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Can't use internet connection after cleaning virus from computer


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14 replies to this topic

#1 webdungeon

webdungeon

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Posted 27 September 2011 - 03:40 PM

I have an XP computer that the user recently downloaded a virus, appearing to mostly be the Alureon trojan and an associated rootkit virus. It blocked all spyware/malware/anti-virus programs from running or being downloaded. I ended up using the free version of Avast AntiVirus to remove the virus. I have since run Malwarebytes in both normal and safe mode they are all coming up clean. The network is showing good connection and I can ping external addresses, but cannot open the internet connection, e-mail doesn't work, etc... AVG the main anti-virus on the computer can be ran, but finishes in seconds, so obviously is not running.

I have run the following fixes and reset the correct TCP/IP and DNS addresses but still no Internet:

WinsockxpFix.exe
MicrosoftFixit50199.msi

As a last resort I have tried system restore and it will not restore prior to the virus issues.

Any thoughts on what I can do, short of a reinstall?

Edited by hamluis, 27 September 2011 - 04:02 PM.
Moved from XP to Am I Infected.


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#2 ratman

ratman

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Posted 27 September 2011 - 04:26 PM

Hi webdungeon and :welcome: to BC.


Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.



Please download Malwarebytes' Anti-Malware (v1.51) and save it to your desktop.

Download Link 1

Download Link 2Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


Please post the Security Check, MiniToolBox, Malwarebytes and GMER logs in your reply.

Edited by ratman, 27 September 2011 - 04:27 PM.

regards, ratman

a proud member of:
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#3 webdungeon

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Posted 28 September 2011 - 10:17 AM

Below please find the requested log information:

Security Check Log:

Results of screen317's Security Check version 0.99.18
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

