This is a copy of the advice given to me by a M/soft employee when I was using a Factory Install to repair a problem.
Some of it may relate to your problem, and some may not. See if anything helps or you can always contact M/soft support -https://support.microsoft.com/oas/default.aspx?gprid=14019&st=1&wfxredirect=1&sd=gn
A link to M/soft support -
I understand that you will be receiving the Windows re-installation disc.
Once you have received the disc, you can perform a repair installation from following the steps below:
1. Insert the Windows 7 DVD into the computer and then open setup.exe.
2. Click on the Install Now button to start the installation.
3. Uncheck the I want to help make Windows installation better box (unless you want to), and click on the Do not go online to get the latest updates for installation option.
5. Check the I accept the license terms box and click on Next.
6. Click on the Upgrade option.
7. The installation of Windows 7 will now begin.
NOTE: During the installation process, your screen may flash and computer will restart a few times.
8. After the final restart, you will see this screen for a moment.
9. Type in your Windows 7 product key number in case it prompts.
10. Uncheck the Automatically activate Windows when I'm online box unchecked, then click on the Next button.
NOTE: You can activate Windows 7 later after you make sure it is running properly.
If you chose to automatically activate Windows online when you set up your computer, automatic activation begins trying to activate your copy of Windows three days after you log on for the first time.
11. Click on Use recommended settings to allow automatic Windows Updates and proper security settings.
12. Select your time zone and set your time and date settings, then click on the Next button.
13. Click on your computer's correct network location type location to select it and have the settings for that location automatically applied.
14. Windows 7 will now prepare your desktop to startup. EDITED
- Added link to M/soft support -
Edited by noknojon, 28 September 2011 - 08:37 PM.