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Malware Disabled Services


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#1 PM5K

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Posted 25 September 2011 - 09:37 PM

Windows 7. My sons computer has been infected with something that has disabled many services, including firewall, system events, networking, windows security, etc.

I've tried system restore, and I've tried manually starting the services but I get various errors.

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#2 Broni

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Posted 25 September 2011 - 10:14 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 PM5K

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Posted 25 September 2011 - 11:51 PM

Security check gave me an error.

Here is minitoolbox:

MiniToolBox by Farbar
Ran by User (administrator) on 25-09-2011 at 22:21:11
Windows 7 Ultimate (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
::1 localhost


127.0.0.1 localhost

========================= IP Configuration: ================================Initialization Function InitHelperDll in NSHHTTP.DLL failed to start with error code 11003


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : User-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-1F-3A-96-C0-FB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1E-68-3C-0E-B0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::24bb:e71c:8546:ae0c%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.174.12(Preferred)
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{22CB3473-7101-4FCC-BD16-B2EDB3561F93}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{65FE94E9-96DC-4C45-854B-B945CEB9952D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: fec0:0:0:ffff::1

Unable to initialize Windows Sockets interface. Destination address unreachable.
Server: UnKnown
Address: fec0:0:0:ffff::1

Unable to initialize Windows Sockets interface. Destination address unreachable.
Unable to initialize Windows Sockets interface. Destination address unreachable.

========================= Event log errors: ================================

Could not start eventlog service, could not read events.

The Windows Event Log service is starting.
The Windows Event Log service could not be started.

A system error has occurred.

System error 1747 has occurred.

The authentication service is unknown.


=========================== Installed Programs ============================

Adobe AIR (Version: 1.5.3.9120)
Adobe Flash Player 10 ActiveX (Version: 10.2.152.32)
Adobe Flash Player 10 Plugin (Version: 10.1.53.64)
Adobe Reader 9.3 (Version: 9.3.0)
Adobe Shockwave Player 11.5 (Version: 11.5.8.612)
Akamai NetSession Interface
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
AviSynth 2.5
Bandisoft MPEG-1 Decoder
BF3 Alpha Trial (Version: 1.0.0.0)
Blockland
Bonjour (Version: 2.0.5.0)
Combat Arms
Cross Fire En
DFOLauncher
DiskAid 4.1 (Version: 4.1)
Downvision (Version: 1.0.3)
ESN Sonar (Version: 0.41.0)
Facetheme (Version: 1.0)
Far Cry Demo 2 (Version: 1.00.0000)
FreeRIP v3.5 (Version: 3.5)
Google Earth (Version: 6.0.3.2197)
Google SketchUp 8 (Version: 3.0.3117)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.65)
HD Tune Pro 4.50
ID3-TagIT 3 (Version: 3)
ijji - Gunz
IObit Malware Fighter (Version: 1.0)
iTunes (Version: 10.3.1.55)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Lexmark 810 Series
Mabinogi
Malwarebytes' Anti-Malware version 1.51.0.1200 (Version: 1.51.0.1200)
MapleStory
MapleStory (Version: 079)
McAfee Security Scan Plus (Version: 2.1.121.2)
MediaBar (Version: 2.5.0.100449)
Microsoft Silverlight (Version: 4.0.50917.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MicroVolts
MobileMe Control Panel (Version: 3.1.6.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
My.Freeze.com NetAssistant (Version: 3.8.2)
Need For Speed™ World (Version: 1.0.0.301)
NehrimUninstaller (Version: 1.0.0)
Norton Security Scan (Version: 2.7.3.34)
NVIDIA Display Control Panel (Version: 6.14.11.9805)
NVIDIA Drivers (Version: 1.10)
NVIDIA PhysX (Version: 9.10.0129)
NVIDIA System Update (Version: 3.00)
OnLive
Origin (Version: 8.2.1.458)
OurWorld.com Toolbar (Version: )
Pando Media Booster (Version: 2.3.6.0)
Pivot Stickfigure Animator version 2.2.6 (Version: 2.2.6)
Pivot Stickfigure Toolbar
Plants vs. Zombies
Project Blackout
PunkBuster Services (Version: 0.990)
PVSonyDll (Version: 1.00.0001)
QuickTime (Version: 7.69.80.9)
REACTOR (Version: 1.00.0000)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
Return to Castle Wolfenstein Multiplayer DEMO (Version: Multiplayer DEMO)
Roblox
Roozz plugin 2.5.2
Safari (Version: 5.33.21.1)
Secret Crush Revealer
Shop to Win 8 (Version: 1.010)
Steam (Version: 1.0.0.0)
Superchips Easy Update (Version: 3.00.0001)
System Requirements Lab
Team Fortress 2
Unity Web Player (Version: 2.5.4b5_38)
Unreal Tournament 2004 Demo
Unreal Tournament 3 Demo (Version: 1.00.0000)
Videora iPhone 3G Converter 6 (Version: 6)
Vindictus
War Inc Battlezone version 1.0.0 (Version: 1.0.0)
Windows Driver Package - Superchips, Inc. USB CDM Driver Package (11/12/2009 2.06.00) (Version: 11/12/2009 2.06.00)
Windows Driver Package - Superchips, Inc. USB Programmer Drivers (11/12/2009 2.06.00) (Version: 11/12/2009 2.06.00)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Yontoo Layers 1.10.01 (Version: 1.10.01)

