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Computer Needs to be turned on twice to work


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#1 JustLearningSue

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Posted 26 September 2011 - 01:46 PM

Hi,
I am wondering if I might have a virus. My computer only works if I turn it off and back on, never on try one! The mouse freezes and the hour glass sign shows up and doesn't go away. I have used CC cleaner, Super anti spyware and my security system is Avast. I am running Windows XP. Any ideas?

Edited by hamluis, 26 September 2011 - 03:13 PM.
Moved from Am I Infected to Internal Hardware.


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#2 hamluis

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Posted 26 September 2011 - 03:14 PM

System manufacturer and model?

Louis

#3 JustLearningSue

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Posted 26 September 2011 - 03:50 PM

NVIDIA
Model AWRDACPI

#4 Eyesee

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Posted 26 September 2011 - 05:33 PM

NVidia is the video card on the system.
Could you please tell us the make/model of the system.
Is it a Dell, HP, Compaq, Gateway etc etc
There is a model number on the system somewhere as well.
That information could assist us a great deal.
In the beginning there was the command line.

#5 JustLearningSue

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Posted 26 September 2011 - 06:18 PM

I think it is a AMD Athlon??? Would the model # be inside the tower on the floor? LR103134? Sorry....I am not sure where to find this info, it was custom made for us years ago.

#6 striker150

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Posted 26 September 2011 - 06:39 PM

contact windows or use your system recovery disk that come with your computer

#7 Eyesee

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Posted 26 September 2011 - 06:45 PM

Ohh, its a custom system.

Can you please describle in a little more detail exactly what is happening.
Give us as much info as possible. The more info the better.
In the beginning there was the command line.

#8 JustLearningSue

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Posted 26 September 2011 - 06:59 PM

Ok, so when I start the computer the mouse freezes. The only way to release it is to force shut down and restart. When it restarts it works fine, however...lately when I am on Picasa(sometimes itunes, I think)it will all of a sudden shut down. I have tried unplugging the mouse and then replugging it in later, but this makes no difference as it seems to be a system freeze, not just the mouse. I went through my start up items to see if something unnecessary was causing such a slow start up and freeze but I couldn't determine that there was a problem there. Like I said I did a scan with SuperAntispyware and removed some stuff. I also used CC cleaner. Thanks for listening! :busy:




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