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Open cloud issues


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#1 leerowlinson

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Posted 01 October 2011 - 06:53 PM

I have a problem with open cloud which is really messing with my computer, I cannot run RKILL or at least it doesn't run automatically. I have tried to download the RKILL program but it never seems to run...help please.

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#2 boopme

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Posted 01 October 2011 - 07:05 PM

Hello I moved you to the Am I Infected forum.


It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If you run into this problem when following the steps in this guide you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.




Please follow our Removal Guide here Remove OpenCloud Security (Uninstall Guide) .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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