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gmer log


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2 replies to this topic

#1 scottdfw99

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Posted 25 September 2011 - 05:15 PM

In the steps to removing my opencloud virus, I was told to create two logs (one being a "gmer" log) because malwarebytes will not run. When I try to create that log, it does create but the screen disappears. i.e., i do not get the option to save it and send it to you. What do I need to do?

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#2 Animal

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Posted 25 September 2011 - 07:05 PM

You have posted this in your log, which is sufficient. http://www.bleepingcomputer.com/forums/topic420463.html/page__p__2419809__fromsearch__1#top

The trained malware helper that assists you will be able to better assist you, and answer your question. To avoid confusion and possible conflicting information I am closing this topic.

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#3 Orange Blossom

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Posted 25 September 2011 - 11:25 PM

Hello there,

To neaten things up, I merged all the posts you made after my reply in your topic here: http://www.bleepingcomputer.com/forums/topic420463.html and removed my second reply.

Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am re-closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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