Hi Mike, Yes it can be repaired safely and perfectly.. Only downside is that right now we are backlogged and it will take about 3 days for their reply to you.
Your decision as to what action to take should be made by reading and asking yourself the questions presented in "When Should I Format, How Should I Reinstall?"
In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.
Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.
If the data is that important to you, then you can try to salvage some of it but there is no guarantee
so be forewarned that you may have to start over again afterwards if reinfected by attempting to recover your data. Only back up your important documents, personal data files, photos to a CD or DVD drive, not a flash drive or external hard drive as they may become compromised in the process. The safest practice is not to backup
any executable files (*.exe), screensavers (*.scr), autorun (.ini) or script files (.php, .asp, .htm, .html, .xml ) files because they may be infected by malware. Avoid backing up compressed files (.zip, .cab, .rar) that have executables inside them as some types of malware can penetrate compressed files and infect the .exe files within them. Other types of malware may even disguise itself by hiding a file extension
or adding to the existing extension as shown here
(click Figure 1 to enlarge
) so be sure you look closely at the full file name. If you cannot see the file extension, you may need to reconfigure Windows to show file name extensions
. Then make sure you scan the backed up data with your anti-virus prior to
to copying it back to your hard drive.
If your CD/DVD drive is unusable, another word of caution if you are considering backing up to an external usb hard drive as your only alternative. External drives are more susceptible to infection and can become compromised in the process of backing up data
. I'm not saying you should not try using such devices but I want to make you aware of all your options and associated risks so you can make an informed decision if its worth that risk.
Again, do not back up any files with the following file extensions: exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.
If you're not sure how to reformat or need help with reformatting, please review:
These links include step-by-step instructions with screenshots:Vista users
can refer to these instructions:
Don't forget you will have to go to Microsoft Update
and apply all Windows security patches after reformatting.Note: If you're using an IBM, Sony, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore" that will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it. See Technology Advisory Recovery Media. If the recovery partition has become infected, you will need to contact the manufacturer, explain what happened and ask them to send full recovery disks to use instead.
If you need additional assistance with reformatting or partitioning, you can start a new topic in the Operating Systems Subforums forum