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Scareware virus? And who knows what else....


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15 replies to this topic

#1 crashandburn

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Posted 01 October 2011 - 07:23 PM

Have a google redirect virus, as well as a scareware virus on my computer. The scareware virus claims to be OpenCloud Security. The redirect virus pops up occasionally but not all the time....I also get the pop up window that says that my svchost.exe file is corrupt...
I have a 5 year old alienware sentia laptop that runs Windows Vista. I am hoping to avoid the 45 minute drive to the nearest computer repair center! Please help!

DDS
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_26
Run by Ebeth at 18:48:00 on 2011-10-01
Microsoft® Windows Vista™ Home Basic 6.0.6001.1.1252.1.1033.18.2549.1628 [GMT -4:00]
.
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\System32\cS1ibD3on4m6W7E.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMStatus.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
.
============== Pseudo HJT Report ===============
.

Attached Files



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#2 crashandburn

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Posted 01 October 2011 - 07:26 PM

Also I ran a Combofix.......if you want to see that, too....

Attached Files



#3 fireman4it

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Posted 01 October 2011 - 09:00 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step. Then proceed to run aswMbr.exe as noted below.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Note:
If you are unable to run a Gmer scan due the fact you are running a 64bit machine please run the following tool and post its log.

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.



Thanks and again sorry for the delay.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#4 crashandburn

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Posted 02 October 2011 - 11:53 AM

Well, now my computer is not letting me run the gmer (says the server cannot accept control messages at this time) or the dds programs (open cloud keeps closing the window...for "security" reasons).....
And I do not have the original windows CD.

Edited by crashandburn, 02 October 2011 - 12:00 PM.


#5 fireman4it

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Posted 02 October 2011 - 01:42 PM

Hello,

Please try and run them in safemode.

Now reboot into Safe Mode.
This can be done tapping the F8 key as soon as you start your computer
You will be brought to a menu where you can choose to boot into safe mode.
Make sure you choose the option without networking support.
Please see here for additional details.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#6 crashandburn

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Posted 02 October 2011 - 02:43 PM

Ok, they worked just fine in safe mode :)
The opencloud program still won't let me open them to copy and paste, but I can attach them...

Attached Files



#7 fireman4it

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Posted 02 October 2011 - 04:19 PM

Hello crashandburn,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

  • Finally, please reply using the ADD REPLY button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.


Go ahead and run the following tools in safemode also then post their logs.


1.
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

2.
Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


Things to include in your next reply::
TDSSKiller log
Combofix.txt
How is your computer running now? Please try it in Normal mode and tell how it is running?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#8 crashandburn

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Posted 02 October 2011 - 07:43 PM

After running both programs, it seems like the OpenCloud Security crap is gone...... :)No more redirecting when i google stuff, either! I hope it worked!!

Attached Files



#9 fireman4it

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Posted 02 October 2011 - 08:24 PM

Hello,

Looks like we got the main part of the infection. We need to cleanup some leftover files and such from it.

1.
We need to run a CFScript.

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the codebox below into it:

