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Can't connect to Internet. Tracur.Y Infection??


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2 replies to this topic

#1 HoserIN

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Posted 24 September 2011 - 11:28 AM

Hello!!

I'm having an issue with my Internet connection on my XP desktop. It seems like the Internet connection on the desktop only works for a short period after bootup or after I renew the IP address. Also, every time I boot up I get an MSE alert saying that Tracur.Y was found and I remove it but it always comes back. I don't know if the two are related. Wireless on the router still works and I have plugged my laptop into the router and have no problems connecting. I tried doing a system restore but the only dates I have are from this week and Software Distribution Service 3.0 are shown on each restore point. I have tried running Malwarebytes, ComboFix, and even reinstalling SP3. Any help is appreciated.

Thank you!

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#2 jntkwx

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Posted 24 September 2011 - 03:16 PM

Hi HoserIN,

Since you have run Combofix, please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.
Regards,
Jason

 

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#3 Orange Blossom

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Posted 27 September 2011 - 12:40 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic420693.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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