Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Cable internet constantly dropping.


  • Please log in to reply
3 replies to this topic

#1 JONES113

JONES113

  • Members
  • 117 posts
  • OFFLINE
  •  
  • Local time:09:28 AM

Posted 03 October 2011 - 10:03 AM

I have cable internet through Charter and on most days it will drop several times. I can turn off the model, switch the cable cord that goes into the model and turn it back on and it works again, but I shouldn't have to do that 5 or more times per day. How can I keep it from dropping?

Computer:
Toshiba Satellite L505D
Running Windows 7

Connection:
Wireless

Modem:
Linksys Wireless-G Cable Gateway
Model WCG200

Distance to router:
Approximately 15 feet

Internet:
Cable internet

Mini Toolbox Scan Results:
MiniToolBox by Farbar
Ran by JONES (administrator) on 03-10-2011 at 10:46:16
Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : JONES-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8187SE Wireless LAN PCIE Network Adapter
Physical Address. . . . . . . . . : 70-1A-04-7A-69-D6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ed:555a:a79a:5a10%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, October 01, 2011 7:39:45 PM
Lease Expires . . . . . . . . . . : Monday, October 03, 2011 11:32:29 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 309336580
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-67-6D-F0-00-26-6C-37-EA-24
DNS Servers . . . . . . . . . . . : 24.178.162.3
97.81.22.195
24.159.64.23
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-26-6C-37-EA-24
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{728ADC8B-6CD8-4622-84B9-415190DC6A1A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9667CCEE-98E4-44AF-9A40-3B43753A2AC5}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2ce3:1643:bd40:39cd(Preferred)
Link-local IPv6 Address . . . . . : fe80::2ce3:1643:bd40:39cd%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: vip01spbgsc.spbg.sc.charter.com
Address: 24.178.162.3

Name: google.com
Addresses: 74.125.65.99
74.125.65.105
74.125.65.147
74.125.65.103
74.125.65.106
74.125.65.104


Pinging google.com [74.125.45.106] with 32 bytes of data:
Reply from 74.125.45.106: bytes=32 time=17ms TTL=55
Reply from 74.125.45.106: bytes=32 time=18ms TTL=55

Ping statistics for 74.125.45.106:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms
Server: vip01spbgsc.spbg.sc.charter.com
Address: 24.178.162.3

Name: yahoo.com
Addresses: 67.195.160.76
72.30.2.43
98.137.149.56
98.139.180.149
209.191.122.70


Pinging yahoo.com [67.195.160.76] with 32 bytes of data:
Reply from 67.195.160.76: bytes=32 time=30ms TTL=54
Reply from 67.195.160.76: bytes=32 time=30ms TTL=54

Ping statistics for 67.195.160.76:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 30ms, Average = 30ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...70 1a 04 7a 69 d6 ......Realtek RTL8187SE Wireless LAN PCIE Network Adapter
10...00 26 6c 37 ea 24 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.11 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.11 281
192.168.0.11 255.255.255.255 On-link 192.168.0.11 281
192.168.0.255 255.255.255.255 On-link 192.168.0.11 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.11 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.11 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:4137:9e76:2ce3:1643:bd40:39cd/128
On-link
11 281 fe80::/64 On-link
12 306 fe80::/64 On-link
11 281 fe80::ed:555a:a79a:5a10/128
On-link
12 306 fe80::2ce3:1643:bd40:39cd/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/01/2011 03:22:03 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1194

Start Time: 01cc7fe1cab2415f

Termination Time: 234

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (09/23/2011 10:50:09 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: RPCRT4.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba59
Exception code: 0xc0000005
Fault offset: 0x0003b565
Faulting process id: 0x1398
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

Error: (09/22/2011 07:04:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: taskhost.exe, version: 6.1.7601.17514, time stamp: 0x4ce796f7
Faulting module name: msxml6.dll, version: 6.30.7601.17514, time stamp: 0x4ce7c841
Exception code: 0xc0000005
Fault offset: 0x0000000000002134
Faulting process id: 0x15e8
Faulting application start time: 0xtaskhost.exe0
Faulting application path: taskhost.exe1
Faulting module path: taskhost.exe2
Report Id: taskhost.exe3

