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Windows Firewall Error and Other Woes


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#1 BerenFortis

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Posted 02 October 2011 - 12:56 AM

Good evening, one and all. This is my first thread on BleepingComputer, but I've been aware (and quite fond of) the site for a while now. I got some useful advice back in the day when I had a particularly nasty virus and had no idea what I was doing, though unfortunately it was so out of hand that nothing could save it besides having my uncle wipe the whole thing. I... have encountered another stickler of a virus, though, and instead of hashing it out on my own I finally decided to make a plea for help. Because I seriously have no idea what to do. And for the record, the virus is on an Acer laptop running Windows 7.

Alright... so it all started last night when I noticed that my Windows Firewall was down. I don't know how long it had been down, but whatever the case, I tried to turn it back on. It was then that I received "error code 0x8007042c". It offered for me to turn it on manually, which I tried, but with no success. It was around now that AVG notified me of a few viruses. I got rid of them and then updated Malwarebytes and ran a scan. It caught several more, which I deleted. They were of many different breeds, but I was able to delete all of them.

So I tried the firewall again. No success. I went online and found this thread:

http://answers.microsoft.com/en-us/windows/forum/windows_7-security/error-code-0x80070422-cant-turn-on-firewall/e5ee6823-98f8-4575-a254-00a038b17e34

I tried almost everything there, but again... no success. I came up against many of the same walls everyone there mentions. I went into services but couldn't bring up Windows Firewall no matter what I did.

At this point, I asked some friends for help. One of them mentioned Comodo. Desperate for a firewall, I went ahead and downloaded it. I blocked a few things that I didn't really understand, just in case, and also checked my svchost.exe files with this:

http://www.neuber.com/free/svchost-analyzer/

It warned me of about a dozen, but all of them looked pretty legitimate, so I didn't remove them. It was also around now that I discovered my Google results were being redirected to dangerous websites. I've encountered this sort of redirect virus twice before, and only managed to remove it on my own once. I hate them... so much. A friend told me that it's probably a rootkit and recommended Kaspersky, so I downloaded it on my PC (which I am on now; the lappy has been disconnected from the Internet) and transferred it to my laptop. No results.

I left for a couple of hours before this and came back to discover AVG notifying me of this:

File name: c:\Windows\assembly\GAC_32\Desktop.ini

Threat name: Trojan horse Agent_r.AKS


I tried to remove it, but ended up getting this:

Detected on open

Removing of threat has failed.
It is impossible to remove the object by advanced techniques.


I clicked "Show details" and got this:

Process name: C:\Program Files (x86)\Mal Warren\mbam.exe
Process ID: 4984
Action result: It is impossible to remove the object by advanced techniques.


Mal Warren is what I named Malwarebytes, just as a sort of disguise (not sure if that even works, but hey, better safe than sorry). So... does that mean Malwarebytes is infected? O_o

Anyway, all this leads me to this thread. I've been working on it all day with little success, and I'm pretty desperate. Any advice you guys can spare would be vastly appreciated.

Thanks in advance!

Edited by BerenFortis, 02 October 2011 - 01:07 AM.


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#2 cryptodan

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Posted 02 October 2011 - 01:17 AM

Post the logs from Malwarebytes please.

#3 BerenFortis

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Posted 02 October 2011 - 01:32 AM

I'm inputting this by hand, so pardon any errors:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7843

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

10/1/2011 7:40:11 PM
mbam-log-2011-10-01 (19-40-11).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 355877
Time elapsed: 49 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items needed)

Registry Data Items Infected:
(No malicious items needed)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Also, this is from an earlier scan:

Files Infected:
C:\Users\Callow\local settings\temporary files\Content.IE5\DSIQMV4I\file[1].exe (Backdoor.Bot) -> Quarantined and deleted successfully.
C:\Users\Callow\AppData\Local\Temp\0.2296019220188258.exe (Exploit.Drop.2) -> Quarantined and deleted successfully.

Edited by BerenFortis, 02 October 2011 - 02:50 AM.


#4 cryptodan

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Posted 02 October 2011 - 08:41 AM

Now please run the following:

SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#5 BerenFortis

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Posted 03 October 2011 - 02:36 AM

Here's the SUPERAntiSpyware log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com/

Generated 10/03/2011 at 00:10 AM

Application Version : 5.0.1128

Core Rules Database Version : 7746
Trace Rules Database Version: 5558

Scan type : Complete Scan
Total Scan Time : 00:45:58

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User

Memory items scanned : 627
Memory threats detected : 0
Registry items scanned : 70704
Registry threats detected : 0
File items scanned : 106136
File threats detected : 40