http://www.bleepingcomputer.com/forums/topic421482.html

Collect::
c:\windows\system32\cS1ibD3on4m6W7E.exe

Folder::
C:\rei
c:\program files\Reimage
c:\users\Ebeth\AppData\Roaming\HP0ucS1ib3n4m6W
c:\users\Ebeth\AppData\Roaming\xfEL9gTZqYwIrOt
c:\user\Ebeth\AppData\Roaming\KVrlONtxPuSiD
c:\users\Ebeth\AppData\Roaming\QG4aQH6sW7E9Tq
c:\users\Ebeth\AppData\Roaming\V5sQJ6dEKfZhXjC
c:\users\Ebeth\AppData\Roaming\QIBtzPNyc1v2b4m
c:\users\Ebeth\AppData\Roaming\DqjYCwkVOtPuSi
c:\users\Ebeth\AppData\Roaming\jjYCwkIVrOtPu
c:\users\Ebeth\AppData\Roaming\jlOBtxP0ySiDoFa
c:\users\Ebeth\AppData\Roaming\e5sWJ7dELgZhXkV
c:\users\Ebeth\AppData\Roaming\NuvD2obF4m5Q6E8
c:\users\Ebeth\AppData\Roaming\fRZ9hYXwjVlBzNc	
c:\users\Ebeth\AppData\Roaming\lG5aQH6dW7R9TqY
c:\users\Ebeth\AppData\Roaming\CkIBrzONyAuSiFp
c:\users\Ebeth\AppData\Roaming\P444aamH6sW
c:\users\Ebeth\AppData\Roaming\LZ9hYXwjUeI
c:\users\Ebeth\AppData\Roaming\v7dEK8gRZhXjVlB
c:\users\Ebeth\AppData\Roaming\bD2onF4pm5Q
c:\users\Ebeth\AppData\Roaming\sA1ivD2on4m5Q7E
c:\users\Ebeth\AppData\Roaming\I8gRZ9hYXjVlBzN
c:\users\Ebeth\AppData\Roaming\gK7fRL9gTqYeIrO
c:\users\Ebeth\AppData\Roaming\YF3pnG5aQ6
c:\users\Ebeth\AppData\Roaming\SfEL8gTZqYwUrOt
c:\users\Ebeth\AppData\Roaming\iP0ycS1iv3n4m
c:\users\Ebeth\AppData\Roaming\UmH5sQJ7dKgZhXj
c:\users\Ebeth\AppData\Roaming\U9gTXqjYCkVzNx
c:\users\Ebeth\AppData\Roaming\aS2ibF3pn5Q6W7R
c:\users\Ebeth\AppData\Roaming\WWK7fRL9gXjC
c:\users\Ebeth\AppData\Roaming\ukIVrzONtAuSiDp
c:\users\Ebeth\AppData\Roaming\IvS2ibF3pGaHdKf
c:\users\Ebeth\AppData\Roaming\s9hTXqjUCkBzNx0
c:\users\Ebeth\AppData\Roaming\PZqjYCwkIrO
c:\users\Ebeth\AppData\Roaming\OtxP0ucS1b3n4m6
c:\users\Ebeth\AppData\Roaming\BS2obF3pm5Q6W8R
c:\users\Ebeth\AppData\Roaming\EhTXwjUCeIrPyAu
c:\users\Ebeth\AppData\Roaming\FjUCekIBrOyAuSi
c:\users\Ebeth\AppData\Roaming\auvS2obF3m5Q6W8
c:\users\Ebeth\AppData\Roaming\EmHH55sWJ7dELgZ
c:\users\Ebeth\AppData\Roaming\aSSS1iivD3oF4
c:\users\Ebeth\AppData\Roaming\VvS2ibF3pGaHdKf
c:\users\Ebeth\AppData\Roaming\aL9hTXqjUeIrOyA
c:\users\Ebeth\AppData\Roaming\IxA1uvS2oFpGaJd
c:\users\Ebeth\AppData\Roaming\d8fRZ9hTXjClBzN
c:\users\Ebeth\AppData\Roaming\x4amH6sWJfLgZh
c:\users\Ebeth\AppData\Roaming\lwkIVrlONx0c1b3
c:\users\Ebeth\AppData\Roaming\VA1ivD2on4m5Q7E
c:\users\Ebeth\AppData\Roaming\q7dEL8gRZhXkVlB
c:\users\Ebeth\AppData\Roaming\ZNycA1uvDoFpGsJ
c:\users\Ebeth\AppData\Roaming\KRZ9hTXwjClBzNx
c:\users\Ebeth\AppData\Roaming\mvS2ibF3pGaHdKf
c:\users\Ebeth\AppData\Roaming\DL9hTXqUCkBzNx0	
c:\users\Ebeth\AppData\Roaming\SivD3onF4m5W7E8
c:\users\Ebeth\AppData\Roaming\hZqhYCwkUrOtPyS
c:\users\Ebeth\AppData\Roaming\ONNNttxA0ucSi
c:\users\Ebeth\AppData\Roaming\WekkIIVrz
c:\users\Ebeth\AppData\Roaming\lCCCwkkUVrlOtx0
c:\users\Ebeth\AppData\Roaming\F66ssWJ7f

DDS::
uInternet Settings,ProxyOverride = *.local

Firefox::
FF - ProfilePath - c:\users\Ebeth\AppData\Roaming\Mozilla\Firefox\Profiles\io6q8049.default\
FF - prefs.js: keyword.URL - hxxp://www.mywebsearch.com/jsp/cfg_redir2.jsp?id=GR&fl=0&ptb=oS5au3JIczEsjwicYO1Zng&url=http://search.mywebsearch.com/mywebsearch/dft_redir.jhtml&st=kwd&searchfor=

Registry::
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"J8gTZqhYCkVlBx08234A"=-

Driver::
ivusb



Save this as CFScript.txt, in the same location as ComboFix.exe


Posted Image

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.