Error: (09/21/2011 11:37:08 AM) (Source: Application Error) (User: )
Description: Faulting application name: WINWORD.EXE, version: 14.0.6024.1000, time stamp: 0x4d83e310
Faulting module name: wwlib.dll, version: 14.0.6024.1000, time stamp: 0x4d83e39d
Exception code: 0xc0000005
Fault offset: 0x00473b31
Faulting process id: 0xf44
Faulting application start time: 0xWINWORD.EXE0
Faulting application path: WINWORD.EXE1
Faulting module path: WINWORD.EXE2
Report Id: WINWORD.EXE3

Error: (09/18/2011 04:21:50 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e94

Start Time: 01cc764061de9dd4

Termination Time: 31

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (09/18/2011 04:19:53 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1484

Start Time: 01cc76403b09cbcc

Termination Time: 47

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (09/18/2011 04:19:12 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1728

Start Time: 01cc764016082491

Termination Time: 62

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (09/18/2011 00:31:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (09/18/2011 00:31:10 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "imaging1".Error in manifest or policy file "imaging2" on line imaging3.
The element imaging appears as a child of element urn:schemas-microsoft-com:asm.v1^assembly which is not supported by this version of Windows.

Error: (09/16/2011 08:28:52 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.


System errors:
=============
Error: (10/01/2011 06:47:35 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (10/01/2011 05:31:19 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (10/01/2011 05:27:07 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (10/01/2011 04:58:54 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (10/01/2011 04:58:50 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (10/01/2011 04:50:37 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (10/01/2011 04:50:33 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (10/01/2011 04:50:31 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (10/01/2011 04:50:25 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (10/01/2011 04:49:57 PM) (Source: atikmdag) (User: )
Description: Display is not active


Microsoft Office Sessions:
=========================
Error: (10/01/2011 03:22:03 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16421119401cc7fe1cab2415f234C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (09/23/2011 10:50:09 AM) (Source: Application Error)(User: )
Description: iexplore.exe9.0.8112.164214d76255dRPCRT4.dll6.1.7601.175144ce7ba59c00000050003b565139801cc79fd439912d5C:\Program Files (x86)\Internet Explorer\iexplore.exeC:\windows\syswow64\RPCRT4.dll54f8fff6-e5f3-11e0-8022-00266c37ea24

Error: (09/22/2011 07:04:47 PM) (Source: Application Error)(User: )
Description: taskhost.exe6.1.7601.175144ce796f7msxml6.dll6.30.7601.175144ce7c841c0000005000000000000213415e801cc797befdb9b30C:\windows\system32\taskhost.exeC:\windows\System32\msxml6.dll440f9522-e56f-11e0-8ed0-00266c37ea24

Error: (09/21/2011 11:37:08 AM) (Source: Application Error)(User: )
Description: WINWORD.EXE14.0.6024.10004d83e310wwlib.dll14.0.6024.10004d83e39dc000000500473b31f4401cc787268b738e3C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXEC:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll9052cd3a-e467-11e0-8ed0-00266c37ea24

Error: (09/18/2011 04:21:50 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16421e9401cc764061de9dd431C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (09/18/2011 04:19:53 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16421148401cc76403b09cbcc47C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (09/18/2011 04:19:12 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16421172801cc76401608249162C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (09/18/2011 00:31:16 AM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (09/18/2011 00:31:10 AM) (Source: SideBySide)(User: )
Description: imagingurn:schemas-microsoft-com:asm.v1^assemblyc:\program files\microsoft security client\MSESysprep.dllc:\program files\microsoft security client\MSESysprep.dll10

Error: (09/16/2011 08:28:52 AM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe


========================= Memory info: ===================================

Percentage of memory in use: 62%
Total physical RAM: 1788.17 MB
Available physical RAM: 673.39 MB
Total Pagefile: 3576.34 MB
Available Pagefile: 1384.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.88 MB

========================= Partitions: =====================================

1 Drive c: (JONES) (Fixed) (Total:222.41 GB) (Free:174.68 GB) NTFS

========================= Users: ========================================

User accounts for \\JONES-PC

Administrator Guest JONES


**** End of log ****

BC AdBot (Login to Remove)

 


#2 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:01:28 PM

Posted 03 October 2011 - 10:28 AM

Call Charter and in form them of this and get them to change your modem.

#3 JONES113

JONES113
  • Topic Starter

  • Members
  • 117 posts
  • OFFLINE
  •  
  • Local time:09:28 AM

Posted 03 October 2011 - 10:55 AM

It is my own personal cable modem. Does it need to be replaced?

#4 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:01:28 PM

Posted 03 October 2011 - 11:12 AM

Yes I would replace it, and if still happens get your cable company out to your house to check your cable lines.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users