Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

None of my virus/ malware are working


  • This topic is locked This topic is locked
2 replies to this topic

#1 Jess G.

Jess G.

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:04:34 AM

Posted 29 September 2011 - 02:15 PM

I have Malwarebytes on my computer and I tried to run it, it opens but after I click scan it turns off and now when I click it a message comes up saying "Windows cannot access the specified device,path, or file. You may not have the appropriate permissons to access the item." Also superanitspyware is saying the samething as malwarebytes. I'm not able to run my anti software either. If I search for a virus protection from google.com it sends me to the wrong site. Can someone help me? Thanks

BC AdBot (Login to Remove)

 


#2 Spartacus1

Spartacus1

  • Members
  • 86 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:34 AM

Posted 29 September 2011 - 02:47 PM

First, try running RKill (http://www.bleepingcomputer.com/download/anti-virus/rkill), then do your scans again
If that doesn't work, run a full Scandisk and try RKill and scans again
Good luck!
May thou virus bow at thy mercy when you come to me...

#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,934 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:06:34 AM

Posted 30 September 2011 - 09:19 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users