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Windows explorer stops responding


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#1 combatTVgirl

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Posted 22 September 2011 - 10:51 PM

Lately when I try to click anywhere in the Windows bar at the bottom of my screen, I get the "Windows Explorer has stopped responding" window.

Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Hang Signature: 7ce1
Hang Type: 128
Waiting on Application Name: svchost.exe:AudioClientRpc
Waiting on Application Version: 0.0.0.0
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 9224369711237709974176f646a5196a
Additional Hang Signature 2: 3607
Additional Hang Signature 3: 76bb4323b453f4f8bf75599c6d50c88d
Additional Hang Signature 4: 7ce1
Additional Hang Signature 5: 9224369711237709974176f646a5196a
Additional Hang Signature 6: 3607
Additional Hang Signature 7: 76bb4323b453f4f8bf75599c6d50c88d


The only solution that works is to have it check for a solution and re-start the program. I've run Malwarebytes, Windows Defender, and the Windows Malicious Software Removal Tool, as well as my McAfee scan. They've all come up empty. I'm looking for any other possibilities.

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#2 Allan

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Posted 23 September 2011 - 06:47 AM

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

2) Open device manager - any yellow or red symbolsl?

3) Does the system work properly in safe mode? If so, let's try a selective startup:

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.




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