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Random Shutdowns, no warnings


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#1 Certa

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Posted 01 October 2011 - 05:48 PM

Hello,

I was asked to start a new topic, I hope I am in the correct forum. After removing some malware my computer started to shutdown randomly, I talked to someone from geeksquad and they thought it could be a temperature thing, since the computer wouldn't allow itself to be turned back on for a minute or so. I cleaned up inside the computer but it didn't really help, then I cleaned it even further and tried to clean the fan on top of the motherboard (...I think it was the motherboard... the big red thing). I wasn't too successful, though, because of how hard it was to get at the fan, so I'm hoping for some guidance to help figure out whether it's just a dust thing, a power supply problem, or whatever else could be causing this.

Thankyou!
Certa

edit: Going to try to clean the inside of my computer a little more thoroughly, will respond shortly.

Edited by Certa, 01 October 2011 - 05:52 PM.


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#2 cryptodan

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Posted 01 October 2011 - 06:04 PM

How did you remove the malware?

#3 Certa

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Posted 01 October 2011 - 06:10 PM

We used a lot of things, I think the problem started right after using ComboFix, but then we unlocked some keys and everything was alright for about a week. I don't know if it's related, but I think the problem started again yesterday when I started charging my MP3 player. Is it possible for a virus to be on it and then go into my system?

Here is the topic in which m0le helped me with my malware:

http://www.bleepingcomputer.com/forums/topic418537.html

edit: also, I removed a lot more dust from the fan over the big red thing (which I think is the motherboard). There is also a temperature thing on the outside of the computer that says 90 right now. Should I track what that says every hour or so, or use some kind of software that will track individual temperatures for different parts, or just hold off on that for a little while?

Edited by Certa, 01 October 2011 - 06:13 PM.


#4 cryptodan

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Posted 01 October 2011 - 06:15 PM

I would try updating / reinstalling your chipset drivers for your motherboard.

#5 Certa

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Posted 01 October 2011 - 06:22 PM

Alright, um. How do I find the proper information to get the right drivers? I'm a little computer stupid, sorry.

#6 cryptodan

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Posted 01 October 2011 - 06:23 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#7 Certa

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Posted 01 October 2011 - 06:34 PM

Ok, I got it, I'm PMing you the link because I don't know where the windows key is and I'm a little hesitant to post it.

#8 cryptodan

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Posted 01 October 2011 - 06:34 PM

Post the snapshot it will not contain the key.

#9 Certa

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Posted 01 October 2011 - 06:38 PM

Oh alright. http://speccy.piriform.com/results/d2LkTOVFTpBv8to8jwZRaAC

#10 cryptodan

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Posted 01 October 2011 - 06:41 PM

Would this computer be a custom made or an OEM like Dell or HP?

#11 Certa

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Posted 01 October 2011 - 06:44 PM

I believe it is custom made, I bought it here, it's CyberPower: http://www.newegg.com/Product/Product.aspx?Item=N82E16883229078

#12 cryptodan

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Posted 01 October 2011 - 06:59 PM

I would go here: http://us.msi.com/product/mb/G31M3-F-V2--3-Audio-Ports-.html and get the updates from there.

#13 Certa

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Posted 01 October 2011 - 08:03 PM

I got the liveupdate and did a scan and it said "Your mainboard BIOS/drivers/utilities are the latest version. There is no need to update."

Also, ever since cleaning the fan on top of my motherboard, it hasn't spontaneously shut down.

#14 cryptodan

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Posted 01 October 2011 - 10:17 PM

So it was a heat thing.

#15 Certa

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Posted 02 October 2011 - 02:20 AM

Seems like it. Thank you!!




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