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Find-Fast-Answers & Introduction


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3 replies to this topic

#1 fccarl

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Posted 24 September 2011 - 02:47 AM

Hello All,

New to the forum, and I consider myself to be just a little more knowledgeable that an average user for a guy almost 60. I've handled all sorts of issues for myself and novice friends, but I'm stuck today. I seem to have a version of a Google Redirect Virus (Find-Fast-Answers). My name is Fred and I'll be needing some redirecting myself to find some fast answers.

(Moderator edit: moved thread to more appropriate forum. jgw)

Edited by jgweed, 26 September 2011 - 09:40 AM.


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#2 hpgirl11

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Posted 26 September 2011 - 12:20 AM

hello. i got this malware only on my firefox browser and i was able to get rid of it. if you are experiencing the same thing this is what you do:

go to firefox start up menu>> help >> restart with adds on disabled (click)

click restart when it asks you if you want adds on disabled

it should show you a window saying you are now using firefox in safe mode

check everything in the box (i can live with re-starting everything since i got rid of it this way. for me, it's worth it)

after checking everything, click on make changes and re-start

TADAAAAAA.. it's gone :)

well at least mine is gone haha.. let me know if it works on yours too.

for internet explorer users and chrome, im assuming using safe mode in your browser and resetting everything back to default settings will work for you.. otherwise best of luck!!

i will post my response to this thread to all other threads that need help getting rid of this malware cuz im nice like that :)

#3 hpgirl11

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Posted 26 September 2011 - 12:37 AM

hi again..

i hope you find the information on this website useful

http://www.ehow.com/how_5907846_rid-website-hijacker.html

p.s: if you are using firefox, the instructions in the site regarding firefox browsers DID NOT work for me. follow my instructions instead which is posted before this one..

i am simply providing a link of instructions for other browsers who don't use firefox. im not sure whether it would work for you, but i say it's better than dealing with this stupid malware...

best of luck!! :)

#4 boopme

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Posted 26 September 2011 - 01:01 PM

Hello and welcome, if you still need help..

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.5.6.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
[color=green]Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Troubleshoot Malwarebytes' Anti-Malware
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