AVG 2011
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Spybot - Search & Destroy
SUPERAntiSpyware
Java™ 6 Update 23
Out of date Java installed!
Adobe Flash Player
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
``````````End of Log````````````


MiniToolbox Log:

MiniToolBox by Farbar
Ran by lreit (administrator) on 28-09-2011 at 08:07:14
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=static addr=172.16.13.21 mask=255.255.255.0
set address name="Local Area Connection" gateway=172.16.13.4 gwmetric=0
set dns name="Local Area Connection" source=static addr=68.115.71.53 register=PRIMARY
add dns name="Local Area Connection" addr=24.196.64.53 index=2
set wins name="Local Area Connection" source=static addr=none


popd
# End of interface IP configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : larry
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : A4-BA-DB-E2-8A-25
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 172.16.13.21
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 172.16.13.4
DNS Servers . . . . . . . . . . . : 68.115.71.53
24.196.64.53
Server: UnKnown
Address: 68.115.71.53

Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 68.115.71.53

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...a4 ba db e2 8a 25 ...... Realtek PCIe GBE Family Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 172.16.13.4 172.16.13.21 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
172.16.13.0 255.255.255.0 172.16.13.21 172.16.13.21 20
172.16.13.21 255.255.255.255 127.0.0.1 127.0.0.1 20
172.16.255.255 255.255.255.255 172.16.13.21 172.16.13.21 20
224.0.0.0 240.0.0.0 172.16.13.21 172.16.13.21 20
255.255.255.255 255.255.255.255 172.16.13.21 172.16.13.21 1
Default Gateway: 172.16.13.4
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/27/2011 00:15:10 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/27/2011 00:13:50 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/27/2011 00:12:29 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/27/2011 00:11:09 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/27/2011 00:09:49 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/27/2011 00:08:28 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/27/2011 00:07:08 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/27/2011 00:05:47 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/27/2011 00:04:27 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/27/2011 00:03:07 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.


System errors:
=============
Error: (09/27/2011 08:27:13 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/27/2011 08:25:52 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/27/2011 08:24:32 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/27/2011 08:23:11 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/27/2011 08:21:51 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/27/2011 08:20:30 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/27/2011 08:19:10 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/27/2011 08:17:50 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/27/2011 08:16:29 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/27/2011 08:15:09 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050


Microsoft Office Sessions:
=========================
Error: (09/27/2011 00:15:10 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/27/2011 00:13:50 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/27/2011 00:12:29 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/27/2011 00:11:09 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/27/2011 00:09:49 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/27/2011 00:08:28 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/27/2011 00:07:08 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/27/2011 00:05:47 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/27/2011 00:04:27 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/27/2011 00:03:07 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 8.1.1)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.26)
Adobe Reader 9.4.1 (Version: 9.4.1)
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
AVG 2011 (Version: 10.0.1410)
AVG 2011 (Version: 10.0.1520)
Bonjour (Version: 3.0.0.2)
Compatibility Pack for the 2007 Office system (Version: 12.0.6021.5000)
Dell Backup and Recovery Manager (Version: 1.0.0)
Diagnostic Utility (Version: 1.00.0000)
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
iTunes (Version: 10.4.0.80)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 23 (Version: 6.0.230)
Junk Mail filter update (Version: 14.0.8089.726)
LogMeIn (Version: 4.1.1578)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office XP Professional (Version: 10.0.2627.01)
Microsoft Search Enhancement Pack (Version: 1.2.123.0)
Microsoft Silverlight (Version: 3.0.40624.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB927977) (Version: 6.00.3890.0)
Picasa 3 (Version: 3.8)
PowerDVD DX (Version: 8.2.5024)
QuickTime (Version: 7.69.80.9)
Realtek High Definition Audio Driver
Segoe UI (Version: 14.0.4327.805)
SHARP MX Series PCL/PS Printer Driver (Version: 1.00.000)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
SUPERAntiSpyware (Version: 5.0.1128)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Toolbar (Version: 14.0.8064.206)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows Search 4.0 (Version: 04.00.6001.503)
XML Paper Specification Shared Components Pack 1.0

========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 2012.91 MB
Available physical RAM: 1453.63 MB
Total Pagefile: 3905.41 MB
Available Pagefile: 3461.02 MB
Total Virtual: 2047.88 MB
Available Virtual: 1995.05 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:148.97 GB) (Free:109.79 GB) NTFS
