I am running Windows Vista Home Premium on a HP G5010EM notebook.
1. Recently I had a virus problem which appears to be sorted now thanks to the help of Bleeping Computer, but as a part of the problem I started getting Blue Screens and for some weeks now have been unable to start my computer without the BSOD happening after sign in.
Consequently I can only use my computer in Safe Mode.
2. I get a 'PC confidential cannot start' message between signing in and the BSOD. I have wanted to uninstall this annoying program which I got some months back somehow, but unfortunately cannot do so in Safe Mode. Perhaps it is related to the problem. I was already having this before the virus and BSOD, and used to ignore it ok.
3. I have read the blue screen, which does not specify the exact cause but suggests I should maybe:
a. free up more memory.
b. update my BIOS.
c. disable BIOS memory options such as cache and shadowing.
d. update drivers.
It follows with a STOP message starting with 0x0000005. And then it says something like it is making a dump file.
4. in answer to (3)
a. I have 26.3 GB free on a 105 GB C-drive (this has always been plenty before). My RAM is 1014MB.
b. My BIOS is already the one currently specified on the HP site for my machine, ie. the original one.
c. Within my BIOS (F 25) there is no option for disabling cache or shadowing memory options.
d. The drivers do not appear to need updating, from what I have seen of the HP site (to be truthful I don't really understand much about drivers so I may be missing something).
5. I downloaded BlueScreenView in order to find the specific problem - e.g. a faulty driver or device - from a dump file, but despite several BSODs since I added BSV, I cannot find any dump files in it the program. I am not sure if they will be got from a 'kernel memory dump' or a 'small memory dump' (64k). The default is kernel memory dump. I have tried setting it to small memory dump, but not only does it not seem to make one, next time I look it has reverted to 'kernel small memory dump'.
Additional possibly relevant information:
6. MBR is ok (it was fixed with the help from Bleeping Computer).
7. I ran a hard disk test and that passed ok.
8. When fighting the virus I donwloaded and used Spyware doctor and registry mechanic. I don't think I did any thing rash, but perhaps I did.
9. Part of why I may have got infected in the first place was down to not getting rid of things like old Java, Adobe etc. Unfortunately I cannot uninstall any programs in safe mode.
I would be very grateful if someone could help me. Thank you.
Edited by chiasmos, 27 September 2011 - 07:11 AM.