2.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

3.
ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here then click on: Posted Image

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

  • Select the option YES, I accept the Terms of Use then click on: Posted Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Posted Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Posted Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.
Note: Do not forget to re-enable your Anti-Virus application after running the above scan!


Things to include in your next reply::
Combofix.txt
MBAm log
Eset log
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#10 crashandburn

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Posted 04 October 2011 - 11:34 AM

Computer is running almost like new :)

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7859

Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

10/3/2011 8:31:21 PM
mbam-log-2011-10-03 (20-31-21).txt

Scan type: Quick scan
Objects scanned: 163492
Time elapsed: 3 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Ebeth\AppData\Roaming\ldr.ini (Malware.Trace) -> Quarantined and deleted successfully.



ESET
ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6528
# api_version=3.0.2
# EOSSerial=e65941e9c8e39e44b7042ae4ceabf0db
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-10-04 02:52:35
# local_time=2011-10-03 10:52:35 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=6.0.6001 NT Service Pack 1
# compatibility_mode=5892 16776574 66 100 8877425 154297366 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=139103
# found=2
# cleaned=0
# scan_time=6961
C:\ProgramData\AOL Downloads\SUD4131\setup.exe probably a variant of Win32/Agent trojan (unable to clean) 00000000000000000000000000000000 I
C:\Users\All Users\AOL Downloads\SUD4131\setup.exe probably a variant of Win32/Agent trojan (unable to clean) 00000000000000000000000000000000 I

Attached Files



#11 fireman4it

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Posted 04 October 2011 - 05:03 PM

Hello,

We have a file being difficult to remove we will try again. We also need to have a file checked to see if it is malicious or not.

1.
Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Please click this link-->Jotti

When the jotti page has finished loading, click the Browse button and navigate to the following file and click Submit.

c:\windows\System32\config\systemprofile\AppData\Local\fox.exe

Please post back the results of the scan in your next post.

If Jotti is busy, try the same at Virustotal: http://www.virustotal.com/



2.
We need to run a CFScript.

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the codebox below into it:

File::
c:\users\Ebeth\AppData\Roaming\KVrlONtxPuSiD
c:\users\Ebeth\AppData\Roaming\e2onF4pmHsJdKg
c:\users\Ebeth\AppData\Roaming\aelOBtzP0c1v2n4

Folder::
c:\users\Ebeth\AppData\Roaming\KVrlONtxPuSiD
c:\users\Ebeth\AppData\Roaming\e2onF4pmHsJdKg
c:\users\Ebeth\AppData\Roaming\aelOBtzP0c1v2n4

Rootkit::
c:\windows\system32\cS1ibD3on4m6W7E.exe

Driver::
CFcatchme
cpuz134

Reglock::
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]

Save this as CFScript.txt, in the same location as ComboFix.exe


Posted Image

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.


3.
Click here to download Kaspersky Virus Removal Tool.
  • Double click on the file you just downloaded and let it install.
  • It will install to your desktop.
  • After that leave what is selected and put a check next to My Computer.
  • Click on the option that says Threat Detection and change it to Disinfect => Do not select, delete if disinfection fails.
  • Then click on Start Scan.
  • Before it is done it may prompt for action regardless of the setting so choose skip if prompted.
  • When the scan is done no log will be produced.
  • Click on the bottom where it says Report to open the report.
  • Then highlight of of the items found by using ctrl + a on your keyboard to select all or use your mouse to select all then right click and choose copy.
  • This will copy the items that it found to the clipboard you can then open notepad (go to start then run then type in notepad) and choose paste to paste the contents into Notepad.
  • You can save this on the desktop.
  • Post the contents of the document in your next reply.