3 Drive e: (STORE N GO) (Removable) (Total:1.87 GB) (Free:1.83 GB) FAT

========================= Users: ========================================

User accounts for \\LARRY

Administrator Guest HelpAssistant
LogMeInRemoteUser lreit SUPPORT_388945a0


**** End of log ****


Malware Bytes Log:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7622

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

9/28/2011 8:15:13 AM
mbam-log-2011-09-28 (08-15-13).txt

Scan type: Quick scan
Objects scanned: 183682
Time elapsed: 4 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


GMER Log:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-09-28 10:12:03
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1 WDC_WD16 rev.02.0
Running: poxuvdek.exe; Driver: C:\DOCUME~1\lreit\LOCALS~1\Temp\kxtdapob.sys


---- User code sections - GMER 1.0.15 ----

.text C:\WINDOWS\system32\SearchIndexer.exe[2516] kernel32.dll!WriteFile 7C810E27 7 Bytes JMP 00585C0C C:\WINDOWS\system32\MSSRCH.DLL (mssrch.dll/Microsoft Corporation)

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwCallbackReturn + 3038 805048D4 4 Bytes JMP CB590183

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Fastfat \Fat AVGIDSFilter.Sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \FileSystem\Fastfat \Fat fltMgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

Device \FileSystem\Cdfs \Cdfs A5F2A400

---- System - GMER 1.0.15 ----

SSDT \SystemRoot\system32\DRIVERS\AVGIDSShim.Sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwOpenProcess [0xB8AAE738]
SSDT \SystemRoot\system32\DRIVERS\AVGIDSShim.Sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwTerminateProcess [0xB8AAE7DC]
SSDT \SystemRoot\system32\DRIVERS\AVGIDSShim.Sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwTerminateThread [0xB8AAE878]
SSDT \SystemRoot\system32\DRIVERS\AVGIDSShim.Sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwWriteVirtualMemory [0xB8AAE914]

---- Files - GMER 1.0.15 ----

File C:\WINDOWS\$NtUninstallKB40285$\215379572 0 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\@ 2048 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\bckfg.tmp 840 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\cfg.ini 328 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\Desktop.ini 4608 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\keywords 0 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\kwrd.dll 208896 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\L 0 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\L\rohepcid 138496 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\lsflt7.ver 5176 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\U 0 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\U\00000001.@ 2048 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\U\00000002.@ 209920 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\U\80000000.@ 2560 bytes
File C:\WINDOWS\$NtUninstallKB40285$\215379572\U\80000032.@ 71168 bytes
File C:\WINDOWS\$NtUninstallKB40285$\818395 0 bytes

---- EOF - GMER 1.0.15 ----


Thanks
Chris

#4 ratman

ratman

    Bleepin' gnawing at it!


  • Malware Response Team
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  • Local time:03:21 PM

Posted 28 September 2011 - 10:37 AM

Hi,

What e-mail are you using and what browser?

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Report tab.
  • Click the Scan button.
  • Check all seven boxes: Posted Image
  • Click Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, a logfile will open Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How is your machine behaving now

Please post RootRepeal log.
regards, ratman

a proud member of:
Posted Image

If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM

If I have helped and you would like to show your appreciation you may Posted Image to the cause.



#5 webdungeon

webdungeon
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Posted 28 September 2011 - 01:16 PM

Hi,

Using Internet Explorer 8 & Outlook Express 6.


Machine is still operable, but does not allow connection to the internet, e-mail, etc. AVG does not function.


RootRepeal Log File:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2011/09/28 12:57
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_iaStor.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_iaStor.sys
Address: 0xA6EC2000 Size: 897024 File Visible: No Signed: -
Status: -

Name: kxtdapob.sys
Image Path: C:\DOCUME~1\lreit\LOCALS~1\Temp\kxtdapob.sys
Address: 0xA5D9B000 Size: 100864 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA6CEA000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\WINDOWS\$NtUninstallKB40285$
Status: Locked to the Windows API!

Path: C:\WINDOWS\$NtUninstallKB898461$:SummaryInformation
Status: Invisible to the Windows API!

Path: C:\Documents and Settings\lreit\Local Settings\Apps\2.0\HC1CY8YO.800\BTLWW7DJ.7ZR\manifests\LogMeIn Host Software.exe.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\lreit\Local Settings\Apps\2.0\HC1CY8YO.800\BTLWW7DJ.7ZR\manifests\LogMeIn Host Software.exe.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\lreit\Local Settings\Apps\2.0\HC1CY8YO.800\BTLWW7DJ.7ZR\manifests\LogMeInBootstrapper.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\lreit\Local Settings\Apps\2.0\HC1CY8YO.800\BTLWW7DJ.7ZR\manifests\LogMeInBootstrapper.manifest
Status: Locked to the Windows API!

Path: c:\documents and settings\all users\application data\microsoft\search\data\applications\windows\gatherlogs\systemindex\systemindex.2.crwl
Status: Allocation size mismatch (API: 4096, Raw: 488)

SSDT
-------------------
#: 122 Function Name: NtOpenProcess
Status: Hooked by "C:\WINDOWS\system32\DRIVERS\AVGIDSShim.Sys" at address 0xb8aae738

