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Win 7 updates will not download


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#1 greystoke

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Posted 02 October 2011 - 01:14 PM

Win 7 updates keep coming but will not download. I do not own the win 7 o/s disk, cannot re-load.
When I restart pc, warning says loading 2 of 3 updates, but after 2 hours nothing changes. I have to manually turn off pc and then turn it back on.

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#2 Allan

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Posted 02 October 2011 - 01:17 PM

1) Is this a new situation or has it always been this way?
2) If it's new, what is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?
3) Do you have an legitimate Windows 7 installation?

#3 greystoke

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Posted 02 October 2011 - 01:28 PM

I have a legitmate win 7 purchased with HP pc. PC crashed about a yr or 2 ago and I recovered it with recovery disks downloaded when I registered pc with HP. PC then ran fine until I later learned updates were not downloading. So, its been a long while.

#4 Allan

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Posted 02 October 2011 - 01:51 PM

Well, without knowing more about the specific situation I suggest you start here: http://support.microsoft.com/kb/193385

#5 greystoke

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Posted 02 October 2011 - 02:34 PM

I did and it is useless. Tried everything. Wanted to re-install the downloader program, but nothing is available.

#6 greystoke

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Posted 02 October 2011 - 03:40 PM

Allan, What more do you need?

#7 Allan

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Posted 02 October 2011 - 03:54 PM

Unfortunately this is not an uncommon problem and there are lots of possible solutions (a Google search will reveal a LOT of similar issues and suggestions). Here's one interesting thread: http://www.sevenforums.com/windows-updates-activation/59409-windows-update-not-downloading.html

Sometimes it's a relatively easy fix, sometimes it requires a reinstall of the OS. If this has been going on for a long time there's no way of knowing what caused it. You can always try running system file checker and see if that helps (http://support.microsoft.com/kb/929833)

You can also go to the Update catalog and download the updates directly and then install them (http://support.microsoft.com/kb/323166)

#8 greystoke

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Posted 02 October 2011 - 04:56 PM

I tried downloading updates from the Update catalog, Microsoft intervened suggesting the only way was thru the Windows Update in my PC.

#9 greystoke

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Posted 03 October 2011 - 10:35 AM

I tried running system file checker this morning. It said it could not open the program. I followed Microsofts detailed instructions.
Can I get a download of sfc.exe anywhere?

#10 Allan

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Posted 03 October 2011 - 10:38 AM

Open Windows Explorer and navigate to \Windows\System32\sfc.exe
Right-click on the file and select "run as administrator". Does that work?

#11 greystoke

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Posted 04 October 2011 - 10:06 AM

"no items to match your search"

Can I download it from anywhere?

#12 Allan

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Posted 04 October 2011 - 10:20 AM

http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

Edited by Allan, 04 October 2011 - 10:22 AM.


#13 greystoke

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Posted 04 October 2011 - 12:16 PM

Sounds good, but as I said (above) I do not have win 7 disks. I have an HP computer, pre-loaded with a legitimate win 7. No repair disks.

#14 Allan

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Posted 04 October 2011 - 12:30 PM

I apologize. The correct path for sfc.exe in Windows 7 is:
C:\Windows\winsxs\x86_microsoft-windows-wrp-integrity-client_31bf3856ad364e35_6.1.7600.16385_none_2b1523604c99c736\

Edited by Allan, 04 October 2011 - 12:30 PM.


#15 greystoke

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Posted 04 October 2011 - 12:59 PM

Allan, thank you. I'm a real amateur with this stuff. The file sfc.exe downloaded to pc's downloads. I clicked it, it flashed. Then I went to command prompt signed in as administrator... sfc.exe /scannow. windows resources cannot open file. What next? I'm lost.




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