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Help with Hijacked browser


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2 replies to this topic

#1 Scott Newell

Scott Newell

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Posted 30 September 2011 - 11:05 AM

Hi Everyone.

I have a computer with a Hijacked browser. Yesterday the system was infected and Malware cleaned it and it was running pretty good. Now today it has hijacked browser and malware can't find anything. I have attached the hijackthis log if anyone could help that would be great.

Scott


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:38:21 AM, on 9/30/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Novell\CASA\bin\micasad.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\Program Files\PANDA SOFTWARE\AVTC\PskSvc.exe
C:\Program Files\PANDA SOFTWARE\AVTC\PavSrvX86.exe
C:\Program Files\PANDA SOFTWARE\AVTC\AVENGINE.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Novell\ZENworks\bin\ZenworksWindowsService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Novell\ZENworks\bin\TSUsage32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\AMT\atchksrv.exe
C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Intel\AMT\LMS.exe
C:\Program Files\Novell\ZENworks\bin\nzrWinVNC.exe
C:\Program Files\PANDA SOFTWARE\AVTC\PsCtrlS.exe
C:\Program Files\Panda Software\Panda Administrator 3\Pav_Agent\Pagent.exe
C:\Program Files\Panda Software\Panda Administrator 3\Pav_Agent\pagentwd.exe
C:\Program Files\Panda Software\Panda Administrator 3\Scheduler\pavsched.exe
C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
C:\Program Files\PDF Complete\pdfsvc.exe
C:\Program Files\PANDA SOFTWARE\AVTC\PSKMsSvc.exe
C:\Program Files\PANDA SOFTWARE\AVTC\PsImSvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Intel\AMT\UNS.exe
C:\Program Files\UltraVNC\WinVNC.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\PANDA SOFTWARE\AVTC\WebProxy.exe
C:\Program Files\PANDA SOFTWARE\AVTC\SrvLoad.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Intel\AMT\atchk.exe
C:\Program Files\PDF Complete\pdfsty.exe
C:\WINDOWS\SMINST\Scheduler.exe
C:\WINDOWS\system32\dpmw32.exe
C:\WINDOWS\system32\NWTRAY.EXE
C:\Program Files\PANDA SOFTWARE\AVTC\PSCtrlC.exe
C:\Program Files\MSN Toolbar\Platform\4.0.0401.0\mswinext.exe
C:\Program Files\Novell\Zenworks\bin\ZenNotifyIcon.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\McAfee Security Scan\2.1.121\SSScheduler.exe
C:\Program Files\Novell\ZENworks\bin\ZenUserDaemon.exe
C:\Program Files\Panda Software\Panda Administrator 3\PavReport\PavReport.exe
C:\Program Files\PANDA SOFTWARE\AVTC\AvTask.exe
C:\Program Files\PANDA SOFTWARE\AVTC\AvTask.exe
C:\Documents and Settings\prdingeborg\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://rogers.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://vcinet/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\4.0.0401.0\npwinext.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\4.0.0401.0\npwinext.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [atchk] "C:\Program Files\Intel\AMT\atchk.exe"
O4 - HKLM\..\Run: [PDF Complete] "C:\Program Files\PDF Complete\pdfsty.exe"
O4 - HKLM\..\Run: [SetRefresh] C:\Program Files\Compaq\SetRefresh\SetRefresh.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\Sminst\Recguard.exe
O4 - HKLM\..\Run: [Reminder] C:\WINDOWS\Creator\Remind_XP.exe
O4 - HKLM\..\Run: [Scheduler] C:\WINDOWS\SMINST\Scheduler.exe
O4 - HKLM\..\Run: [NDPS] C:\WINDOWS\system32\dpmw32.exe
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\UltraVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [Panda Controller Client] "C:\Program Files\PANDA SOFTWARE\AVTC\PSCtrlC.exe"
O4 - HKLM\..\Run: [MSN Toolbar] "C:\Program Files\MSN Toolbar\Platform\4.0.0401.0\mswinext.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [ZenNotifyIcon] C:\Program Files\Novell\Zenworks\bin\ZenNotifyIcon.exe
O4 - HKLM\..\Run: [NalView] C:\Program Files\Novell\ZENworks\bin\nalview.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs" (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [TSClientAXDisabler] cmd.exe /C "%systemroot%\Installer\TSClientMsiTrans\tscdsbl.bat" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs" (User 'Default user')
