maximum = 254ms, Average = 203ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...c4 46 19 3d ce dc ......Broadcom 4313 802.11b/g/n
11...90 fb a6 a9 23 4a ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.11 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.11 276
192.168.1.11 255.255.255.255 On-link 192.168.1.11 276
192.168.1.255 255.255.255.255 On-link 192.168.1.11 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.11 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.11 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:5ef5:79fb:18f6:3a88:3f57:fef4/128
On-link
11 276 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::18f6:3a88:3f57:fef4/128
On-link
11 276 fe80::29a2:d90b:40f8:7586/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Windows\SysWOW64\wshbth.dll [35840] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [46592] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/05/2011 00:32:51 PM) (Source: Microsoft-Windows-RestartManager) (User: Mook)Mook
Description: Application or service 'MSN® Toolbar' could not be shut down.

Error: (10/04/2011 06:27:21 PM) (Source: Application Hang) (User: )
Description: The program SpybotSD.exe version 1.6.2.46 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: fcc

Start Time: 01cc82b619cff5de

Termination Time: 33

Application Path: C:\Program Files (x86)\Spybot - Search & Destroy\SpybotSD.exe

Report Id: 18b6f611-eeae-11e0-be2c-90fba6a9234a

Error: (10/04/2011 05:05:17 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (10/04/2011 05:05:17 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (10/04/2011 05:05:16 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (10/04/2011 05:05:16 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (10/04/2011 05:05:16 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (10/04/2011 05:04:49 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (10/04/2011 05:02:06 PM) (Source: Application Hang) (User: )
Description: The program SpybotSD.exe version 1.6.2.46 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: fcc

Start Time: 01cc82ad3c5358c7

Termination Time: 64

Application Path: C:\Program Files (x86)\Spybot - Search & Destroy\SpybotSD.exe

Report Id: 2f60540f-eea2-11e0-b8ee-90fba6a9234a

Error: (10/04/2011 04:49:13 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.


System errors:
=============
Error: (10/05/2011 11:18:37 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service.

Error: (10/05/2011 11:16:08 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.

Error: (10/05/2011 11:13:22 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Schedule service.

Error: (10/05/2011 11:12:07 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (10/05/2011 11:12:02 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (10/05/2011 11:11:32 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (10/05/2011 11:10:43 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (10/05/2011 03:58:10 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: SYSTEM)
Description: Installation Failure: Windows failed to install the following update with error 0x80070020: Windows 7 Service Pack 1 for x64-based Systems (KB976932).

Error: (10/05/2011 03:53:37 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error:
%%-2147467243

Error: (10/05/2011 03:18:40 AM) (Source: Microsoft-Windows-Service Pack Installer) (User: Mook)
Description: The Service Pack cannot be installed when the computer is running on battery power.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

