Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

USPS virus??


  • Please log in to reply
9 replies to this topic

#1 complikati

complikati

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:12:52 PM

Posted 25 September 2011 - 01:54 PM

Hello all,

I am a dummy and I clicked on a link that I got from the "USPS", and it has taken over my computer. I can't do anything. I was able to get Malwarebytes running and it scanned and removed a bunch of stuff, as did my virus scan, but it is still doing the same thing. All of my files are still hidden, I can't access anything, and I am at my wits end. Can anyone help??

Thanks in advance,

Katie

BC AdBot (Login to Remove)

 


#2 jntkwx

jntkwx

  • Malware Response Team
  • 4,339 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New England, U.S.A.
  • Local time:12:52 PM

Posted 25 September 2011 - 05:24 PM

Hi complikati,

:welcome: to Bleeping Computer.

My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.

Some things to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please do not attach logs or put logs in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can also help.
  • Do not run anything while running a fix.
  • If you don't understand a step, please ask for clarification before continuing with any future steps.

Click on the Watch Topic button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Note to others: The instructions here are intended for the person who began this topic. If you need help, please create your own topic in the appropriate forum.

 

:step1: Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)

:step2: Download & Run Unhide
Unhide.exe
Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.

:step3: Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer Log Errors
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go . Please put code boxes around just this entire log, like this, but without the letter x: [xcode] MiniToolBox log [/xcode]

:step4: Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


In your next reply, please include:
  • MiniToolBox log
  • Malwarebytes log
  • How's your computer running now?

Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#3 complikati

complikati
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:12:52 PM

Posted 26 September 2011 - 10:15 AM

I did everything in your post, and my computer is still not running right. I had to go into safe mode under administrator so that i could get on the internet and didn't know if I should be doing this under my name but i wasnt able to access the internet. all of my folders are still hidden and my desktop is blank. Here are the logs:



MiniToolBox by Farbar
Ran by Administrator (administrator) on 26-09-2011 at 10:26:10
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : home-a0ee24662a

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : ftrdhcpuser.net



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : ftrdhcpuser.net

Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Networking Controller

Physical Address. . . . . . . . . : 00-1D-72-A6-5A-E8

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

IP Address. . . . . . . . . . . . : fe80::21d:72ff:fea6:5ae8%4

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

184.16.4.22

fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Disabled

Lease Obtained. . . . . . . . . . : Monday, September 26, 2011 10:10:16 AM

Lease Expires . . . . . . . . . . : Tuesday, September 27, 2011 10:10:16 AM



Tunnel adapter Teredo Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5

Default Gateway . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Disabled

Server: Wireless_Broadband_Router.ftrdhcpuser.net
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.225.50, 74.125.225.51, 74.125.225.52, 74.125.225.48
74.125.225.49



Pinging google.com [74.125.225.51] with 32 bytes of data:



Reply from 74.125.225.51: bytes=32 time=11ms TTL=54

Reply from 74.125.225.51: bytes=32 time=10ms TTL=54



Ping statistics for 74.125.225.51:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 10ms, Maximum = 11ms, Average = 10ms

Server: Wireless_Broadband_Router.ftrdhcpuser.net
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.137.149.56, 209.191.122.70, 67.195.160.76, 69.147.125.65
72.30.2.43



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=39ms TTL=52

Reply from 209.191.122.70: bytes=32 time=36ms TTL=52



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 36ms, Maximum = 39ms, Average = 37ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1d 72 a6 5a e8 ...... NVIDIA nForce 10/100/1000 Mbps Networking Controller - McAfee Core NDIS Intermediate Filter Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.2 192.168.1.2 20
192.168.1.2 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.2 192.168.1.2 20
224.0.0.0 240.0.0.0 192.168.1.2 192.168.1.2 20
255.255.255.255 255.255.255.255 192.168.1.2 192.168.1.2 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/24/2011 00:46:06 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0x500c458d.
Processing media-specific event for [iexplore.exe!ws!]

Error: (09/22/2011 06:50:57 PM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (09/22/2011 06:50:48 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (09/22/2011 03:42:13 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0xec4501ff.
Processing media-specific event for [iexplore.exe!ws!]

Error: (09/21/2011 03:28:21 PM) (Source: Application Error) (User: )
Description: Fault bucket -2073601996.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (09/21/2011 03:28:03 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0xf275e808.
Processing media-specific event for [iexplore.exe!ws!]