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\WINDOWS\system32\DRIVERS\AVGIDSShim.Sys" at address 0xb8aae7dc

#: 258 Function Name: NtTerminateThread
Status: Hooked by "C:\WINDOWS\system32\DRIVERS\AVGIDSShim.Sys" at address 0xb8aae878

#: 277 Function Name: NtWriteVirtualMemory
Status: Hooked by "C:\WINDOWS\system32\DRIVERS\AVGIDSShim.Sys" at address 0xb8aae914

Shadow SSDT
-------------------
#: 383 Function Name: NtUserGetAsyncKeyState
Status: Hooked by "C:\WINDOWS\system32\DRIVERS\AVGIDSShim.Sys" at address 0xb8aaddfc

#: 414 Function Name: NtUserGetKeyboardState
Status: Hooked by "C:\WINDOWS\system32\DRIVERS\AVGIDSShim.Sys" at address 0xb8aadd3c

#: 416 Function Name: NtUserGetKeyState
Status: Hooked by "C:\WINDOWS\system32\DRIVERS\AVGIDSShim.Sys" at address 0xb8aadd90

#: 549 Function Name: NtUserSetWindowsHookEx
Status: Hooked by "C:\WINDOWS\system32\DRIVERS\AVGIDSShim.Sys" at address 0xb8aadcba

==EOF==

#6 ratman

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Posted 28 September 2011 - 01:39 PM

Hello webdungeon

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


In your next reply, please include the following:
  • ESETScan


How is your machine behaving now?
regards, ratman

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#7 webdungeon

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Posted 28 September 2011 - 01:49 PM

Hi,

Computer cannot connect to the internet, so online scan does not work. Is there another way to run it?

Thanks
Chris

#8 ratman

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Posted 28 September 2011 - 02:59 PM

Hi,

Sorry about that one.

Are you copying scan progs over to XP machine with USB?

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Please post your SUPERAntispyware Login your next reply.

How is your machine running now?
regards, ratman

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#9 webdungeon

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Posted 28 September 2011 - 03:55 PM

Hi,

I ran SuperAntiSpyware and it found a few tracking related items, but nothing major from what I can tell.

Super Anti Spyware Log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/28/2011 at 03:26 PM

Application Version : 5.0.1128

Core Rules Database Version : 7733
Trace Rules Database Version: 5545

Scan type : Complete Scan
Total Scan Time : 00:16:55

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 482
Memory threats detected : 0
Registry items scanned : 36697
Registry threats detected : 0
File items scanned : 24599
File threats detected : 20

Adware.Tracking Cookie
C:\Documents and Settings\lreit\Cookies\lreit@ad.wsod[2].txt [ /ad.wsod ]
C:\Documents and Settings\lreit\Cookies\lreit@adbrite[2].txt [ /adbrite ]
C:\Documents and Settings\lreit\Cookies\lreit@ads.pointroll[2].txt [ /ads.pointroll ]
C:\Documents and Settings\lreit\Cookies\lreit@ads.undertone[2].txt [ /ads.undertone ]
C:\Documents and Settings\lreit\Cookies\lreit@apmebf[1].txt [ /apmebf ]
C:\Documents and Settings\lreit\Cookies\lreit@apmebf[2].txt [ /apmebf ]
C:\Documents and Settings\lreit\Cookies\lreit@atdmt[1].txt [ /atdmt ]
C:\Documents and Settings\lreit\Cookies\lreit@atdmt[3].txt [ /atdmt ]
C:\Documents and Settings\lreit\Cookies\lreit@brandspotmedia[1].txt [ /brandspotmedia ]
C:\Documents and Settings\lreit\Cookies\lreit@doubleclick[1].txt [ /doubleclick ]
C:\Documents and Settings\lreit\Cookies\lreit@doubleclick[2].txt [ /doubleclick ]
C:\Documents and Settings\lreit\Cookies\lreit@media6degrees[1].txt [ /media6degrees ]
C:\Documents and Settings\lreit\Cookies\lreit@mediaplex[2].txt [ /mediaplex ]
C:\Documents and Settings\lreit\Cookies\lreit@mediaplex[3].txt [ /mediaplex ]
C:\Documents and Settings\lreit\Cookies\lreit@pointroll[2].txt [ /pointroll ]
C:\Documents and Settings\lreit\Cookies\lreit@pro-market[1].txt [ /pro-market ]
C:\Documents and Settings\lreit\Cookies\lreit@revsci[1].txt [ /revsci ]
C:\Documents and Settings\lreit\Cookies\lreit@ru4[2].txt [ /ru4 ]
C:\Documents and Settings\lreit\Cookies\lreit@yellowpages.112.2o7[1].txt [ /yellowpages.112.2o7 ]
C:\Documents and Settings\lreit\Cookies\lreit@yieldmanager[1].txt [ /yieldmanager ]

#10 webdungeon

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Posted 29 September 2011 - 07:47 AM

Sorry, missed the question. Yes scan progs and results are being transferred back and for with USB stick.

#11 ratman

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Posted 29 September 2011 - 03:08 PM

Hi,

Were you able to use IE to connect to the internet with this machine before you started cleaning?

I'd like you to do another scan with MiniToolBox.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

How's your machine running now?


regards, ratman

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#12 webdungeon

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Posted 29 September 2011 - 03:46 PM

Yes prior to cleaning the virus off the internet connection was working. Or at least in concept. Due to viruses the internet would freeze up and you would have to reboot the machine to get it to work again. Looking at the Ctrl-Alt-Del processes I noticed that there was an unusual .exe filing running. It was the xxxxxxxxxx:xxxxxxxxx.exe where the x's from what I've read about it more or less random and varies from infected machine to infected machine. The machine appeared to have been infected after use of reverse lookup phone number sites.

This machine is on a small LAN and the TCPIP/DNS information matches machines that are not infected. From a command prompt you can ping external IP addresses, but IE & Outlook Exp are not able to find the connection.