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D30CA0FD-1CA0-11D4-AC78-006008A9A8BC} (WebBasedClientInstall Class) - http://sav-1-mht/webinstall/webinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{99D969A3-7CF2-457D-B707-56D236E2BA83}: Domain = velcro.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{FA4087A4-9F11-4050-93F7-39E09F2EC869}: Domain = velcro.com
O20 - Winlogon Notify: LCredMgr - C:\Program Files\Novell\CASA\bin\lcredmgr.dll
O20 - Winlogon Notify: nzrNotifier - nzrNotifier.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Intel® Active Management Technology System Status Service (atchksrv) - Intel Corporation - C:\Program Files\Intel\AMT\atchksrv.exe
O23 - Service: Client Update Service for Novell (cusrvc) - Novell, Inc. - C:\WINDOWS\system32\cusrvc.exe
O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Intel® Active Management Technology Local Management Service (LMS) - Intel - C:\Program Files\Intel\AMT\LMS.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.1.121\McCHSvc.exe
O23 - Service: Novell Identity Store - Novell, Inc - C:\Program Files\Novell\CASA\bin\micasad.exe
O23 - Service: Novell ZENworks Agent Service - Novell, Inc. - C:\Program Files\Novell\ZENworks\bin\ZenworksWindowsService.exe
O23 - Service: Novell ZENworks Remote Management powered by VNC (nzwinvnc) - Novell, Inc. - C:\Program Files\Novell\ZENworks\bin\nzrWinVNC.exe
O23 - Service: Panda Software Controller - Panda Security - C:\Program Files\PANDA SOFTWARE\AVTC\PsCtrlS.exe
O23 - Service: Panda AdminSecure Communications Agent (PAVAGENTE) - Panda Security, S.L. - C:\Program Files\Panda Software\Panda Administrator 3\Pav_Agent\Pagent.exe
O23 - Service: Panda AdminSecure Scheduler (PavAtScheduler) - Panda Software - C:\Program Files\Panda Software\Panda Administrator 3\Scheduler\pavsched.exe
O23 - Service: Panda Process Protection Service (PavPrSrv) - Unknown owner - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
O23 - Service: Panda Antivirus Report Service (PavReport) - Panda Security, S.L. - C:\Program Files\Panda Software\Panda Administrator 3\PavReport\PavReport.exe
O23 - Service: Panda Antivirus Service (PavSrv) - Panda Security, S.L. - C:\Program Files\PANDA SOFTWARE\AVTC\PavSrvX86.exe
O23 - Service: PC Angel (PCA) - SoftThinks - C:\WINDOWS\SMINST\PCAngel.exe
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe
O23 - Service: Panda AntiSpam Engine (PMShellSrv) - Panda Software International - C:\Program Files\PANDA SOFTWARE\AVTC\PSKMsSvc.exe
O23 - Service: Panda IManager Service (PsImSvc) - Panda Security S.L. - C:\Program Files\PANDA SOFTWARE\AVTC\PsImSvc.exe
O23 - Service: Panda Kernel Service (PskSvc) - Panda Software International - C:\Program Files\PANDA SOFTWARE\AVTC\PskSvc.exe
O23 - Service: Rapport Management Service (RapportMgmtService) - Trusteer Ltd. - C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
O23 - Service: Intel® Active Management Technology User Notification Service (UNS) - Intel - C:\Program Files\Intel\AMT\UNS.exe
O23 - Service: VNC Server (winvnc) - UltraVNC - C:\Program Files\UltraVNC\WinVNC.exe
O23 - Service: Novell ZENworks Pre Agent (ZENPreAgent) - Unknown owner - C:\WINDOWS\novell\zenworks\bin\ZENPreAgent.exe

--
End of file - 13435 bytes

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#2 nasdaq

nasdaq

  • Malware Response Team
  • 38,747 posts
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  • Location:Montreal, QC. Canada
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Posted 05 October 2011 - 09:55 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  • Some Rookit infection may damage your boot sector. The Windows Recovery Console may be needed to restore it. Do not bypass this installation. You may regret it.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Note: If you have difficulty properly disabling your protection programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

Do not mouse click ComboFix's window while it's running. That may cause it to stall
===

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please post the logs and let me know if the problem persists.

#3 nasdaq

nasdaq

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Posted 10 October 2011 - 07:56 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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