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Windows XP Pro Password Reset


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#1 mhjkpj

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Posted 26 September 2011 - 12:50 AM

HP Elitebook 8540w Mobile Workstation running Windows XP Pro. No one at the office knows what the original password or user ID is. It's been sitting unused for 6 months. As far as I can tell, its never been used. The running joke is whoever can guess the correct passwords can trade in their old computer for this one. I already tried the "Offline NT Password & Registry Editor" tool from [http://pogostick.net/~pnh/ntpasswd/]. It tells me that it doesn't recognize the NTFS filesystem type, but I am able to run the HP self diagnostic prior to booting up, and it says everything including memory, hard drive, drivers, and file structure check out. As a "Last Resort" I would consider repartitioning the drive and rebuiling it from scratch, but I want to avoid that if possible. Any suggestions?

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#2 rotor123

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Posted 26 September 2011 - 11:04 AM

When we remove a password we require proof of ownership. Why not suggest taking it to a computer shop?

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#3 hamluis

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Posted 28 September 2011 - 08:54 AM

We sympathize with your situation. Though your question about passwords is most likely legitimate, there are those who would pretend to need such assistance in order to gain unauthorized access to a computer not owned by them. We have no way of confirming ownership or if someone is being truthful with us. As such we don't provide step by step instructions but we certainly can help you find the information you seek.

Forgotton Password Instructions provided by Microsoft:
Non-Microsoft Forgotton Password Guides:
Password Recovery Tools:
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