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Unable to connect - Internal Server Error only on desktop


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#1 Sandy H

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Posted 29 September 2011 - 09:41 PM

I posted this in Web Browsing forum but I am thinking this might be the more appropriate forum. I am unable to connect to one particular website http://www.cheerylynndesigns.com using my desktop(have had no problems prior to last night) but I CAN connect using my laptop. I get

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, admin@pinnaclemakesyoumoney.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
Apache/2.2.3 (CentOS) Server at www.cheerylynndesigns.com Port 80


Both my Desktop and laptop are Windows XP Service Pack 3, on the desktop, I tried Firefox, Chrome and IE and they all get the same error. I ran CCCleaner, MalwareBytes Pro, Registry 1st Aid and upgraded to AVG 2012 and none of them found any problems. Firefox updated last night to 7.0 and I noticed the problem after the update. I tried System Restore to a point a few days ago with no change; oddly Firefox did not revert to an older version but stayed at 7.0 I undid the System Restore and am back to normal, still can't reach the website. This is an important site for me as I am on their design team and use it frequently. Thanks for your time. Sandy

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#2 boopme

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Posted 30 September 2011 - 09:26 AM

Hello Sandy.

[url]="http://kb.iu.edu/data/ahic.html"]clear my web browser's cache[/url

And
Change your DNS Servers:
  • Go to Posted Image > Run... and in the open box, type: cmd
  • Press OK or Hit Enter.
  • At the command prompt, type or copy/paste: ipconfig /flushdns
  • Hit Enter.
  • You will get a confirmation that the flush was successful.
  • Close the command box.

I will close the other topic.
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#3 Sandy H

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Posted 30 September 2011 - 09:55 AM

I cleared the cache in Firefox and ran ipconfig/flushdns Still unable to connect, same failure message.

#4 boopme

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Posted 30 September 2011 - 10:08 AM

Unfortunately you will probably need to contact the site.

I'm all too familiar with this error. I see it all the time when setting up or making changes to web sites.

The good news? It's not your fault.

The bad news? There's nothing you can do.



Quite literally an "Internal Server Error" is an error on the web server that you're trying to access. That server is misconfigured in some way that is preventing it from responding properly to what you're asking for.

Aside from informing the site owner - which may, or may not, be the "webmaster" email address that's included in the error message - there's absolutely nothing you can do to resolve this problem, because it's not your problem. The person who is responsible for the website needs to fix it.


See
http://ask-leo.com/whats_an_internal_server_error_and_how_do_i_fix_it.html
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Sandy H

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Posted 30 September 2011 - 03:23 PM

I thought that as well until I tried to connect using my laptop and it went right through, using a Belkin router. How can it not be my computer when I can connect perfectly using my laptop and the same internet connection?

Well, scrap that, I can't get there with my laptop now either so I will refer this to the Cheery Lynn webmaster. Thanks so much for your help. Odd that I got there with my laptop once, I was working with my ISP at the time.

Edited by Sandy H, 30 September 2011 - 03:45 PM.





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