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Removed Security Protection, still getting redirects


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3 replies to this topic

#1 cquinn

cquinn

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Posted 28 September 2011 - 12:29 AM

27/Sep/2011 8:49 Trying to fix computer for a friend. Created my own tracking log of my troubleshooting steps.

connected Dell inspiron computer and booted into safe mode
checking instructions for removal of security protection spyware/virus

checking for rootkits, none found. but still not getting browser to work correctly
after running tdsskiller with no results, now able to browse to malwarebytes.org without
getting a redirect. suspect ?
27/Sep/2011 8:59


27/Sep/2011 9:51
got malwarebytes spyware scanner loaded onto computer - updated and running scan
- during scan got an attempt by ie to load signalsearchsystem.com which was redirected to 63.209.69.107 ...

27/Sep/2011 9:55 malwarebytes found 17 threats, saved log .
ran tdsskiller again, no threats found
copying rkill on computer, running rkill - only file killed was renamed tdsskiller.exe
oops, same steps with rkill downloaded as iexplore.exe instead (just in case)
found C:\windows\SysWOW64\notepad.exe (but that may be because I closed the prior log
as rkill was running a second time).

27/Sep/2011 10:10 running malwarebytes full scan
- leaving for work, will check on results later.

27/Sep/2011 22:16 back home - scan completed with 18 results
multiple launches by ie of signalsearchsystem.com.
closing ie, saving log and removing selected software in malwarebytes
restarting computer
no sign of system protection on reboot. running malwarebytes quick scan
27/Sep/2011 22:33 no infections detected. restarting computer again
good restart, running quick scan
27/Sep/2011 22:43 attempt by ie to load rattlingsearchsystem.com
27/Sep/2011 22:54 further investigation started.
cannot enable windows firewall , getting 0x8007042C error
ran defogger.exe
running dds - got ie opening to 63.209.69.107 while dds running. shut down ie
cannot run gmer (64 bit OS)

========= DDS LOG ==========
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385
Run by Josh at 23:07:36 on 2011-09-27
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2008.660 [GMT -6:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_7f58c91b65c73836\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
c:\Program Files (x86)\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_7f58c91b65c73836\AESTSr64.exe
C:\Windows\system32\mfevtps.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files (x86)\Dell\DellComms\bin\sprtsvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\vds.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\PixArt\Pac207\Monitor.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Dell\DellComms\bin\sprtcmd.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Windows\system32\sppsvc.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\wuauclt.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\explorer.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
.
============== Pseudo HJT Report ===============
.
mWinlogon: Userinit=userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110722155716.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Searchqu Toolbar: {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~2\WI5C88~1\Datamngr\ToolBar\searchqudtx.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: Searchqu Toolbar: {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~2\WI5C88~1\Datamngr\ToolBar\searchqudtx.dll
TB: {977AE9CC-AF83-45E8-9E03-E2798216E2D5} - No File
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [DellComms] "C:\Program Files (x86)\Dell\DellComms\bin\sprtcmd.exe" /P DellComms
mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Save video on Savevid.com - C:\Program Files (x86)\Savevid\redirect.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
LSP: mswsock.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
TCP: DhcpNameServer = 192.168.0.1 205.171.3.25
TCP: Interfaces\{28783B85-74F5-47E6-8FAB-953A8195BA63} : DhcpNameServer = 192.168.0.1 205.171.3.25
TCP: Interfaces\{5CB63952-C694-4B2E-9D00-61EB627ED982} : DhcpNameServer = 192.168.0.1 205.171.3.25
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
SubSystems: Windows = basesrv,1 winsrv:UserServerDllInitialization,3 consrv:ConServerDllInitialization,2 sxssrv,4
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO-X64: McAfee Phishing Filter - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
BHO-X64: Search Helper - No File
BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110722155716.dll
BHO-X64: scriptproxy - No File
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Searchqu Toolbar: {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~2\WI5C88~1\Datamngr\ToolBar\searchqudtx.dll
BHO-X64: Searchqu Toolbar - No File
BHO-X64: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: Windows Live Toolbar Helper: {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB-X64: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB-X64: Searchqu Toolbar: {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~2\WI5C88~1\Datamngr\ToolBar\searchqudtx.dll
TB-X64: {977AE9CC-AF83-45E8-9E03-E2798216E2D5} - No File
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun-x64: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun-x64: [Desktop Disc Tool] "c:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun-x64: [DellComms] "C:\Program Files (x86)\Dell\DellComms\bin\sprtcmd.exe" /P DellComms
mRun-x64: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
.
============= SERVICES / DRIVERS ===============
.
S3 cfwids;McAfee Inc. cfwids;C:\Windows\system32\drivers\cfwids.sys --> C:\Windows\system32\drivers\cfwids.sys [?]
.
=============== Created Last 30 ================
.
2011-09-27 16:01:21 1008092 ----a-w- C:\Users\Josh\rkill.com
2011-09-27 15:49:56 -------- d-----w- C:\Users\Josh\AppData\Roaming\Malwarebytes
2011-09-27 15:49:04 -------- d-----w- C:\ProgramData\Malwarebytes
2011-09-27 15:49:01 25416 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-09-27 15:49:01 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-09-27 15:37:32 1548080 ----a-w- C:\Users\Josh\T.com
2011-08-29 19:00:00 -------- d-----w- C:\Dell
.
==================== Find3M ====================
.
2011-07-22 05:35:08 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-07-22 04:56:17 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-07-16 05:26:54 362496 ----a-w- C:\Windows\System32\wow64win.dll
2011-07-16 05:26:53 243200 ----a-w- C:\Windows\System32\wow64.dll
2011-07-16 05:26:53 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2011-07-16 05:26:18 214528 ----a-w- C:\Windows\System32\winsrv.dll
2011-07-16 05:24:09 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2011-07-16 05:21:32 422400 ----a-w- C:\Windows\System32\KernelBase.dll
2011-07-16 05:17:46 338432 ----a-w- C:\Windows\System32\conhost.exe
2011-07-16 04:36:09 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2011-07-16 04:32:14 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2011-07-16 04:31:50 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2011-07-16 04:30:29 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2011-07-16 04:30:27 272384 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2011-07-16 02:26:12 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2011-07-16 02:26:11 2048 ----a-w- C:\Windows\SysWow64\user.exe
2011-07-16 02:21:47 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2011-07-16 02:21:47 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2011-07-16 02:21:47 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2011-07-16 02:21:47 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2011-07-09 05:14:10 2048 ----a-w- C:\Windows\System32\tzres.dll
2011-07-09 04:30:52 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2011-07-09 02:44:55 287744 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
.
============= FINISH: 23:11:33.28 ===============

========= DDS LOG ==========

including attach.txt

any help greatly appreciated.

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#2 snemelk

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Posted 02 October 2011 - 11:10 AM

Hi cquinn, and welcome to Bleeping Computer.

Firstly,
  • Please launch Malwarebytes' Anti-Malware, click the Update tab, and then Check for Updates.
  • Then choose the Scanner tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Secondly,
Download OTL.exe by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe.
  • In the "Custom Scans/Fixes" window (under the light green bar) paste the following in bold:

    netsvcs
    drivers32
    %SYSTEMDRIVE%\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

  • Click Run Scan and let the program run uninterrupted.
  • When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. Post both logs in this thread.
  • You may need to use two posts to get it all.

Posted Image
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#3 cquinn

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Posted 13 October 2011 - 08:57 AM

Problem resolved, please close this topic.
Thank you for your assistance, and continued help with such issues.

#4 snemelk

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Posted 13 October 2011 - 01:02 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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