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Pop-ups and pages that won't load


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#1 sn0zb0z

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Posted 03 October 2011 - 03:53 PM

Hi. When using both Internet Explorer and Firefox I keep finding that certain pages refuse to load, or certain parts of pages (e.g. I get a menu at the top and nothing else). If I keep pressing F5 it will eventually load or sometimes I have to click back. I'm using Vista, IE7 and FF 3.6.23.

When using Firefox I also keep getting random windows pop-up, usually with a list of ebay or amazon items in a table filling the screen or an advert. I have pop-ups blocked and it's not on specific sites, it just opens the windows randomly whenever I've clicked in a text box on a site.

I also have a third problem that only seems to happen on the Internet though I'm not sure if it's an Internet browser related problem. When I right click to open a new window/tab, refresh or anything else it leaves a faded box of the thing I just clicked and the only way I can get rid of it is by logging out and back in. It doesn't happen everytime, but it happens at least a few times a day.

Anyone have any ideas what is causing any of these problems and how I can solve them?

Thanks

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#2 sn0zb0z

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Posted 05 October 2011 - 08:25 AM

I've updated Firefox to 7.0.1

I can't update Internet Explorer. I'm still having all the same problems, plus IE now keeps crashing on me. Is there anything I can do about all these problems?

#3 Broni

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Posted 05 October 2011 - 12:46 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#4 boopme

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Posted 05 October 2011 - 02:08 PM

Moved to the Am I Infected forum.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 sn0zb0z

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Posted 05 October 2011 - 02:36 PM

I recently had a problem with my harddrive having no space. It was a folder called FLVService under AppData and Temp Internet Files. I deleted all them temp internet files manually as they could not be deleted through IE. It is now building up again under a new folder called FLVService, which is under AppData and Local. It's just every Internet page I've visited that it is storing as large files (I'm losing like 2GB of space a day). I found out it was to do with an Applian program, but I removed this program so I'm rather confused as to why it is storing these temp Internet files and, worse still, made a new folder for it.

First question, can I just delete these files? Second, can I delete the two FLVService folders? Three, how can I stop it making a new FLVService folder again? Four, could this have anything to do with these other problems I have?

I'm sorry for all the questions.

I have done a lot of computer updating and scanning recently so I know there is no virus/malware/spyware problems. But the following is the Malwarebytes scan results:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7880

Windows 6.0.6000
Internet Explorer 7.0.6000.17037

05/10/2011 20:35:27
mbam-log-2011-10-05 (20-35-27).txt

Scan type: Quick scan
Objects scanned: 192594
Time elapsed: 8 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Just wondering, why do I have to restart the computer?

#6 sn0zb0z

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Posted 06 October 2011 - 11:34 AM

For some reason I can no longer use hotmail on IE, it just crashes whenever I try and do anything. Works on FF though. Is it likely to be a browser or Microsoft problem? And when pages don't load it's taking more and more refreshing before they eventually show.

I ran the security check program. It tells me IE is out of date, but I tried updating that and couldn't. I have 7, I couldn't find 8 and all info on it said it was for XP and I have Vista. IE9 kept saying about Windows 7, but the download on Microsoft gave an option of Vista 32-bit. When I tried to download that it said I needed something else to download it.

It redirected me and that page said I need to do an update as I needed a certain service pack. The security thing states the one I have is out of date. Microsoft just tell you to check your Windows update and download it, but I don't have any service pack update there to be able to download it and it doesn't state which one I need to get IE9.

Edited by sn0zb0z, 06 October 2011 - 11:40 AM.


#7 Broni

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Posted 06 October 2011 - 12:44 PM

Don't try to do anything else but post all required logs.

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#8 sn0zb0z

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Posted 06 October 2011 - 01:36 PM

Don't try to do anything else but post all required logs.


I did that before I posted this topic. I dunno what else to do...