Adware.Tracking Cookie
C:\Users\Callow\AppData\Roaming\Microsoft\Windows\Cookies\F1J1L8OS.txt [ /doubleclick.net ]
C:\Users\Callow\AppData\Roaming\Microsoft\Windows\Cookies\T1MGLCDL.txt [ /serving-sys.com ]
C:\Users\Callow\AppData\Roaming\Microsoft\Windows\Cookies\T00RAW72.txt [ /content.yieldmanager.com ]
C:\Users\Callow\AppData\Roaming\Microsoft\Windows\Cookies\FVFGKVZU.txt [ /ad.yieldmanager.com ]
C:\Users\Callow\AppData\Roaming\Microsoft\Windows\Cookies\FPDOJB1N.txt [ /questionmarket.com ]
C:\USERS\CALLOW\AppData\Roaming\Microsoft\Windows\Cookies\Low\KG2PPPOU.txt [ Cookie:callow@doubleclick.net/ ]
C:\USERS\CALLOW\AppData\Roaming\Microsoft\Windows\Cookies\Low\W6GHZOPU.txt [ Cookie:callow@serving-sys.com/ ]
C:\USERS\CALLOW\AppData\Roaming\Microsoft\Windows\Cookies\Low\DB9Q1X8Y.txt [ Cookie:callow@imrworldwide.com/cgi-bin ]
C:\USERS\CALLOW\Cookies\F1J1L8OS.txt [ Cookie:callow@doubleclick.net/ ]
C:\USERS\CALLOW\Cookies\T1MGLCDL.txt [ Cookie:callow@serving-sys.com/ ]
C:\USERS\CALLOW\Cookies\T00RAW72.txt [ Cookie:callow@content.yieldmanager.com/ ]
C:\USERS\CALLOW\Cookies\FVFGKVZU.txt [ Cookie:callow@ad.yieldmanager.com/ ]
.doubleclick.net [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.r1-ads.ace.advertising.com [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
citi.bridgetrack.com [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
citi.bridgetrack.com [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
citi.bridgetrack.com [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.yieldmanager.net [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
citi.bridgetrack.com [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.imrworldwide.com [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.imrworldwide.com [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
statse.webtrendslive.com [ C:\USERS\CALLOW\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ia.media-imdb.com [ C:\USERS\CALLOW\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\NRY8U22F ]
ad.insightexpressai.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HUJ3FR3V ]
crackle.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HUJ3FR3V ]
media.heavy.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HUJ3FR3V ]
media.mtvnservices.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HUJ3FR3V ]
media.scanscout.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HUJ3FR3V ]
media1.break.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HUJ3FR3V ]
objects.tremormedia.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HUJ3FR3V ]
secure-us.imrworldwide.com [ C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\HUJ3FR3V ]

Trace.Known Threat Sources
C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\LIXMVQOA\858c383bfe780_2174480[1].flv [ cache:wista ]
C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\WUWT9QN0\crossdomainCA066YUM.xml [ cache:wista ]
C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\LIXMVQOA\59b8caa9266b8_2176342[1].flv [ cache:wista ]
C:\WINDOWS\SYSWOW64\CONFIG\SYSTEMPROFILE\APPDATA\LOCAL\MICROSOFT\WINDOWS\TEMPORARY INTERNET FILES\CONTENT.IE5\LIXMVQOA\7922f78e7b923_2176335[1].flv [ cache:wista ]


As for GMER, I ran it and it couldn't come up with anything. I clicked "Save..." and saved it as gmer.log, but when I pulled it up it was empty. I'm running another scan just in case, but it's seeming equally inconclusive.

Edited by BerenFortis, 03 October 2011 - 03:16 AM.


#6 cryptodan

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Posted 03 October 2011 - 10:21 AM

Did Gmer come up and say No system modifications detected?

#7 BerenFortis

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Posted 03 October 2011 - 12:45 PM

Yeah, it did end up saying that.

#8 cryptodan

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Posted 03 October 2011 - 03:04 PM

Lets try a online scan with ESET Which is Free

#9 BerenFortis

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Posted 04 October 2011 - 06:16 AM

Alright, I ran the ESET scan, and these are the results:

C:\Users\Callow\AppData\Local\Temp\aupkfaupkf a variant of Win32/Kryptik.TLL trojan cleaned by deleting - quarantined
C:\Users\Callow\AppData\Local\Temp\yqi.dll a variant of Win32/Kryptik.TLL trojan cleaned by deleting - quarantined
C:\Users\Callow\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\40\ae8c3a8-4f1037a0 a variant of Win32/Kryptik.TLL trojan cleaned by deleting - quarantined
C:\Windows\assembly\tmp\U\80000032.@ a variant of Win32/Olmarik.AVQ trojan cleaned by deleting - quarantined


I might add that during the scan AVG notified me of another Trojan horse Agent_r.AKS in c:\Windows\assembly\GAC_32\Desktop.ini. Not sure if that's relevant to anything, but it is the second time despite AVG putting the first instance in the Virus Vault.

As for ESET, should I uninstall it or leave it as is?

#10 cryptodan

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Posted 04 October 2011 - 07:05 AM

Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.

#11 BerenFortis

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Posted 04 October 2011 - 11:58 AM

Well, here's everything:

http://www.bleepingcomputer.com/forums/topic421853.html#entry2429514

Hopefully I filled everything out appropriately.

Thanks so much for your help up to this point. It's hugely appreciated. o__o

#12 Animal

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Posted 04 October 2011 - 01:34 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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