When you display the network connectivy icon in the sys tray it shows as connected. I did a repair connection on it and it made it most of the way through but failed at register DNS.



MiniToolBox by Farbar
Ran by lreit (administrator) on 29-09-2011 at 15:28:25
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=static addr=172.16.13.21 mask=255.255.255.0
set address name="Local Area Connection" gateway=172.16.13.4 gwmetric=1
set dns name="Local Area Connection" source=static addr=68.115.71.53 register=PRIMARY
add dns name="Local Area Connection" addr=24.196.64.53 index=2
set wins name="Local Area Connection" source=static addr=none


popd
# End of interface IP configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : larry
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : A4-BA-DB-E2-8A-25
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 172.16.13.21
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 172.16.13.4
DNS Servers . . . . . . . . . . . : 68.115.71.53
24.196.64.53
Server: UnKnown
Address: 68.115.71.53

Ping request could not find host google.com. Please check the name and try again.
Server: UnKnown
Address: 68.115.71.53

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...a4 ba db e2 8a 25 ...... Realtek PCIe GBE Family Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 172.16.13.4 172.16.13.21 1
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
172.16.13.0 255.255.255.0 172.16.13.21 172.16.13.21 20
172.16.13.21 255.255.255.255 127.0.0.1 127.0.0.1 20
172.16.255.255 255.255.255.255 172.16.13.21 172.16.13.21 20
224.0.0.0 240.0.0.0 172.16.13.21 172.16.13.21 20
255.255.255.255 255.255.255.255 172.16.13.21 172.16.13.21 1
Default Gateway: 172.16.13.4
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 mswsock.dll [File Not found] ()
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/29/2011 03:27:36 PM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/29/2011 03:26:15 PM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/29/2011 09:01:08 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/29/2011 08:59:48 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/29/2011 08:58:27 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/29/2011 08:57:07 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/29/2011 08:55:47 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/29/2011 08:54:27 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/29/2011 08:53:06 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.

Error: (09/29/2011 08:51:46 AM) (Source: LogMeIn) (User: SYSTEM)SYSTEM
Description: Startup of the HTTP Listener subsystem failed with error code 0x00002742.


System errors:
=============
Error: (09/29/2011 03:27:38 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/29/2011 03:26:18 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/29/2011 09:26:36 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/29/2011 09:25:16 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/29/2011 09:23:55 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/29/2011 09:22:35 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/29/2011 09:21:15 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/29/2011 09:19:54 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/29/2011 09:18:34 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050

Error: (09/29/2011 09:17:14 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn service terminated with the following error:
%%10050


Microsoft Office Sessions:
=========================
Error: (09/29/2011 03:27:36 PM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/29/2011 03:26:15 PM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/29/2011 09:01:08 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/29/2011 08:59:48 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/29/2011 08:58:27 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/29/2011 08:57:07 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/29/2011 08:55:47 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/29/2011 08:54:27 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/29/2011 08:53:06 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742

Error: (09/29/2011 08:51:46 AM) (Source: LogMeIn)(User: SYSTEM)SYSTEM
Description: HTTP Listener0x00002742


========================= Memory info: ===================================

Percentage of memory in use: 28%
Total physical RAM: 2012.91 MB
Available physical RAM: 1441.33 MB
Total Pagefile: 3905.41 MB
Available Pagefile: 3344.66 MB
Total Virtual: 2047.88 MB
Available Virtual: 1995.05 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:148.97 GB) (Free:109.75 GB) NTFS
2 Drive d: (XPSP1a_ENG_PER) (CDROM) (Total:0.52 GB) (Free:0 GB) CDFS
3 Drive e: (STORE N GO) (Removable) (Total:1.87 GB) (Free:1.83 GB) FAT

========================= Users: ========================================

User accounts for \\LARRY

Administrator Guest HelpAssistant
LogMeInRemoteUser lreit SUPPORT_388945a0


**** End of log ***

#13 ratman

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Posted 29 September 2011 - 04:04 PM

Hi webdungeon,

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal.

Good luck and be patient, help is on the way.
regards, ratman

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#14 webdungeon

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Posted 30 September 2011 - 09:05 AM

A new topic has been created in malware removal as suggested along with the requested logs. A link to this thread was included.

http://www.bleepingcomputer.com/forums/topic421249.html

Thanks for your help.

#15 Orange Blossom

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Posted 01 October 2011 - 02:21 AM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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