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Norton freezes computer at startup

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#1 missk2u


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Posted 30 September 2011 - 03:30 PM

I am hoping that I can get some advice regarding a Norton and or computer issue that I have. I have been sick and do not have extra money to pay someone to help me. Unfortunately, I was not able to afford Norton's subscription renewal fee and do not have a current subscription.

I have 2006 Sony Vaio laptop with preloaded Norton Internet Security 2006 , Win XP Media Center 2005. w SP2 I have not had any problems with NIS except with an infrequent CCAPP.EXE End Now message at shut down. Now when I start computer , it boots normally and most of the startup programs load until it gets to urllstck.exe and ccapp.exe when they load they each take up 50% CPU , making the comp inoperable and I have to force a hard shutdown. It did this repeatedly. I can only get to the task manager if I open it before those two process load. I tried ending the urllstck.exe in the task manager since it seemed to have the most trouble loading and got the "access denied" message. I also got a message about one of the preloaded game software failing to start and needing to debug (I can give more info if needed).

I was able to get into safe mode and start copying important files. I also looked the the Admin Tools to look at Event Manager to see what was going on.. I saw quite a few errors regarding Live Update not responding and a couple referring to LiveUpdate being corrupt.These entries happened over the past few days and the time looked like it was around times I would have started or shut down my computer. I have screen shots and other Event Ids if that helps. I have couple of ideas but don;t know what I should do first besides get my personal files copied.

I am thinking that either Norton is corrupted, the registry is corrupted, the hard drive is fragmented or has errors or worse is failing, or malware has corrupted Norton (although I primarly use the comp to read email or at worst youtube, I know that it is possible for an infected ad to spring malware).

I do not have disks for any software that came with the pc as it has a partitioned drive with recovery module and I have recovery disks that I have already made.

What should I do first? Check the harddrive for errors? defragment the hardrive? uninstall NIS 2006 (can I even do this if it is corrupt) , run an online scan to check for malware/virus? Or attempt to wipe everything and reinstall everything using the built in recovery console. Use system restore to restore to previous time?

I have to check if I can even buy and install a new Norton product. While I think that it meets the min spec, I do not know if it meets the recommended specs.

Whatever I do, right now I can only do it in safe mode.

I don't have much money either so I greatly appreciate your advice.
Thank you and please let me know if you need anymore information.

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#2 jburd1800


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Posted 30 September 2011 - 09:56 PM

I would dump the outdated Norton. I use avast (free) and have had no issues, Also use Malwarebytes.

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#3 quietman7


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Posted 01 October 2011 - 11:19 PM

Norton Removal Tool <- you may need to use in safe mode if you cannot boot normally.

Use the Norton Removal Tool to remove a failed installation or a damaged Norton product. The Norton Removal Tool uninstalls all Norton 2003 and later products, Norton 360, and Norton SystemWorks 12.0 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed.

The steps differ depending on what product you have.

Free Antivirus programs: (choose and install only one). I recommend any of the first three.

IMPORTANT NOTE: Before removing your existing anti-virus, you should download and save the setup file for the anti-virus you are going to replace it with. Also download any specialized removal tools available for your current anti-virus in case you need them. If is not uncommon for some anti-virus programs to not completely uninstall itself using the usual method of Add/Remove Programs or Programs and Features in Vista/Windows 7. In many cases anti-virus vendors provide clean-up utilities on their web sites to remove remnants left behind after unintalling or for a failed uninstall. Alternatively, you can try using OPSWAT's AppRemover - supported applications list.

After doing that, disconnect from the Internet, uninstall your current anti-virus, reboot and then install the replacement. Reboot again to ensure it is working properly before reconnecting to the Internet.
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