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Windows error 1392


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#1 dellago

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Posted 26 September 2011 - 09:56 AM

OS: win xp pro sp3
CPU:HP dc7100

I am trying to install a printer through Novell Iprint and receive Windows error 1392 (attached)

I searched the Novell Iprint knowledge base and found nothing helpful - the same was the case when searching Windows.

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#2 hamluis

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Posted 26 September 2011 - 11:56 AM

That error seems related to attempts to do factory restores/system recoverys.

There seem to be 3 DC 7100 models, which of the following is yours?

http://search.hp.com/query.html?charset=iso-8859-1&lk=1&la=en&nh=10&rf=0&qs=&tridion=0&hpvc=sitewide&uf=1&st=1&qt=HP+DC7100+

Louis

#3 dellago

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Posted 26 September 2011 - 12:14 PM

this is a convertible minitower CMT but there has not been an attempt at system recovery or restore

#4 hamluis

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Posted 26 September 2011 - 12:49 PM

If you are following the proper procedures specified by Novell...I really don't have anything I can add.

I would teke the error message at face value...and see if I can install anything directly without problems...or set up a printer normally in XP. If so, then the problem seems to only point in two directions, neither of which has much to do with XP, IMO.

Louis




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