Today I ran OTL - Old Timer. Got name from Gringo, last friday advise to another party. I ran "FIX" in OTL, but got error message, did not recognize Custom Scan code I had inserted ( <%TEMP%\*.*/s> (Gringo provided but to a laptop owner)
I have the OTL log to provide to Bleeping Computers tech support.
SYSTEM INFO: I have an hp Pavillion, 64 bit, Windows 7, desktop, about 3 years old.
ERROR MESSAGES : DAMAGE VIA PUP.Zugo: to a hot key, START UPS, and hot key (cannot find the messages)
SEPT. 1 MALWAREBYTES FOUND: 3 VIRUSES: FREEZE FROG
c:\program files (x86)\freezefrog\bin\18.104.22.168 (Adware.FreezeFrog) -> Quarantined and deleted successfully.
c:\program files (x86)\freezefrog\bin\22.214.171.124\copyright.txt (Adware.FreezeFrog) -> Quarantined and deleted successfully.
c:\program files (x86)\freezefrog\bin\126.96.36.199\freezefrogsacb.exe (Adware.FreezeFrog) -> Quarantined and deleted successfully.
I KEEP GETTING ERROR MESSAGE THAT GOOGLE IS NOT INSTALLED AND IS NOT AVAILABLE, although set as my default. Also, another error message from Interet Explorer 9 which opens every time I open any file. Both of these error messages open whenever I open any file,and are, of course, very annoying.
START does not work correctly : one of MALWAREBYTES ERROR MESSAGES, RE: PUP.Zugo.
When I open & start Computer in a.m., and after enter password, will not open entirely. Gets as far as "Do you want to run in Safe mode?" , etc. I need to press enter to get computer to open. Previously, computer opened automatically after I enterred password.
BIG PROBLEM: LOST MY E-MAIL. ERROR MESSAGE: CANNOT OPEN WINDOWS LIVE, I need to go to Fairpoint login page.
I Uninstalled Windows Live, and Reinstalled Windows Live. Reverted again to "Cannot Open Windows Live." Contacted Tech Support at My Fairpoint. He also uninstalled & reinstalled Windows Live, and got same results.
Other E_MAIL I tried to use could not be installed.
SOFTWARE PROBLEMS: Every time I try to OPEN a piece of SOFTWARE which WORKED PERFECTLY PREVIOUSLY, the Software ROLLS BACK to its ORIGINAL STATE, some before I received the LICENSE; Some DELETED ARTICLES which I have spent HOURS adding to Software, (XGEN article submitter, Dynamic Submission of Apex Pacific)
I BELIEVE SOME PARTY IS HACKING INTO MY COMPUTER & CAUSING THESE PROBLEMS, BESIDES THE PUP.ZUGO VIRUSES.
I have been holding off bringing computer to a repair shop because they hold for five days.
FILES DISAPPEAR from my desktop.
Edited by hamluis, 03 October 2011 - 09:08 AM.
Moved from Win 7 to Am I Infected.