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Windows XP Maleware, Blocks Outlook and Crashes SAS and MalwareBytes


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#1 rwe.email

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Posted 28 September 2011 - 03:17 PM

Hello,

I am running windows XP. I have malware that is hijacking my browser, blocking my outlook from opening and crashing SAS and MalwareBytes when trying to scan the computer.

When trying to open SAS normally or open Outlook I get the error, "Windows cannot access the specific device, path or file. You may not have the appropriate permissions to access the item.

This is happening on my work computer attached to a local network. The programs that are blocked are installed on the hard drive of the infected computer.

Please advise on how to fix this problem. I am aware of combofix and have not yet run it as per the instructions on this site.

Thank you for any advice.

Edited by hamluis, 28 September 2011 - 03:19 PM.
Moved from XP to Am I Infected.


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#2 Spartacus1

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Posted 28 September 2011 - 06:07 PM

go to the start menu > click on "My Computer" > Right click on "C:" > Click Properties > Click on the Tools Tab > Under "Error-checking" click "Check Now..." > Select "Automatically Fix errors" and "Scan for and attempt recovery of bad sectors" > click start > Reboot if asked
Good luck!
May thou virus bow at thy mercy when you come to me...

#3 boopme

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Posted 28 September 2011 - 08:39 PM

Hello, let's try running MBAM first then SAS after that and post back both scan logs.

Download This File
Save it next to mbam.exe (this file is located in the Malwarebytes Anti-malware home folder). Once done, drag and drop mbam.exe into Inherit.exe. Click OK and attempt to run Malwarebytes Anti-malware once again.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware




To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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