Security log:

Results of screen317's Security Check version 0.99.7
Windows Vista (UAC is enabled)
Out of date service pack!!
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG 2011
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 22
Adobe Flash Player 10.3.183.10
Adobe Reader X (10.0.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Spybot Teatimer.exe is disabled!
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
``````````End of Log````````````


Part of Minitool Box log:

Percentage of memory in use: 77%
Total physical RAM: 2046.94 MB
Available physical RAM: 450.64 MB
Total Pagefile: 4308.69 MB
Available Pagefile: 1435.94 MB
Total Virtual: 2047.88 MB
Available Virtual: 1989.59 MB

========================= Partitions: =====================================

1 Drive c: (ACER) (Fixed) (Total:144.3 GB) (Free:91.41 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:144.03 GB) (Free:133.89 GB) NTFS

Because of certain details such as my name from my user account I'd rather not post all the information, but is there anything specific that I should look for?

And I haven't done GMER because there's always been something else I've been using the computer for and my computer comes up with messages and stuff when I turn off my Internet and disable anti-viruses and so on. Last time I disconnected the Internet it didn't want to come back again.

The anti-malware scan I already posted the results to.

#9 Broni

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Posted 06 October 2011 - 03:01 PM

Unless you follow my instructions in full I can't help you.

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#10 sn0zb0z

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Posted 06 October 2011 - 03:09 PM

Unless you follow my instructions in full I can't help you.


Going by what I've given so far, considering it is half of what you asked for, what is the likely problem?

What is it you'd look at? If ever I get a similar problem I want to know what to look for rather than having to constantly give stats to someone else.

Much as I trust the advice and downloads you guys on here give and I'm thankful for the help you've given, anyone could view these topics and with all the problems I get I fear with things such as my name, IP address and so on that not only could someone have far too many details, but they could quite easily find a way into my computer.

#11 Broni

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Posted 06 October 2011 - 03:14 PM

Look, you're asking me to do something impossible.
How do you expect me to find any culprit, if you don't want to provide needed logs?
If I had a crystal ball, I'd be more than happy to fire it up and tell you what your issues are.
Unfortunately I don't have one.
It's like you go to auto mechanic and ask him to fix your car, but you won't allow him to open the hood.
Possible to fix your car?

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#12 sn0zb0z

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Posted 06 October 2011 - 03:28 PM

Look, you're asking me to do something impossible.
How do you expect me to find any culprit, if you don't want to provide needed logs?
If I had a crystal ball, I'd be more than happy to fire it up and tell you what your issues are.
Unfortunately I don't have one.
It's like you go to auto mechanic and ask him to fix your car, but you won't allow him to open the hood.
Possible to fix your car?


Yes, that's the same. My car has all my personal details and opening the hood allows anyone to come in and get personal things...

If I told you to give me your IP address, your real name, OS etc would you? Not knowing who I am and knowing that's all it takes for me or someone else to hack your computer and possibly more. I mean, I'd never do that, but someone else - many people - sadly would have no problems with that.

You must, I'd guess, look at stuff like this all the time so there must be certain common areas you look at? And you must have learnt somehow what them areas are, which is what I'd like to know.

I'm happy to post other stuff but it has to be parts with no personal details. I posted 2 full logs. From them, is there any problems you can cross off?

#13 sn0zb0z

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Posted 08 October 2011 - 10:19 AM

If anyone else has the IE problem I think I've solved it, or certainly half of it. I ran the browser with no add-ons and then I decided to try putting certain ones back on and testing hotmail as that's what always crashed when I tried to reply to an email. It seems Microsoft Silverlight add-on is what was causing the problem and it is quite a common thing which is why i tried that first. It hasn't crashed at all, plus after right clicking a lot to get up the menu it seems I've solved the problem of it leaving behind the faded box.

I also managed to upgrade IE from 7 to 8, but I had to keep trying different service pack updates until it finally updated and then let me install IE. For some reason none of the updates that should allow me to upgrade to IE9 work, but nevermind.

As for Firefox, I updated that to the latest version and still have problems. I cleared the cache under Tools-Options-Advanced-Network which to start with worked and pages loaded first time, but after closing and reopening the browser it was fine for about 1 minute until the cache built up again and now clearing it doesn't work and I'm back to refreshing pages, plus I still have the pop-ups so I don't know why that is, unless that too is the add-ons. If anyone has any ideas please let me know as I think it must be something fairly simple if the cache did work once.




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