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OpenCloud AV Removal Issues


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2 replies to this topic

#1 Clydethecamel

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Posted 03 October 2011 - 01:26 PM

Ok I have been searching for a solution and have found some, but I can't actually do them as my computer will not let me. So I brought it here for more personal help. Basically this is the situation. My computer runs off of Vista and today it got OpenCloud AV. I have tried to remove it but it doesnt seem to work. Every Anti-virus and malware scan i have used wont run, it will scan a few seconds and then terminate, or wont open at all. I also cannot run DDS like you would like as it wont fully run. The software I have tried are:
-Malwarebytes
-Emsisoft HijackFree
-Superantispyware
-SDfix

I have also tried to manually fix my computer using instructions given but I dont have the reg. entries listed and I wont touch anything in there without being 100% sure it is the problem. I am really at my wits end and being driven insane.

Just so you know. All of these attempts were made in Safe Mode with Networking with Proxy off. As well as using RKill before them.

I realize that it will be awhile before you can get back to me on this, but please do as soon as possible. I would like to get DDS working at least so That I can give you more information.

Thank you for your time

Edited by Clydethecamel, 03 October 2011 - 01:27 PM.


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#2 HelpBot

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Posted 08 October 2011 - 01:30 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
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Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#3 HelpBot

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Posted 13 October 2011 - 01:35 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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