Error: (09/21/2011 03:27:17 PM) (Source: Application Error) (User: )
Description: Fault bucket -2077102268.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (09/21/2011 03:27:09 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0xec65838f.
Processing media-specific event for [iexplore.exe!ws!]

Error: (09/21/2011 03:26:29 PM) (Source: Application Error) (User: )
Description: Fault bucket -2071787130.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (09/21/2011 03:26:19 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0xfd654785.
Processing media-specific event for [iexplore.exe!ws!]


System errors:
=============
Error: (09/26/2011 10:12:26 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service McNaiAnn with arguments ""
in order to run the server:
{DC7EF8E1-824F-4110-AB43-1604DA9B4F40}

Error: (09/26/2011 10:12:26 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service McNaiAnn with arguments ""
in order to run the server:
{DC7EF8E1-824F-4110-AB43-1604DA9B4F40}

Error: (09/26/2011 10:12:26 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service McNaiAnn with arguments ""
in order to run the server:
{DC7EF8E1-824F-4110-AB43-1604DA9B4F40}

Error: (09/26/2011 10:12:26 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service McNaiAnn with arguments ""
in order to run the server:
{DC7EF8E1-824F-4110-AB43-1604DA9B4F40}

Error: (09/26/2011 10:12:25 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service McNaiAnn with arguments ""
in order to run the server:
{DC7EF8E1-824F-4110-AB43-1604DA9B4F40}

Error: (09/26/2011 10:12:25 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service McNaiAnn with arguments ""
in order to run the server:
{DC7EF8E1-824F-4110-AB43-1604DA9B4F40}

Error: (09/26/2011 10:12:25 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service McNaiAnn with arguments ""
in order to run the server:
{DC7EF8E1-824F-4110-AB43-1604DA9B4F40}

Error: (09/26/2011 10:12:25 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service McNaiAnn with arguments ""
in order to run the server:
{DC7EF8E1-824F-4110-AB43-1604DA9B4F40}

Error: (09/26/2011 10:12:25 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service McNaiAnn with arguments ""
in order to run the server:
{DC7EF8E1-824F-4110-AB43-1604DA9B4F40}

Error: (09/26/2011 10:12:02 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Fips
MOBKFilter
Processor


Microsoft Office Sessions:
=========================
Error: (09/24/2011 00:46:06 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702unknown0.0.0.0500c458d

Error: (09/22/2011 06:50:57 PM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (09/22/2011 06:50:48 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (09/22/2011 03:42:13 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702unknown0.0.0.0ec4501ff

Error: (09/21/2011 03:28:21 PM) (Source: Application Error)(User: )
Description: -2073601996

Error: (09/21/2011 03:28:03 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702unknown0.0.0.0f275e808

Error: (09/21/2011 03:27:17 PM) (Source: Application Error)(User: )
Description: -2077102268

Error: (09/21/2011 03:27:09 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702unknown0.0.0.0ec65838f

Error: (09/21/2011 03:26:29 PM) (Source: Application Error)(User: )
Description: -2071787130

Error: (09/21/2011 03:26:19 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702unknown0.0.0.0fd654785


=========================== Installed Programs ============================

ABBYY FineReader 6.0 Sprint (Version: 6.00.1990.41618)
Adobe Acrobat 6.0 Standard - English, Franšais, Deutsch (Version: 006.000.000)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 10 ActiveX (Version: 10.3.181.34)
Adobe Reader 9.4.6 (Version: 9.4.6)
Apple Application Support (Version: 2.0.1)
Apple Software Update (Version: 2.1.3.127)
Coby Media Manager (Version: 1.0.3909)
Coupon Printer for Windows (Version: 5.0.0.1)
eMusic Download Manager 4.1.4 (Version: 4.1.4)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.1.2003.1856)
Google Update Helper (Version: 1.3.21.69)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 23 (Version: 6.0.230)
Lexmark 5000 Series
Malwarebytes' Anti-Malware version 1.51.0.1200 (Version: 1.51.0.1200)
McAfee Online Backup
McAfee Online Backup (Version: 1.16.4.0)
McAfee Total Protection (Version: 11.0.608)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office 2000 Premium (Version: 9.00.2720)
Microsoft User-Mode Driver Framework Feature Pack 1.0
MSN
Nero - Burning Rom (Version: 5.5.9)
NVIDIA Drivers
QuickTime (Version: 7.70.80.34)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek High Definition Audio Driver (Version: 5.10.0.5628)
RealUpgrade 1.1 (Version: 1.1.0)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live OneCare safety scanner
Windows Media Format 11 runtime
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 894.42 MB
Available physical RAM: 537.76 MB
Total Pagefile: 2170.95 MB
Available Pagefile: 1944.19 MB
Total Virtual: 2047.88 MB
Available Virtual: 1994.41 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:69.3 GB) (Free:27.58 GB) NTFS
3 Drive e: (DATA) (Fixed) (Total:69.99 GB) (Free:69.55 GB) NTFS