========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 2942.93 MB
Available physical RAM: 2146.02 MB
Total Pagefile: 5884.13 MB
Available Pagefile: 5041.39 MB
Total Virtual: 2047.88 MB
Available Virtual: 1957.52 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:221.1 GB) (Free:86.16 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:11.78 GB) (Free:2.02 GB) NTFS
3 Drive f: () (Removable) (Total:3.68 GB) (Free:3.68 GB) FAT32

========================= Users: ========================================

User accounts for \\USER-PC

Administrator Guest User


**** End of log ****


I could not update Malwarebytes because I have no internet access:

Malwarebytes' Anti-Malware 1.51.1.1800
www.malwarebytes.org

Database version: 7035

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

9/25/2011 11:43:54 PM
mbam-log-2011-09-25 (23-43-54).txt

Scan type: Quick scan
Objects scanned: 174213
Time elapsed: 7 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


And here is GMER:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-09-25 23:34:51
Windows 6.1.7600 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 ST9250315AS rev.0001SDM1
Running: 2r63phl0.exe; Driver: C:\Users\User\AppData\Local\Temp\kxldapob.sys


---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwSaveKeyEx + 13AD 82A7E579 1 Byte [06]
.text ntkrnlpa.exe!KiDispatchInterrupt + 5A2 82AA2F52 19 Bytes [E0, 0F, BA, F0, 07, 73, 09, ...] {LOOPNZ 0x11; MOV EDX, 0x97307f0; MOV CR4, EAX; OR AL, 0x80; MOV CR4, EAX; RET ; MOV ECX, CR3}
PAGE peauth.sys 97565BEC 111 Bytes [2E, F5, 8D, EA, 22, CA, 66, ...]

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Real\RealPlayer\Update\realsched.exe[1880] kernel32.dll!SetUnhandledExceptionFilter 757E3142 5 Bytes [33, C0, C2, 04, 00] {XOR EAX, EAX; RET 0x4}

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe[1700] @ C:\Windows\system32\USER32.dll [KERNEL32.dll!CreateThread] [0044C85C] C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe (IObit Malware Fighter Service/IObit)
IAT C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe[1700] @ C:\Windows\system32\shell32.dll [KERNEL32.dll!QueueUserWorkItem] [0044CA60] C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe (IObit Malware Fighter Service/IObit)
IAT C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe[1700] @ C:\Windows\system32\SHLWAPI.dll [KERNEL32.dll!CreateThread] [0044C85C] C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe (IObit Malware Fighter Service/IObit)
IAT C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe[1700] @ C:\Windows\system32\SHLWAPI.dll [KERNEL32.dll!QueueUserWorkItem] [0044CA60] C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe (IObit Malware Fighter Service/IObit)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)

Device \Driver\ACPI_HAL \Device\0000004f halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation)

AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----



#4 Broni

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Posted 26 September 2011 - 10:10 AM

So far I don't see anything malicious.

Let's see if updated MBAM will find anything.
To manually update MBAM, download this file: http://data.mbamupdates.com/tools/mbam-rules.exe
Double click on downloaded file to update the program.
Post new log.

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#5 PM5K

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Posted 26 September 2011 - 01:26 PM

Ok. Malwarebytes still doesn't find anything. This is the error I get from Security Check:

Posted Image

This is the error I get when I log in:

Posted Image

Of course I can't check the event log because it isn't running.

A program called MediaGet2 throws up an error on startup.

I also tried adding a new user account but it does the same thing.

#6 Broni

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Posted 26 September 2011 - 01:39 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#7 Budapest

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Posted 26 September 2011 - 06:04 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic420579.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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