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Computer jacked up


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6 replies to this topic

#1 glf

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Posted 29 September 2011 - 12:03 PM

I really need some help here. I have a Dell DE051, 512MB RAM, running Win XP Home 2002, Service Pack 3. Recently I have had issues with computer freezing up and now Firefox will not respond at all. Also noticing Word having issues, not working, throwing out errors. I began receiving a Generic Host Process error and shutdown. I hope you can help me and thank you in advance.

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#2 Eyesee

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Posted 29 September 2011 - 12:35 PM

Hello and welcome to the forum!

My first thought would be an infection.
Any Antivirus/antimalware software on the system?
In the beginning there was the command line.

#3 glf

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Posted 29 September 2011 - 12:57 PM

Hello! Thank you for replying. I have Malwarebytes, just scanned full yesterday. Nothing shows up.Also have SuperAntiSpyware. I don't use Macafee, but think it as well as Norton Ghost are still on board.

#4 hamluis

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Posted 29 September 2011 - 01:28 PM

Two AV programs installed at the same time...have been known to cause issues.

Ghost itself is not an AV program, but it does come bundled with various versions of Symantec software.

If you don't use any McAfee software...I suggest uninstalling it, via Add/Remove Programs.

Louis

#5 glf

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Posted 29 September 2011 - 01:37 PM

Thanks! I did not locate McAfee in Add/Remove Programs, but did a C search and found several files in programs and Docs and settings? Should I delete these?

Edited by glf, 29 September 2011 - 01:38 PM.


#6 Allan

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Posted 29 September 2011 - 01:48 PM

Let's start at the beginning. Do you have an anti virus app loaded at startup? If not, your system is most likely infected and you should post in the Am I Infected forum.

#7 glf

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Posted 29 September 2011 - 01:55 PM

I have two listed inder Startup. Malwarebytes and SuperAntiSpyware. Went back and also found McAfee listed in Startup.

Edited by glf, 29 September 2011 - 01:57 PM.





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