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Open Cloud Security


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#1 sarahweigle16

sarahweigle16

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Posted 28 September 2011 - 03:58 PM

My computer has the Open Cloud Security virus. I followed the steps to get rid of it, but they have failed.
1. I started my computer in safemode with networking
2. I checked the internet options but the box was not checked to begin with so skipped that step
3. Downloaded and ran r-kill. It got rid of the dialog boxes for Open Cloud
4. Ran Malwarebytes antimalware. Tried to run Quick scan and Full scan. Both failed after a few seconds and then cannot open Malwarebytes anymore.
It shows Error message reading: Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.
If i resintall the program, it will open again and then fail the same way.

Ran dds and gmer.

gmer fails a 20 seconds in and gets the same error as Malwarebytes. I saved the log file before it failed.



.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.7600.16385
Run by Sarah and Steve at 16:36:46 on 2011-09-28
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\3788055388:2749117982.exe
C:\Windows\system32\ctfmon.exe
C:\Windows\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\Explorer.exe
C:\Users\Sarah and Steve\Downloads\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.ask.com/?o=15438&l=dis
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [errlONtxP0cSiDo8234A] c:\users\sarah and steve\appdata\roaming\f22ibd3pngaq6\WWWK7fEL9gZqYwI.exe
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NVHotkey] rundll32.exe c:\windows\system32\nvHotkey.dll,Start
mRun: [Broadcom Wireless Manager UI] c:\program files\dell\dell wireless wlan card\WLTRAY.exe
mRun: [OEM13Mon.exe] c:\windows\OEM13Mon.exe
mRun: [OEM13Cfg.exe] OEM13Cfg.exe
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [<NO NAME>]
mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"
mRunOnce: [GrpConv] grpconv -o
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
uPolicies-explorer: HideSCAHealth = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\mif5ba~1\office10\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
LSP: mswsock.dll
Trusted Zone: 164.109.25.72
Trusted Zone: 207.130.86.35
Trusted Zone: acura.com
Trusted Zone: acuraclientpurchaseexperience.com
Trusted Zone: acurainfo.programhq.com
Trusted Zone: acuraspinplay.programhq.com
Trusted Zone: ahm-ownerlink.com
Trusted Zone: ahmdealer.com
Trusted Zone: honda.com
Trusted Zone: honda.com\www.in
Trusted Zone: honda.vo.llnwd.net
Trusted Zone: hondaadcmd.com
Trusted Zone: hondacars.com
Trusted Zone: hondainfo.programhq.com
Trusted Zone: hondamap.com
Trusted Zone: hondaprofessional.com
Trusted Zone: hondaspinplay.programhq.com
Trusted Zone: hondasso.com
Trusted Zone: jdpa.com
Trusted Zone: jdpower.com
Trusted Zone: pcsc.acurasrs.com
Trusted Zone: prospectingacurasrs.com
Trusted Zone: travelhq.com
Trusted Zone: xmradio.com
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {297DE2B6-509A-4B36-93C5-A65276606900} - hxxp://www.in.honda.com/rraaapps/rraasec/codebase/RRAAINAX/RraainAX.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{88C6947E-8290-4A05-8834-F84032D37B09} : DhcpNameServer = 192.168.1.1
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\sarah and steve\appdata\roaming\mozilla\firefox\profiles\40493nj9.default\
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=BT5&o=15435&locale=en_US&apn_uid=B90198B2-90E3-45BE-BF2B-430CC1CD413B&apn_ptnrs=GG&apn_sauid=E6FA6343-A106-4BDF-9AC1-66BF10B974E5&apn_dtid=YYYYYYB8US&&q=
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.50401.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npPandoWebInst.dll
FF - plugin: c:\program files\nbc direct\npDirectPlayerMozilla.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
.
---- FIREFOX POLICIES ----
FF - user.js: general.useragent.extra.brc -
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
============= SERVICES / DRIVERS ===============
.
R? b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0
R? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86
R? gupdate;Google Update Service (gupdate)
R? gupdatem;Google Update Service (gupdatem)
R? NovacomD;Palm Novacom
R? OEM13Vfx;Creative Camera OEM013 Video VFX Driver
R? OEM13Vid;Creative Camera OEM013 Driver
R? Viewpoint Service;Viewpoint Service
R? WatAdminSvc;Windows Activation Technologies Service
S? O2MDGRDR;O2MDGRDR
S? O2SDGRDR;O2SDGRDR
S? RTL8167;Realtek 8167 NT Driver
S? vwififlt;Virtual WiFi Filter Driver
.
=============== Created Last 30 ================
.
2011-09-28 19:57:57 41272 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-09-28 19:42:45 -------- d-----w- c:\users\sarah and steve\appdata\roaming\fOBBtzP0yA1iD
2011-09-28 19:42:45 -------- d-----w- c:\users\sarah and steve\appdata\roaming\D7ddEL8gZqhYwUe
2011-09-28 19:42:38 -------- d-----w- c:\users\sarah and steve\appdata\roaming\f22ibD3pnGaQ6
2011-09-28 19:42:38 -------- d-----w- c:\users\sarah and steve\appdata\roaming\CGG5aQH6dW7fLgX
.
==================== Find3M ====================
.
2011-08-31 21:00:50 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-07-22 04:56:17 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-07-16 04:37:32 169984 ----a-w- c:\windows\system32\winsrv.dll
2011-07-16 04:34:28 290816 ----a-w- c:\windows\system32\KernelBase.dll
2011-07-16 04:31:12 271360 ----a-w- c:\windows\system32\conhost.exe
2011-07-16 02:21:47 6144 ---ha-w- c:\windows\system32\api-ms-win-security-base-l1-1-0.dll
2011-07-16 02:21:47 4608 ---ha-w- c:\windows\system32\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 02:21:47 3584 ---ha-w- c:\windows\system32\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 02:21:47 3072 ---ha-w- c:\windows\system32\api-ms-win-core-util-l1-1-0.dll
2011-07-09 04:30:52 2048 ----a-w- c:\windows\system32\tzres.dll
2011-07-09 02:26:10 222720 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
.
============= FINISH: 16:38:20.32 ===============

Attached Files



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Posted 03 October 2011 - 04:00 PM

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