I would be very grateful to receive any help on this problem that started a few days ago on Tuesday.
Computer basic info:
- Windows 7 Starter
- Service Pack 1
- 32-bit OS
- Gateway LT20
The first problem that I noticed was, based on other posts on this forum, a Google Redirect virus. This problem appeared about a week ago, but I didn't do anything about it.
On Tuesday, I was surfing the web using Mozilla as usual. I stepped away from the comp for a little while, but when I came back, the Blue Screen of Death was up. I thought it was because I had too many tabs up and overloaded my computer, so I restarted it.
Upon restarting, it would load about halfway (no desktop, no task bar), and then BSOD. After several restarts, it loaded to the desktop, and I was able to save a few important documents. But after a few minutes, it would crash and BSOD would be up again.
I left it off for a few hours. When I turned it back on, the program OpenCloud Security appeared. After several minutes, my computer would crash again. I looked up how to remove this virus on another computer, so I downloaded and transferred Rkill and attempted to use it with no luck. It would keep shutting down. I went on SafeMode but OpenCloud no longer appeared. I ran Malwarebytes in SafeMode, and deleted 4 or 5 infections. I went back into Normal mode, OpenCloud still opened. Malwarebytes kept notifying that it blocked access to malicious websites, and I don't know how, but OpenCloud stopped running.
I then downloaded and used TDSS rootkit removing tool. It detected 2 threats, but was able to cure only 1. The one that remains is
Service type: File sytem drive (0x2)
Service start: System (0x1)
The good news is that I don't have the Google redirect or OpenCloud problems anymore. However, I am worried about this infection and what it could be doing to my computer security-wise.
Other possible related info: Recycle bin is suddenly empty (I don't remember emptying it). I also kept getting messages from Windows that asked me for permission for certain applications to make changes to my computer. They popped up when OpenCloud was running but they no longer appear. They were always similar programs asking for permission: win_lotsof#s_.exe
I hope I gave enough detail to be able to get some help on this problem. Please let me know if you have any questions or suggestions. Thank you so much for your time and expertise!