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mouse moves independently


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#1 ems2011

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Posted 27 September 2011 - 04:38 PM

We have a computer running XP Professional, Version 2002, SP3. It had a wireless mouse and worked fine. That mouse was removed and a hardwired mouse was plugged in, and the cursor began moving independently, including when I was trying to use it.

I uninstalled the wireless mouse drivers and installed the hardwired mouse drivers. The problem persisted.

I attempted to update and run Avira (last update, 9/19/11), but received this message:
Status: An error occurred during the file download.
When I ran Avira, the only detection was one warning.

I attempted to update Malwarebytes (last update, 4/29/10), but received this message:
An error has occurred. Please report this error code to our support team MBAM_ERROR_UPDATING (12007, 0, WinHttpSendRequest)
A Malwarebytes scan found nothing.

I would very much appreciate any suggestions for how to correct this problem. Please let me know if you need additional information.

Thank you.

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#2 boopme

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Posted 28 September 2011 - 09:22 PM

Hello,let's start here.
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.



Next run SAS even if that still failed.


Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
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#3 ems2011

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Posted 29 September 2011 - 11:55 AM

Thank you for your help.

The re-install of Malwarebytes found one item, but I did not quarantine or ignore. Here is the log:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7827

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

9/29/2011 9:53:47 AM
mbam-log-2011-09-29 (09-53-40).txt

Scan type: Quick scan
Objects scanned: 299276
Time elapsed: 9 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\Temp\cleanwipe\app\esugdlgcontrol.exe (Malware.Gen) -> No action taken.

I used the portable version of SAS because it was too frustrating with the mouse moving all over the place and I could download the portable version onto a USB on another machine. Unfortunately, the mouse closed the SAS program before the logs were available (but after the scan was complete). It found 179 items and I quarantined them for removal. I ran the SAS again to see if I could retrieve the original log, but it was not there. (It also did not find any items in the second scan.) The mouse is still moving around like mad.

Thank you.

#4 boopme

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Posted 29 September 2011 - 07:51 PM

Hello, yes remove that in MBAM. If the issue still exists try installing the latest mouse drivers
http://www.microsoft.com/hardware/en-us/downloads. Oh also first go inti Control Panel >> Remove hardware and see if the old mousr is listed and remove it ,if so, Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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