2007 Microsoft Office Suite Service Pack 2 (SP2)
Acrobat.com (Version: 1.6.65)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.3)
Ad-Aware (Version: 9.5.0)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 10 ActiveX (Version: 10.0.45.2)
Adobe Reader 9.4.6 MUI (Version: 9.4.6)
Adobe Shockwave Player (Version: 11.5.1.601)
AMD USB Filter Driver (Version: 1.0.15.94)
ATI Catalyst Install Manager (Version: 3.0.765.0)
avast! Free Antivirus (Version: 6.0.1289.0)
Broadcom 802.11 Wireless LAN Adapter (Version: 5.60.350.6)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0329.836.13543)
Catalyst Control Center Graphics Full Existing (Version: 2010.0329.836.13543)
Catalyst Control Center Graphics Full New (Version: 2010.0329.836.13543)
Catalyst Control Center Graphics Light (Version: 2010.0329.836.13543)
Catalyst Control Center Graphics Previews Common (Version: 2010.0329.836.13543)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0329.836.13543)
Catalyst Control Center InstallProxy (Version: 2010.0329.836.13543)
Catalyst Control Center Localization All (Version: 2010.0329.836.13543)
ccc-core-static (Version: 2010.0329.836.13543)
ccc-utility64 (Version: 2010.0329.836.13543)
CCC Help Chinese Standard (Version: 2010.0329.0835.13543)
CCC Help Chinese Traditional (Version: 2010.0329.0835.13543)
CCC Help Czech (Version: 2010.0329.0835.13543)
CCC Help Danish (Version: 2010.0329.0835.13543)
CCC Help Dutch (Version: 2010.0329.0835.13543)
CCC Help English (Version: 2010.0329.0835.13543)
CCC Help Finnish (Version: 2010.0329.0835.13543)
CCC Help French (Version: 2010.0329.0835.13543)
CCC Help German (Version: 2010.0329.0835.13543)
CCC Help Greek (Version: 2010.0329.0835.13543)
CCC Help Hungarian (Version: 2010.0329.0835.13543)
CCC Help Italian (Version: 2010.0329.0835.13543)
CCC Help Japanese (Version: 2010.0329.0835.13543)
CCC Help Korean (Version: 2010.0329.0835.13543)
CCC Help Norwegian (Version: 2010.0329.0835.13543)
CCC Help Polish (Version: 2010.0329.0835.13543)
CCC Help Portuguese (Version: 2010.0329.0835.13543)
CCC Help Russian (Version: 2010.0329.0835.13543)
CCC Help Spanish (Version: 2010.0329.0835.13543)
CCC Help Swedish (Version: 2010.0329.0835.13543)
CCC Help Thai (Version: 2010.0329.0835.13543)
CCC Help Turkish (Version: 2010.0329.0835.13543)
CCleaner (Version: 3.11)
Compatibility Pack for the 2007 Office system (Version: 12.0.4518.1014)
CyberLink DVD Suite (Version: 7.0.2527)
CyberLink PowerDVD 9 (Version: 9.0.1.3810)
CyberLink YouCam (Version: 3.0.2511)
ESU for Microsoft Windows 7 (Version: 1.0.0)
Google Earth (Version: 6.0.3.2197)
Google Update Helper (Version: 1.3.21.69)
HP Advisor (Version: 3.4.10262.3295)
HP Customer Experience Enhancements (Version: 6.0.1.4)
HP Game Console
HP Games (Version: 1.0.0.80)
HP Photo Creations (Version: 1.0.0.2261)
HP Power Plan Utility (Version: 1.0.6)
HP Quick Launch (Version: 1.0.18)
HP Setup (Version: 1.2.3988.3281)
HP Software Framework (Version: 4.1.8.1)
HP Support Assistant (Version: 5.1.10.7)
HP Update (Version: 5.001.000.014)
HP User Guides 0211 (Version: 1.00.0000)
HP Wireless Assistant (Version: 4.0.4.2)
HPAsset component for HP Active Support Library (Version: 3.0.0.3)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 17 (64-bit) (Version: 6.0.170)
Java™ 6 Update 26 (Version: 6.0.260)
Junk Mail filter update (Version: 14.0.8089.726)
LightScribe System Software (Version: 1.18.12.1)
Magic Desktop
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 3.0.40818.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
MSVCRT (Version: 14.0.1468.721)
PhotoNow! (Version: 1.1.6904)
Power2Go (Version: 6.1.3715)
PowerDirector (Version: 8.0.2514)
Rapport (Version: 3.5.1105.59)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.11.1127.2009)
Realtek High Definition Audio Driver (Version: 6.0.1.6066)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30105)
Recovery Manager (Version: 5.5.2512)
Skype Toolbars (Version: 5.0.4137)
Skype™ 5.1 (Version: 5.1.112)
SP45575 - Wallpaper Picture Position Enabler for Windows 7 (Version: 1.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
SUPERAntiSpyware (Version: 5.0.1128)
Synaptics Pointing Device Driver (Version: 15.0.17.4)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)

========================= Memory info: ===================================

Percentage of memory in use: 89%
Total physical RAM: 1786.9 MB
Available physical RAM: 178.79 MB
Total Pagefile: 3573.8 MB
Available Pagefile: 1600 MB
Total Virtual: 4095.88 MB
Available Virtual: 3998.87 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:135.19 GB) (Free:101.33 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:13.56 GB) (Free:1.93 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32

========================= Users: ========================================

User accounts for \\MOOK-PC

Administrator Guest Mook

========================= Minidump Files ==================================

No minidump file found

**** End of log ****




ENET was clean (no log file)...

Don't know what that CAPI2 error is all about, and what the heck are all those IP numbers?

Uplah

#7 boopme

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Posted 05 October 2011 - 03:39 PM

Your HOSTS file may be infected.
Reset the HOSTS file
As this infection also changes your Windows HOSTS file, we want to replace this file with the default version for your operating system.
Some types of malware will alter the HOSTS file as part of its infection. Please follow the instructions provided in How do I reset the hosts file back to the default?

To reset the hosts file automatically,go HERE click the Posted Image button. Then just follow the prompts in the Fix it wizard.


OR
Click Run in the File Download dialog box or save MicrosoftFixit50267.msi to your Desktop and double-click on it to run. Then just follow the promots in the Fix it wizard.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Uplah

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Posted 05 October 2011 - 05:44 PM

Okay, I ran the Fixit thingy and rebooted and then the laptop crashed. Am waiting it to boot up again (I'm posting this on my own laptop).

In the mean time, I read somewhere that those host files may be something to do with Spybot...

Right, the laptop has booted and has not crashed so far...

Uplah

#9 boopme

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Posted 06 October 2011 - 11:53 AM

Yes if using Spybots teatimer some of them are but there were way too many unseen and some had to be bad.

So it's running well now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Uplah

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Posted 06 October 2011 - 12:16 PM

Yep, it all seems to be good, so hopefully the laptop is fine (my sister collected it today!).

Thanks!

Uplah

#11 boopme

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Posted 06 October 2011 - 12:22 PM

You're very welcome!! Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Posted Image > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Posted Image > Run... and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Uplah

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Posted 07 October 2011 - 07:44 AM

Thanks.




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