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Suspect virus or trojan attack


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3 replies to this topic

#1 mackerel

mackerel

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Posted 27 September 2011 - 06:36 PM

Hello, please help!

My Dell laptop suddenly seized up. I cannot access the internet. I have scanned with Avast and Spybot but nothing found. I have run CCleaner: the Registry issue fixer only worked in Safe mode. In desperation I have run a combofix finder and obtained a log which has now disappeared. For a few minutes after this the computer seemed to come to life again but now back to nothing.

Can you help and advise me please?

Thank you in anticipation

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#2 Orange Blossom

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Posted 27 September 2011 - 09:44 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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#3 mackerel

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Posted 01 October 2011 - 03:58 AM

Hi Orange Blossom,
My apologies for not having replied earlier via this means, I was trying to do so via the forum but couldn't find the reply button!!
I think my problem stemmed from an infected file in Dropbox, which I was able to delete in safe mode. After doing that and 3 system restores, the machine is now working fine again. I thank you very much for your help and wish you all the best.
Regards from here to you there,
Mick.

Found the button at last!!!

#4 Orange Blossom

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Posted 01 October 2011 - 04:27 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


animinionsmalltext.gif




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