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Opencloud Troubles


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#1 loreleedarling

loreleedarling

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Posted 03 October 2011 - 02:04 AM

All right, so I saw a topic similar to mine, but I decided to make my own because my logs will doubtlessly be different, and none of the solutions suggested in that thread were of any help to me.

I got the Opencloud virus a couple of days ago when I let someone borrow my laptop, and first noticed it when the window popped up claiming that my computer was infected (obviously a scam). I went straight to MBAM to scan and remove, and of course Opencloud blocked it from opening. I then Googled the issue, and tried using the online guide here to troubleshoot. It seemed to work, but then Opencloud promptly returned upon a normal reboot. Here's a quick rundown of what happens now (bear with me, I'm a rookie with computer lingo but can navigate pretty well).

1. Rkill downloads and functions, but does not find anything.

2. MBAM will run for about 20 seconds after a new installation (which I've done countless times), but then disappears. I then cannot open it again, and it claims that "Windows cannot access the specified path...", etc. A new install is always required; rebooting doesn't help the situation.

3. Now, Opencloud does not give any messages at all, but it's still definitely on the computer, because occasionally it pops up in my programs or on my desktop.

4. I'm now worried that Opencloud has allowed other spyware to gain access to my computer, because now I am having the hidden file issue, where my Quicklaunch icons, desktop icons, and startup menu files are greyed out/vanish. Unhide.exe works temporarily but the problem returns upon reboot in both safemode and normal mode.

I'm now at a bit of a loss. Please advise, and pretty please be patient, because I've never had to go to a forum to troubleshoot my computer in my life. >.< Thanks guys!

Edited by Budapest, 03 October 2011 - 02:36 AM.
Moved from XP ~Budapest


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#2 jntkwx

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Posted 04 October 2011 - 05:15 PM

Hi loreleedarling,

:welcome: to Bleeping Computer.

My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.

Some things to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please do not attach logs or put logs in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can also help.
  • Do not run anything while running a fix.
  • If you don't understand a step, please ask for clarification before continuing with any future steps.

Click on the Watch Topic button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Note to others: The instructions here are intended for the person who began this topic. If you need help, please create your own topic in the appropriate forum.

 

:step1: Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer Log Errors
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go . Please put code boxes around just this entire log, like this, but without the letter x: [xcode] MiniToolBox log [/xcode]

:step2: Let's try rebooting into Safe Mode.
This can be done tapping the F8 key as soon as you start your computer
You will be brought to a menu with several options. Press the down arrow key on your keyboard until Safe Mode with Networking is selected. Press Enter. Please see here for additional details.

:step3: Once in Safe Mode with Networking, download a new version of rkill from one of the following downloads (if you are unable to download or run rkill from one download, move to the next one.)

1. http://download.bleepingcomputer.com/grinler/rkill.com
2. http://download.bleepingcomputer.com/grinler/rkill.pif
3. http://download.bleepingcomputer.com/grinler/rkill.scr
4. http://download.bleepingcomputer.com/grinler/eXplorer.exe
5. http://download.bleepingcomputer.com/grinler/iExplore.exe
6. http://download.bleepingcomputer.com/grinler/uSeRiNiT.exe
7. http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe
8. http://www.boredomsoft.org/hosted/rkill.exe
9. http://www.boredomsoft.org/hosted/rkill.com
10. http://www.boredomsoft.org/hosted/rkill.scr
11. http://www.boredomsoft.org/hosted/eXplorer.exe
12. http://www.boredomsoft.org/hosted/iExplore.exe

Please be patient while Rkill looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If it appears like Rkill did not stop the malware from running, please try running RKill again until the malware is no longer running.

Do not reboot your computer after running RKill as the malware programs will start again!

:step4: Rerun Malwarebytes
Still in Safe Mode with Networking, open Malwarebytes, click on the Update tab, and click the check for Updates button.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If you have trouble updating, troubleshoot Malwarebytes' Anti-Malware


In your next reply, please include:
  • MiniToolBox log
  • Rkill log
  • Malwarebytes log
  • How's your computer running now?

Regards,
Jason

 

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