4.
Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 7 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.


5.
Your version of Adobe Reader is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Adobe components and update:
  • Download the latest version of Adobe Reader Version X and save it to your desktop.
  • Uncheck the "Free McAfee Security plan Plus" option or any other Toolbar you are offered
  • Click the download button at the bottom.
  • If you use Internet Explorer and do not wish to install the ActiveX element, simply click on the click here to download link on the next page.
  • Remove all older version of Adobe Reader: Go to Add/remove and uninstall all versions of Adobe Reader, Acrobat Reader and Adobe Acrobat.
    If you are unsure of how to use Add or Remove Programs, the please see this tutorial:How To Remove An Installed Program From Your Computer
  • Then from your desktop double-click on Adobe Reader to install the newest version.
    If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the "Adobe Setup - Welcome" window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • Once the installation is finished, go here: Adobe Update Page and scroll down to UPDATES/PROGRAMS. From there download: Adobe Reader 9.3.2 update - multiple languages and save it to your desktop.
  • Double-click the file AdbeRdrUpd932_all_incr.msp on your desktop to start installing the update and follow the prompts.
  • Once the update is done click Exit.
Your Adobe Reader is now up to date!


Things to include in your next reply::
Jotti Results
Combofix.txt
Kaspersky log
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#12 crashandburn

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Posted 08 October 2011 - 04:13 PM

Machine is running fine :)
says kaspersky file is too big to upload....
Kaspersky

Automatic Scan: completed 15255 days ago (events: 4044, objects: 3980, time: 00:00:01)
Disinfect active threats: completed 2 days ago (events: 4239, objects: 4266, time: 00:03:43)

couldnt get jotti to run..

Attached Files



#13 crashandburn

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Posted 08 October 2011 - 04:20 PM

Jotti : Cannot find the c:\windows\System32\config\systemprofile\AppData\Local\fox.exe file....can get all the way to the local file but then cannot find the fox program

#14 fireman4it

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Posted 08 October 2011 - 04:22 PM

Hello, crashandburn.
Congratulations! You now appear clean! :cool:



Uninstall Combofix
  • Make sure that Combofix.exe that you downloaded is on your Desktop but Do not run it!
    o *If it is not on your Desktop, the below will not work.
  • Click on Posted Image then Run....
  • Now copy & paste the green bolded text in the run-box and click OK.

    ComboFix /Uninstall

    Posted Image

    <Notice the space between the "x" and "/".> <--- It needs to be there
    Windows Vista users: Press the Windows Key + R to bring the Run... Command and then from there you can add in the Combofix /Uninstall

  • Please advise if this step is missed for any reason as it performs some important actions:
    "This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.
    It also makes a clean Restore Point and flashes all the old restore points in order to prevent possible reinfection from an old one through system restore".






Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess
  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.


Recommendations
Below are some recommendations to lower your chances of (re)infection.
  • Install and maintain an outbound firewall
  • Install Spyware Blaster and update it regularly
    If you wish, the commercial version provides automatic updating.
  • Install the MVPs hosts file, and update it regularly
    You can use the HostMan host file manager to do this automaticly if you wish.
    For more information on the hosts file, and what it can do for you, you can view the Tutorial on the Hosts file
  • Install an Anti-Spyware program, and update it regularly
    Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
    SUPERAntiSpyware is another good scanner with high detection and removal rates.
    Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

    If you are using Windows XP or earlier
    Visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

    If you are using Windows Vista
    • Click the "Start Menu" (or Windows Orb)
    • Click "All Programs"
    • Click "Windows Update"
    • On the left, choose "Change Settings"
    • Ensure that the checkbox "Use Microsoft Update" at the bottom of the window is checked.
    • Press OK and accept the UAC prompt.
      Note: You shouldn't need to check this checkbox every single time you update, only the first time.
    • Click "Check for Updates" in the upper left corner.
    • Follow the instructions to install the latest updates.
    • Reboot and repeat the "Check for Updates" until there are no more critical updates to install
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on your machine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing :(.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#15 crashandburn

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Posted 08 October 2011 - 04:57 PM

Thank you so much for your help!!!!!!!!! :D




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