========================= Users: ========================================

User accounts for \\HOME-A0EE24662A

Administrator Guest HelpAssistant
Justin Katie SUPPORT_388945a0
Trent


**** End of log ****

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7801

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

9/26/2011 10:51:48 AM
mbam-log-2011-09-26 (10-51-48).txt

Scan type: Quick scan
Objects scanned: 268696
Time elapsed: 16 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Sft (Backdoor.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Thanks for your help!!

Katie

#4 jntkwx

jntkwx

  • Malware Response Team
  • 4,339 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New England, U.S.A.
  • Local time:12:52 PM

Posted 26 September 2011 - 06:02 PM

Hi complikati,

:step1: Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#5 complikati

complikati
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:12:52 PM

Posted 28 September 2011 - 08:41 AM

Hi Jason,

I did the scan but nothing came up in the log.
Thanks,

Katie

#6 jntkwx

jntkwx

  • Malware Response Team
  • 4,339 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New England, U.S.A.
  • Local time:12:52 PM

Posted 28 September 2011 - 08:44 AM

Hi complikati,

Rerun Malwarebytes
Open Malwarebytes, click on the Update tab, and click the check for Updates button (the latest update as of this post is 7816)
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If you have trouble updating, troubleshoot Malwarebytes' Anti-Malware


In your next reply, please include the Malwarebytes log, as well as a detailed description of any remaining problems.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#7 complikati

complikati
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:12:52 PM

Posted 29 September 2011 - 12:47 PM

Hi Jason,

I did the malwarebytes again, this time I had to do it under another user on the computer because i can't even access the internet now. Will I still get a scan of the entire computer by doing it under another user? My files are still hidden and my desktop is just a plain blue screen. I have had to do everything either under safe mode or the other user account because I can do nothing under my account. I have posted the malwarebytes log below. Thanks so much for your help!!!

Katie

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7827

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

9/29/2011 1:22:26 PM
mbam-log-2011-09-29 (13-22-26).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|)
Objects scanned: 361340
Time elapsed: 2 hour(s), 25 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Sft (Backdoor.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\vqkywun (Backdoor.Agent) -> Value: vqkywun -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\thgsjt (Backdoor.Agent) -> Value: thgsjt -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\dycv (Backdoor.Agent) -> Value: dycv -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Documents and Settings\Katie\Application Data\Microsoft\Protect\vqsonfg.rn (Backdoor.Agent) -> Delete on reboot.
c:\Documents and Settings\Katie\Application Data\Microsoft\Protect\hcici.wq (Backdoor.Agent) -> Delete on reboot.
c:\documents and settings\Katie\application data\microsoft\Protect\hyljyms.yq (Backdoor.Agent) -> Quarantined and deleted successfully.

#8 jntkwx

jntkwx

  • Malware Response Team
  • 4,339 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New England, U.S.A.
  • Local time:12:52 PM

Posted 29 September 2011 - 12:53 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and please be patient.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#9 complikati

complikati
  • Topic Starter

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:12:52 PM

Posted 30 September 2011 - 09:11 AM

Hi Jason,

Before I do that, I wanted to tell you that last night my husband did a system restore and it now my original desktop is back up, but I am having trouble connecting to the internet. I don't know what the problem is or if it has to do with what's going on, but do you think I should still post in the other thread?

Thanks,

Katie

#10 jntkwx

jntkwx

  • Malware Response Team
  • 4,339 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New England, U.S.A.
  • Local time:12:52 PM

Posted 30 September 2011 - 10:05 AM

Hi complikati,

Yes, please create a new topic in the Malware Removal forum. System Restore points can tend to be infected with malware as well, so restoring to an older system restore point may not resolve your computer problems.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users