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Please help recover missing email

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#1 zann


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Posted 27 September 2011 - 12:57 PM

This problem is taking place in an Exchange 2003 environment. Here's what happened:

A user has Outlook 2010 on Win7 Pro. He added his Exchange account to a SECOND computer running Outlook 2003 on WinXP Pro. As the emails started to load on the second computer, they disappeared from the first until the problem was noticed and the second computer was logged off Windows.

How do we undo the damage to the first computer's copy of Outlook? Several months of email will not re-download on the original computer. Are they not still on the server? My experience is a number of computers/devices can connect to the same Exchange account and see the same email.

Steps taken: Profile data deleted from original computer and re-added. All email except those in question returned.

Any suggestions greatly appreciated!

The second computer was, for some reason, set to store the data in a PST. I was able to simply copy the messages back to the computer with Exchange.

Edited by zann, 27 September 2011 - 03:25 PM.

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#2 Animal


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Posted 27 September 2011 - 11:18 PM

Thank you for sharing the solution with us.

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